Solve the last mile problem, as it is inconvenient for residents near the old hospital to seek medical treatment after relocation? Suggestions for the Fourth Hospital to launch medical shuttle buses
Upon learning that the Fourth People's Hospital of Shanghai near my home was about to relocate, residents near Sichuan North Road were once very anxious: due to chronic diseases, they were accustomed to seeking medical treatment from a certain doctor in the hospital. However, the new address is far from the subway station, and the direct bus No. 21 still has to walk for a long time, making transportation quite inconvenient. What should we do?
Not long after moving to Sanmen Road, similar requests for help flooded towards the Fourth Courtyard. In order to facilitate patient visits and achieve a smooth transition between new and old hospital areas, the hospital has carefully considered and finally launched a free medical shuttle service. Nowadays, at 7:30, 8:40, and 13:30 every day, three routes are opened from the hospital to pick up patients in different directions for admission. At 11:15 and 16:00, it is also responsible for returning patients who have completed their visits to their original places.
△ The timetable announced by the official account of Shanghai Fourth People's Hospital.
At around 8:40 am on September 6th, vehicles drove into the Xinshi North Road bus stop on Changzhong Road.
This convenient measure has won unanimous praise from patients. Zhou Jumei is a frequent visitor to the hospital. On the morning of September 6th, when she went to the hospital for treatment again, she chose a medical shuttle bus. "Previously, I could only take the bus to Liangcheng Road and then walk to the hospital. Later, there was a shuttle bus that allowed me to directly take to the hospital, which was much more convenient."
With the cultivation of passenger flow, the medical shuttle buses of the Fourth Hospital have gradually carried more functions. Li Weiqing from the Foreign Cooperation Department of the Fourth People's Hospital of Shanghai told reporters that due to the hospital's location at the intersection of Hongkou, Baoshan, Yangpu, and Jing'an districts, doctors heard the voices of many residents when they went to nearby communities for free consultations, hoping that the shuttle bus routes could be more optimized and convenient for medical treatment. "The residents near Sanmen Branch Road have the most urgent demand because of the existence of vertical railways, which have divided Sanmen Road into two and become a dead end. Residents on the east side need to go to Siyuan on the west side, either by walking through the underground passage of the railway and climbing dozens of steps, or by taking an additional detour of nearly 2 kilometers. At the same time, the construction of the" Medical Union "has further explored the connection needs of the community health service center." Quyang Road Street Community Health Service Center has also proposed that shuttle buses can take a detour. "
Due to the existence of railway lines, pedestrians need to go through underground passages to the hospital on the west side.
How to make the few lines match so many demands? The staff of the Fourth Hospital conducted multiple investigations and on-site visits, and finally adjusted and determined the current three routes, connecting underdeveloped neighborhoods, community health service centers, and citizen stations in the surrounding areas. "During the visits, some patients pointed out that some bus stations have the same names, but there are still slight differences in boarding points. They suggested adding notes on nearby landmarks at the stations, and we have all adopted them," Li Weiqing said, pointing to the adjusted routes.
A community dedicated to the Fourth Hospital has formed around the medical shuttle bus. In addition to providing consultation on vehicle operation information for patients who frequently take the bus, there are also many medical information consultations in the group, such as "whether the medication to be prepared is available in the pharmacy today". "We hope to provide better and comprehensive services to patients." Adhering to this concept, Li Weiqing also replied to Mr. Han's question "Will the shuttle bus continue to operate?": Before the transportation in the surrounding area becomes convenient, we will continue to provide services for patients in need. In addition, we will consider adding new convenient service types such as screens and umbrellas to the bus.
