Go all out to fight the proactive battle of flood prevention and disaster relief, CPIC services are on the front line丨Building protective dams in heavy rain and floods
The Central Meteorological Observatory issued a red rainstorm warning at 10:00 on June 24, which is also the first red rainstorm warning this year. It is expected that from June 24 to 27, there will be continuous heavy rainfall in northern Jiangnan, eastern and southern Jianghan, Jianghuai, Guizhou, Guangxi and other places. With the arrival of the main flood season, Guangxi, Guangdong, Zhejiang, Hunan, Hubei, Anhui, Guizhou and other places have encountered the most severe rainstorm challenge since the beginning of the plum rain season this year.
We must use the certainty of Taibao services to deal with the uncertainty of flood season risks!
China Taiping Insurance Group launched the flood emergency response mechanism at the first opportunity, established a special disaster response working group, adopted multiple measures and went deep into the front line: it went to key enterprises, low-lying roads, old residential areas, farmland and other risk warning points to carry out inspections and investigations, sent risk warnings to car owners and company leaders in advance, and did a good job in disaster prevention and loss reduction; established a 24-hour "online and offline" dual-track service, with all claims personnel on standby to provide green claims services; rushed to key engineering projects with severe disaster losses, provided professional survey services, and carried out all-round rectification for possible secondary disasters; visited local farmers, provided point-to-point disaster prevention service support, provided professional services such as greenhouse reinforcement and canal dredging, and went all out to fight the "active battle" for flood prevention and disaster relief.
"Thanks to the help and guidance of Taibao's experts, we took protective measures in advance!" said a honey pear farmer in Yuhang District excitedly.
In Zhejiang, several rounds of heavy rains and extreme microclimate phenomena in some areas have seriously affected fruit tree planting industries in Yuhang District, Hangzhou. In order to ensure stable production of honey pear growers, China Taiping Property & Casualty Insurance Zhejiang Branch, in conjunction with local agricultural experts, visited large honey pear growers in Yuhang District and provided guidance on risk prevention for honey pear planting. At the same time, drones, e-agriculture insurance and other digital services were used to observe the terrain and location of honey pear planting, identify potential disaster risks and key defense areas, and help farmers do a good job in front-end protection to ensure that risks are controllable.
According to the meteorological information released by the Hunan Xiangxi Prefecture Meteorological Bureau, starting from June 22, Xiangxi Prefecture will have continuous torrential rains in the next week, which are extremely severe and have a high risk of disasters. All staff of the Hunan Xiangxi Prefecture Standard Operation Service Center of China Pacific Property Insurance immediately activated the flood prevention plan measures. On June 22, Jishou City surveyor Wang Guoyang conducted a check on the easy-to-fish out points, conducted a safety check on the vehicles parked at the easy-to-fish out points, and notified the owners by phone to move the vehicles to a safe place in time; major case investigator Xiang Hao reminded the owners of the community to move their vehicles to a safe place in time to prevent waterlogging in the garages of the residential communities. Until late at night on June 22, service personnel Tian Zhiyuan and Xiang Zeyu still stayed at their posts to conduct early warning monitoring and risk warnings for the county with heavy rainfall - Fenghuang County.
Since mid-June, Guangxi and other places have experienced continuous torrential rains and extremely heavy rains. Affected by the rainstorm disaster, the number of auto insurance claims has increased sharply. China Pacific Property Insurance Guangxi Branch has made full use of online claims service resources, monitored the reporting situation in real time, authorized online to guide customers to save themselves, and provided customers with efficient and professional claims guidance and assistance.
During the rainstorm, a disaster-stricken enterprise in Xiufeng District, Guilin, urgently reported the case to China Pacific Insurance. The local claims payer of China Pacific Insurance rushed to the scene as soon as possible, fully assisted the customer in the rescue work, carefully counted the losses, provided professional rescue guidance to the customer, and signed the compensation agreement on the spot. The customer praised, "In the storm, China Pacific Insurance's service is still so efficient and convenient!"
In Shitang Town, Lingui County, Guilin City, which was severely affected by the disaster, floods caused a large area of rice to fall over. Faced with severe weather and complex environment, China Taiping's front-line service personnel relied on their professional skills and rich experience to carry out surveys, comfort the emotions of the affected farmers, assist the relevant departments of the local government and the village committee, contact a third-party technology company to launch satellite remote sensing to monitor the loss area, and carry out cleanup and repair work in the affected areas.
