Apple suddenly changed to oral soft!, France suspends sales of iPhone 12 due to excessive radiation levels
According to Reuters, Apple announced on the 15th that it will release a software update for the iPhone 12 phone in France to meet the standards enforced by French regulatory agencies, and hopes that this phone will continue to be sold in France.
Recently, France announced the suspension of sales of iPhone 12 phones due to excessive radiation levels.
The French National Frequency Administration announced on the 12th that the electromagnetic radiation value of Apple's iPhone 12 phone exceeds EU standards, and has requested Apple to temporarily remove this phone from the French market starting from that day. According to the testing results released by the regulatory agency, the limb specific absorption rate of this phone is 5.74W/kg, exceeding the EU's upper limit of 4W/kg. Specific absorption rate reflects the level of radiation absorbed by the human body when exposed to electromagnetic radiation.
Jean Noel Barrow, the French minister in charge of digital affairs, stated that Apple has 15 days to update the software of relevant phones to meet standards. If this American company does not take action to correct this defect, it may demand a recall of all models of Apple phones in the French market.
Reuters reported that Apple questioned the investigation results, stating that the iPhone 12 has been certified by multiple international organizations and meets global radiation standards. However, on Friday, Apple suddenly changed its tune and announced that it will release software updates to adapt to the testing methods used in France.
EU regulatory agencies in multiple countries express concerns
![Apple suddenly changed to oral soft!, France suspends sales of iPhone 12 due to excessive radiation levels](https://a5qu.com/upload/images/5547361e1392a3adc0043ba21f566f43.png)
Apple demands employees to "remain silent"
Since France detected excessive electromagnetic radiation from iPhone12 phones, regulatory agencies in multiple European countries have expressed concern. Reuters reported that Apple generated approximately $95 billion in revenue in Europe last year and sold over 50 million iPhones.
According to Bloomberg, Apple has advised technical support personnel to remain silent when consumers ask related questions and not to proactively provide any information.
Apple employees were informed that if consumers inquire about the French government's claim that the model has exceeded radiation standards, staff should say they have no information to share. Staff should also refuse customer requests for returns or exchanges, unless the phone complies with Apple's normal return policy.