Who owns the vehicle ownership and use rights? Ideal Auto was exposed to shut down the parking master APP account

Release time:Jun 19, 2024 03:35 AM

According to the China National Radio WeChat official account on June 18, using mobile phone software to remotely control vehicles has become a mainstream function of current new energy vehicles. However, recently an Ideal MEGA owner broke the news on a social networking platform: his Ideal community account was suddenly locked by the community administrator, resulting in the inability to use the APP to unlock the vehicle, thus affecting the normal use of the vehicle.

The car owner and many netizens expressed their confusion about this behavior. A car purchased for hundreds of thousands of dollars could have the car company disable functions through the background. "Who owns the ownership and use rights of the vehicle?"

The car APP account was blocked, causing the vehicle to be unable to be used normally

Through relevant social platforms, the reporter contacted the account that broke the news. The owner said that he had previously purchased an Ideal Auto MEGA in full and authorized the family account to his father, and also gave him the physical key, but his father preferred to use the mobile phone key to unlock the car. On June 8, 2024, his father had to use the car temporarily, but found that the mobile phone unlocking function could not be used. The Ideal APP showed that "the account was locked by the community administrator", and he tried to log in again many times but to no avail.

After communicating with customer service, it turned out that his father often used a family account to log in to the Ideal APP community to read posts, and added some users as friends during the process, which triggered the background "non-owner accounts that follow more than 10 people in a short period of time will be identified as risky accounts", resulting in the account being blocked. Because the intelligent services of this brand of car are bound to the community account, his father was unable to operate some functions of the vehicle normally.

In response to this, other car owners said that community management should indeed follow up. Previously, there were some random accounts following them, such as those who calculated their birth dates, modified their vehicles, etc., but now there are none of them. Some netizens also expressed the hope that the official could explain why violating the APP community regulations would result in the vehicle being unable to be used normally.

On social media, netizens discussed the incident

Who owns the vehicle ownership and use rights? Ideal Auto was exposed to shut down the parking master APP account

Official response: "Inadvertently injured" the car owner's authorized family account

After the incident, Ideal Auto released an "Announcement on Optimizing APP Family Account Permissions", responding that the account triggered the risk management program, imposed system restrictions on abnormal operations of non-main vehicle control accounts, and suspended APP login permissions. The original intention was to prevent malicious accounts from disturbing users, but it "accidentally hurt" the family account authorized by the car owner. Ideal Auto has restored the account login and optimized the permissions of the family authorized account to prevent similar incidents from happening again, and apologized to the user.

Ideal Auto also stated in an interview that when a new user of the Ideal APP suddenly follows multiple accounts, he or she will be identified as a "risk account" by the risk control system and may be restricted by the background. "The registered car owner himself or herself will not encounter such a problem, but a system bug occurred when sharing with family members. This is not a management design bug."

Ideal Auto's explanation attributed the "fault" to a system bug, but car owners are more concerned about whether car manufacturers have the right to restrict or cancel users' vehicle usage functions.

It is not uncommon for smart cars to be remotely "locked"

In fact, such problems as various functions of smart cars being remotely "locked" by manufacturers are frequently seen on the Internet.

During the "3.15" period this year, the owner of a smart car brand said that his car had a problem and needed to protect his rights, but when he was about to attend the "problem car show" held locally, the smart car brand remotely locked the car system, making the car unable to start. The official response of the smart car brand at the time was: According to the requirements of relevant national laws and regulations, car manufacturers have not developed remote car locking functions, and the matter was not followed up.

According to a report by Shenzhen Business Daily in August 2022, after a car owner bought a used car of a smart brand, he suddenly found that the manufacturer had locked his car through remote control over the Internet and could not drive it normally. The manufacturer explained that the original owner had defaulted on the loan, so it was locked.

In addition, there is the problem of remote locking. In November 2023, some owners of a certain brand of new energy vehicles in Shanxi found that the cars they bought could not be charged. Later, they found that the manufacturer wanted users to choose the battery replacement mode, so they remotely locked the car charging port.

In these cases, although manufacturers and users have different opinions, one cannot help but suspect that manufacturers do have the ability to interfere with users' use of vehicles in some way.

Lawyer: Remote car locking and battery locking infringe on consumers' legitimate rights

In this regard, Li Zerui, a lawyer at Beijing Jingdu Law Firm, said that at present, there are no specific regulations to follow for remote locking of vehicles or restricting some of the user's rights. However, as a commodity, according to the Civil Code and relevant laws and regulations, consumers should enjoy the ownership of the goods after paying the full amount. If the manufacturer or seller remotely locks the vehicle or modifies the vehicle parameters without the consumer's consent, this violates the relevant provisions of the Civil Code and infringes on the legitimate rights and interests of consumers.

Lawyer Li Zerui believes that the development of intelligence is to allow users to feel the benefits of technology in life. If companies adopt remote locking and power-off operations when encountering problems, it will only aggravate the distrust and conflicts between car owners and car companies. At the same time, he suggested that relevant departments strengthen the formulation and improvement of laws and regulations on car company authority, remote control, personal privacy, etc., in order to protect the legitimate rights and interests of consumers.

Zhang Xiang, a researcher at the Automotive Industry Innovation Research Center of the North China University of Technology, believes that this involves the issue of vehicle information security. Currently, smart electric vehicles are developing rapidly, with more and more functions and interfaces, and the potential risks of information security are becoming greater and greater. Information security can be improved in two ways. First, automobile manufacturers continue to discover loopholes in software systems, release patches, and then upgrade and improve automobile software systems online; second, third-party software companies and organizations launch automobile security and antivirus APP software to improve the security of the system.

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