In Guizhou, He Hong, Yu Pengcheng, assistant engineers of China Taiping Property & Casualty Insurance Guizhou Branch, and others braved the heavy rain and waded through the water to Guizhou Southwest International Home Decoration Expo City to assist in on-site emergency response, help customers transport flood control sandbags and set up flood control baffles at the door, assist merchants in transferring valuable goods, and use mobile drainage pumps to promptly drain the accumulated water in the cable trough... Accurate flood warnings and timely emergency response effectively avoided greater economic losses for corporate users. Mr. Chen, the person in charge of the home furnishing hall, gave thumbs up again and again, showing Taiping's responsibility in times of crisis!
"Hello, through the alarm of the 'Water Elf' device, we have detected that the water level in your factory is rising, and the goods may be flooded. Please make emergency arrangements as soon as possible." At 2 a.m. on June 20, the person in charge of a food company in Jiaxing, Zhejiang, received an early warning call from the staff of China Pacific Property Insurance Zhejiang Branch in a drowsy state, informing him that the Water Elf device on the outer wall of the warehouse of his company's canning workshop had received a signal of rising water levels, triggering a red warning, and that emergency measures must be taken for the goods in the area as soon as possible. The person in charge contacted the factory staff as soon as possible, and immediately took emergency measures such as transferring inventory and adding pads, which once again effectively avoided flood damage during the flood season. Afterwards, the person in charge said: "We feel very relieved to have the 'Water Elf' to help watch over our home."
"Water Elf" is an IoT alarm device introduced by China Pacific Property & Casualty Insurance Zhejiang Branch for enterprise pre-emptive disaster risk management. The device provides 24-hour online detection and real-time warning, which significantly improves the response speed and reduces the losses of customers caused by heavy rain in severe convective weather.
In Guangdong, China Taiping Property & Casualty Insurance Guangdong Branch actively implements integrated services for prevention, rescue and compensation, launches intelligent claims and advance payment mechanisms, uses technology to empower and promote professional services, and fully assists affected customers to resume work and production as soon as possible. Upon learning that a new energy company underwritten was severely affected by the disaster, it immediately organized claims specialists to rush to the disaster site to assist customers in scientific rescue and loss inventory, using advanced survey tools such as drones and total stations to quickly and efficiently conduct disaster site surveys and loss assessments. At the same time, it opened a major disaster green channel and an exclusive compensation advance payment channel to assist post-disaster reconstruction and protect the real economy.
Hubei Province, as an important agricultural area and food source in China, has recently suffered heavy rains, causing various degrees of property losses to some farmers in the region. China Taiping Property & Casualty Insurance Hubei Branch quickly launched a 24-hour monitoring system, worked closely with local agricultural insurance teams, customized regional emergency plans, and provided personalized assistance programs to effectively alleviate farmers' urgent needs.
On June 23, China Pacific Property & Casualty Insurance Hubei Branch received a report from Jinxiangyuan Agricultural Co., Ltd. in Fuchi Town, Yangxin County. Due to heavy rain, 20 acres of farmland in the Yangxin County area of the agricultural company suffered from floods. Faced with the flooded farmland, the local branch of China Pacific Property & Casualty Insurance immediately organized drainage rescue and guided farmers to resume production after the disaster, including replanting, fertilization, pest and disease control, etc., using professional forces to reduce farmers' losses. Mr. Wang, the person in charge of the company, said with emotion: "The heavy rain came with great force. At the critical moment when the farmland suffered serious floods, thanks to Taibao for once again extending a helping hand..."
In order to better serve the surge in damaged vehicles during the rainstorm, in Xianning, China Taiping Property & Casualty Insurance Hubei Branch organized the "Xianning Emergency Service Team" to rush to the scene to conduct case investigation and flooded vehicle disposal, summoned local rescue vehicles, actively rescued the affected vehicles, and provided insurance claims services on site. In Meizhou, Guangdong, China Taiping Property & Casualty Insurance Guangdong Branch immediately mobilized key claims personnel to form a rescue team. Zhong Wang, a claims officer at the Meizhou Shared Service Center, has been working on the rescue front line in Pingyuan County, the worst-hit area, to investigate damaged vehicles in flooded parking lots, notify owners one by one, and arrange tow trucks for rapid rescue of severely damaged vehicles, speeding up the handling of claims cases day and night, and fulfilling the original mission of Taibao people with practical actions.
This is a battle against the disaster and also a race against time. Faced with the fierce rainstorm and flood, China Taiping paid high attention and coordinated with the head office and branches. Institutions at all levels took on scientific responsibilities and implemented precise policies, doing their best to handle special matters specially, urgent matters urgently, pay all compensation that should be paid, and pay compensation early and quickly. Countless Taiping people rushed to the front line of flood prevention and disaster relief, and safeguarded the lives and property of the people with Taiping services of "responsibility, wisdom and warmth".
