What is the "ticket grabbing tool" of third-party platforms?, Railway 12306 dispels rumors of "priority ticket purchase rights"

Release time:Apr 16, 2024 21:53 PM

In the past two days, the topic of buying tickets for travel during the Mid Autumn Festival and National Day holiday has become a hot topic, with many people saying they have encountered difficulties in buying tickets. As a result, services such as "light speed ticket grabbing", "ticket grabbing tool", and "ticket free tool" on third-party platforms have attracted much attention. However, China National Railway Group Co., Ltd. has clarified through official Weibo and other channels that Railway 12306 has never authorized any third-party platform to sell train tickets, and it is also impossible to give the so-called "priority ticket purchase rights" to third-party platforms.

The clarification also mentioned that "third-party platforms will retain user information during the ticketing process of passengers, which not only has traps such as surcharges, acceleration packages, bundled sales services, but may also pose a risk of personal information leakage. Passengers must purchase tickets through official railway channels, identify the railway 12306 website, and pay attention to protecting their legitimate rights and personal information security.".

But some netizens have stated that they have been purchasing train tickets through third-party platforms and have indeed purchased tickets. So, what exactly are these "ticket grabbing tools"?

The "ticket grabbing tool" also bought tickets from 12306

What is the "ticket grabbing tool" of third-party platforms?, Railway 12306 dispels rumors of "priority ticket purchase rights"

"No matter what the name of the ticketing service on third-party platforms is, it is essentially buying tickets from 12306. However, the platform has developed corresponding software or arranged personnel to connect users' ticketing needs with 12306. When there are sufficient tickets, the results of users buying tickets themselves are similar to those buying tickets through third-party platforms. When there is a shortage of tickets, the success rate of the system's" ticketing "may be higher than that of manual" ticketing ", but it cannot guarantee the purchase of tickets, let alone the right of first refusal to purchase tickets," said an insider.

Specifically, when there are sufficient tickets, if an individual buys tickets through 12306, then 12306 will directly send the ticket information to the individual; If tickets are purchased through the platform, 12306 will provide the ticket information to the platform, and the platform will then provide feedback to individuals. As a "transfer party", there may be a certain time difference when the platform conveys ticket information, but it is very short and ordinary users may not feel it.

When there is a shortage of tickets, individuals can use the "standby" function of 12306 when purchasing tickets online. Each passenger can submit a standby ticket application for 10 different train numbers in two orders. 12306 will coordinate with the standby demand based on changes in the ticket, such as refunds or changes, or the railway department dynamically adjusting the ticket allocation according to changes in passenger flow demand. If the standby demand matches the ticket, the standby can be completed. In addition, individuals can also go to offline windows to inquire about ticket availability and purchase tickets, as railway departments consider the purchasing needs of special offline groups when allocating tickets. Sometimes, there may be a small number of tickets available offline when there are no tickets available online.

The third-party platform's "ticket free tool" also uses these two methods to buy tickets. However, when purchasing tickets online as a backup, in addition to connecting user needs with the "backup" function of 12306, the system can "swipe tickets" - if there are remaining tickets for public sale, the platform can capture this information in the first time and help users "pick up loopholes". Meanwhile, some platforms may dispatch dedicated personnel to assist users in purchasing tickets offline. This type of service usually requires additional fees, and platform staff are more familiar with ticket sales rules than ordinary passengers, so there is a certain probability of buying tickets.

"It should also be noted that some 'divine tools' provide seat selection services that are already available in 12306, and individuals do not need to pay extra when making choices. However, some' divine tools' use this as a selling point, and even have a phenomenon of charging fees. Insiders remind that third-party platforms' 'ticket grabbing divine tools' are essentially ticket purchasing services. Although they can help some users who are not familiar with railway ticketing systems, they are far from being so' divine '.".

Pay attention to these points when using proxy ticket purchasing services

Of course, passengers can choose to purchase train tickets through third-party platforms based on their personal needs, but they should pay attention to issues such as information leakage, poor ticket information, and bundled services.

Firstly, passengers using third-party platform ticketing services need to provide detailed personal information. If the platform mishandles, there is a risk of information leakage.

Secondly, the ticket information of third-party platforms is transmitted along the link of "12306 Third Party Platform Passenger Personal". If there is a delay in information transmission, there may be an embarrassing situation where the ticket has been purchased and the train has already departed.

In 2021, the Shanghai Consumer Protection Commission received a similar complaint: on September 30th of that year, Ms. Zhou, a consumer, planned to purchase a train ticket for one person from Qidong to Long'an on a certain platform through the "ticket snatching" service. At that time, the ticket snatching was unsuccessful. But at 7:28 the next day, Ms. Zhou received a text message indicating that the ticket had been issued, but it was the train departing at 7:24 and she was unable to travel. She contacted the platform for a refund but was refused.

Looking at the "standby" function of 12306, it can be found that the railway department needs passengers to leave a certain amount of time in advance when accepting standby ticket applications, with the shortest "deadline for redemption" being 2 hours. Usually, the time for ticket suspension varies depending on the train number and station, and is approximately 9 to 25 minutes before departure. So, if a third-party platform grabs a ticket for passengers due to the departure time of the train, coupled with delayed transmission of ticket information, it is likely to result in situations such as grabbing a ticket but not getting on the train.

The "standby" ticketing service provided by 12306 has a ticket redemption deadline

Finally, some third-party platforms may use a "hidden poke" option to promote other services such as insurance, car use, and hotel reservations when selling tickets on their behalf. If consumers are not careful, they will be induced to consume, and the actual cost paid will be higher than the ticket itself.

When many third-party platforms provide ticketing services, they also add other fee based services

It is recommended that the public purchase tickets through official railway channels as much as possible, including the 12306 official website, the "Railway 12306" official APP, and offline ticket counters. If you encounter any problems while purchasing tickets, you can call 12306 for consultation.

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