"Hide and seek" on the Spring Festival travel road
Since the Spring Festival, the passenger flow on the railways has been mainly family passengers returning home to visit relatives and traveling. Unlike business passengers who travel lightly, these passengers carry more things, and there are always some careless people who will leave their "little friends" behind. on the way.
"Oops, my arm is stuck in the seat, please help me!" "Where is this, why is it so dark?" "My master and I are lost, who can call him?"
Whenever the train arrives at the station, the lost items will send out a "cry for help" because they know that although the owner has forgotten them, the conductor on the train will come to find them.
Feng Sheng, the conductor of a high-speed train fleet in the Shanghai passenger section, told reporters that during the Spring Festival travel period, as passenger flow increased significantly, the number of lost items among passengers also increased significantly. Games of "hide and seek" are played on major trains, and on average more than 10 lost items are found on each train.
There are Bluetooth headsets that have fallen into the gaps in the seats, suitcases lying alone on the luggage rack, and ID cards covered under the seat cushions...
The reporter learned that there are many types of lost items. Electronic products, thermos cups, souvenirs, wallets, etc. are "frequent customers". In addition, there are also clothes, scarves, hats, rings, etc. Some "careless" people even forgot hundreds of thousands of yuan in cash. On the train.
During the day, the flight attendants deliver passengers safely to their destinations. At night, they have to turn into "detectives" and search for all kinds of "suspicious" figures in every inch, from the ceiling, luggage racks, to net pockets and floors, all of them are explored one by one. Never let it go.
"In addition to trying our best to search, we also need to 'cooperate inside and outside' and 'attack from the front and back', that is, to remind us to check and innovate." Feng Sheng said.
When checking in, the flight attendant will add the sentence "Please keep your ID document" when completing the ticket replacement for passengers; when patrolling, they will see passengers putting things on the window sill, or things squeezed into the inner parts of the luggage racks. , the flight attendant will also remind them to put away their personal belongings and not forget them; before arriving at the station, the flight attendant will patrol the train and remind passengers again to bring water bottles, headphones, power bank and other carry-on items; after leaving each station, the flight attendant will also check the air Seats are arranged and checked in a timely manner, lost items are properly stored in a timely manner, and owners are actively searched for to improve the efficiency of finding lost items.
In addition, the Shanghai Passenger Transport Section will summarize and analyze the lost items found by each fleet, each line and each team every month, and formulate targeted response measures based on the types, train numbers and time points of passengers' easily lost items.
For example, on the Beijing-Shanghai line, passengers like to wear headphones to pass the time, so when checking for lost items, the flight attendants will focus on window sills, net pockets and other places where headphones are easily placed; for sleeping trains, Many passengers are accustomed to stuffing frequently used items under their pillows before going to bed. Then, when checking in, turning over the pillows and shaking the quilt have become essential actions for the flight attendants.
A few days ago, when Feng Shengzhi was riding the G17 train from Beijing South Railway Station to Shanghai Hongqiao Station, he encountered a passenger leaving his mobile phone on the train. At that time, the passenger found that his mobile phone was missing after getting off the bus at Nanjing South Railway Station, so he went to the service desk to call the conductor Feng Sheng.
"We didn't find it on the seat, so we expanded the search area, and finally found it in the bathroom of the next carriage. Because the mobile phone is more important, I happened to take the G7176 train back to Nanjing South Station after arriving at Shanghai Hongqiao Station. So I asked the passenger to wait for me at the station for a while, and asked her to ask the staff to issue a voucher and come to the platform, and then return the phone in person," Feng Sheng said.
In the absence of active contact from the owner, lost items will generally be handed over to the station staff at the terminal for safekeeping. If you know the station where passengers get off, such as lost items found by passengers after getting off the bus, they will be handed over to the station where passengers get off for safekeeping as much as possible for the convenience of passengers.
"Although the items are small, they may have special meaning to the passengers. No matter what they are, we hope that they can reunite with their owners." Feng Sheng said.
