1 yuan flash sale, 788 yuan package but kicked out by the merchant? Store response
Recently, a customer in Foshan, Guangdong reported
At a price of 1 yuan on a certain platform
Quickly sold a 6-person package worth 788 yuan
When shopping at the store, they were told they couldn't use it
Being kicked out of the store
Related topics on the hot search list
Causing a lot of attention from netizens
Store: Package loss, unable to verify coupon codes
Mr. Chen, the party involved, said that the consumption voucher was bought by his wife. When the family was preparing to make a purchase, they were rejected by the store. This made them very angry, "The salesperson said the package was at a loss and couldn't be verified, so let's go."
The order only specifies the validity period until September 24th and does not restrict any other content.
Mr. Chen said that some consumers successfully used the coupon code on the same day. Some people said that although they couldn't use the 1 yuan coupon, they could offer a 268 yuan two person package or compensate 99 yuan per coupon.
Regarding this, the involved store stated that they conducted a live broadcast on the evening of the 9th, and the promotional price of the original 1488 yuan package was 788 yuan. However, due to platform system issues, the price was mistakenly changed to "1 yuan purchase", which triggered a panic buying. "By the time we realized it was too late, we had already finished grabbing 500 copies in 20 minutes."
The salesperson stated that they will communicate with the platform and consumers the next day. "On the first day the consumer came over, we had to compensate them for their food and write off 788 yuan for 1 yuan."
Subsequently, the store directly informed all customers that it was unable to verify the platform's coupon code and removed the restaurant from the shelves.
Platform: Merchant business points deducted by 3 points, warning given
Afterwards, the merchant contacted the platform, stating that they were unable to fulfill the contract and requested to cut the order. In response to the behavior of merchants who fail to fulfill their obligations and do not receive them, the platform will deduct 3 points from their business score and issue a warning.
The platform stated that the merchant set the store to permanently close in the background, but the account was not cancelled, and the agreement between the two parties remains in effect. Considering the user experience, the platform did not impose mandatory order cuts, actively handled customer complaints, and provided consumers with some compensation in advance.
Lawyer: Successful payment constitutes a contract
A lawyer suggests that such "flash sale" activities constitute a contract as long as the consumer pays successfully, and both parties should consciously fulfill it.
The lawyer further stated that the statement issued does not have the legal effect of terminating or revoking the contract.
The behavior of merchants
Causing dissatisfaction from a group of netizens
Many netizens have expressed that
"Why do customers have to bear your mistake?"
Some netizens also expressed that
I have had similar experiences myself
Some netizens also expressed that
"Putting oneself in the shoes of others, one should also think for the merchants."
What do you think about this matter?
