Previously, 5 people died when a commercial vehicle fell into the water from a pontoon bridge, and the scenic area of Enshi Xuan'en Lion Pass was downgraded
In order to further standardize the operation order of the tourism market in the province, protect the legitimate rights and interests of tourists, and promote the high-quality development of the tourism industry, the Hubei Provincial Department of Culture and Tourism held a video conference on the deployment of the province's tourism market order rectification work on May 26, and issued the "2023 Province's Tourism Market Order Rectification Work Plan". From late May to late September, the province will deploy and carry out the tourism market order rectification work.
As of August 25th, cultural and tourism administrative departments and cultural market comprehensive law enforcement agencies in various regions have dispatched a total of 21970 inspection and law enforcement personnel, inspected 9051 tourism operating units, and filed 74 investigations. Local self inspections and investigations have found 234 lists of order problems in the tourism market, of which 193 have been rectified, 32 are being promoted for rectification, 9 are continuously rectified, 53 administrative penalties have been imposed, 933663 yuan have been fined, and 2 licenses have been revoked. A comprehensive review was conducted on 392 scenic spots in the province through the four step method of "comprehensive self inspection, cross review, key secret visits, and classified disposal". According to the national standard of "Classification and Evaluation of Quality Grades of Tourist Attractions" and the "Management Measures for A-level Tourist Attractions", 32 A-level tourist scenic spots were processed.
On September 16th, the Hubei Provincial Department of Culture and Tourism conducted collective interviews with 8 4A level and above tourist attractions and 9 provincial travel agencies with a high number of summer complaints. Through methods such as situation reporting, problem diagnosis, and discussion of countermeasures, they urged tourist attractions and travel agencies to improve the quality of tourism services, provide high-quality product supply for tourists, and create a good environment for the upcoming Mid Autumn Festival and National Day Golden Tourism Week.
In order to demonstrate the determination to rectify, warn other market entities, create a good market environment for the upcoming Mid Autumn Festival and National Day holiday, and provide tourists to Hubei with a good cultural tourism experience, the Hubei Provincial Department of Culture and Tourism has released the 2023 A-level tourist attraction review and handling of many complaints by travel agencies in the form of documents and other forms.
Among them, six A-level tourist attractions, including Shiziguan Tourist Area in Xuan'en County, Yueliangwan Flower Valley Scenic Area in Zigui County, Dongfeng Automobile Industry Tourist Area in Shiyan City, Zushimiao Scenic Area in Jianli County, Xianshengdian Tourist Area in Fang County, and Maojian Baierhe Ecological Leisure Corridor, have been downgraded; Notify and criticize five 4A level tourist attractions, including Tianzi Lake Ecological Resort in Xiaogan City, Pengdun Rural Tourism World in Jingmen City, Wunaoshan National Forest Park in Macheng City, Sanjiang Forest Tourism Area in Xianning City, and Lvlin Mountain Scenic Area in Jingmen City, which have not met the standards after review, and set a deadline for rectification; 21 3A and below tourist attractions that did not meet the standards in the review were also criticized and given a deadline for rectification.
The following tourist attractions have their levels cancelled
Enshi Xuan'en Shiziguan Tourist Area: The main body of the scenic area has weak safety awareness, serious dereliction of safety management, improper emergency response, and failure to pay attention to safety hazards pointed out by multiple supervision and inspections of cultural and tourism departments at all levels, resulting in ineffective rectification. A major safety accident occurred on May 16, 2023, causing a commercial vehicle to fall into the water from a floating bridge, resulting in 5 deaths.
Yichang Moon Flower Valley Scenic Area: The scenic area has been closed for a long time and is in a state of unmanned operation and management, with significant safety hazards and risks.
Zhangwan District Dongfeng Automobile Industrial Tourism Area: Originally the Dongfeng Commercial Vehicle Factory, on June 28, 2020, the commercial vehicle assembly plant of Dongfeng Company has ceased production and relocated.
Zushi Temple Scenic Area in Jianli City, Jingzhou City: The infrastructure is severely aging, and the tourist center, parking lot, tourist toilet, signage system and other tourism supporting service facilities in the scenic area have not met the standards.
Maojian District Baierhe Ecological Leisure Corridor: The main construction of the scenic area has been demolished due to road construction within the G209 renovation and expansion project plan.
Fangxian Xiansheng Temple Tourist Area: The tourist center has incomplete service facilities, and there is a lack of functional areas such as tourist rest areas, medical rooms, and police stations.
The following tourist attractions need to be rectified within a specified period of time
Xiaogan Tianzi Lake Ecological Resort: The management level of the scenic area is low, many leisure and recreational products have been closed, there are significant safety hazards in the water cable bridge, the tourist center is not fully functional, the signage and navigation system is incomplete, the environmental hygiene is disorderly, and there is a lack of management and service personnel. Criticize the scenic area and set a deadline of 12 months for rectification.
Pengdun Rural Tourism World in Jingmen City: The management of the scenic area is extensive, the service quality has declined, the tourist center is closed, the signage system is not sound and standardized, some facilities are severely aging, maintenance and updates are not timely, and the environmental hygiene is disorderly. The scenic area has been criticized and a deadline of 6 months for rectification has been imposed.
Macheng City Wunaoshan National Forest Park Scenic Area: The tourist center of the scenic area has no real name, the scenic area identification system is missing, some toilet facilities and equipment are outdated, and the environmental hygiene is disorderly. Criticize the scenic area and set a deadline of 6 months for rectification.
Sanjiang Forest Tourism Area in Xianning City: The signage system of the scenic area is not standardized, some signs are severely aging, most facilities such as the scenic area square and hotel building exterior walls are temporarily idle and lack maintenance, and there are safety hazards in the swimming pool. Criticize the scenic area and set a deadline of 6 months for rectification.
Green Forest Mountain Scenic Area in Jingmen City: There is a lack of sufficient transportation connection between multiple scenic spots, some parking lots are simple, traffic signs are not clear, tourist centers are not fully functional, tourist toilets are not clean, and there are safety hazards in water areas. Issue a warning notice to the scenic area and set a deadline of 3 months for rectification.
The following travel agencies have been centrally interviewed
The following 9 travel agencies received a lot of complaints from tourists from July to August, indicating non-standard contract signing; Issues such as difficulty in refunding prepaid deposits have led to centralized interviews with relevant business leaders. They are:
Aichuang International Travel Agency Co., Ltd
Ximei Selenium International Travel Agency
Enshi Huadian International Travel Agency
Hubei Tuzhile Travel Agency
Enshi Qingsuo Travel Agency
Hubei Love Selenium Travel Agency Co., Ltd
Hubei Xintu International Tourism Group Co., Ltd
China International Travel Service Co., Ltd
Hubei Yiyou Tianxia International Travel Agency Co., Ltd