12306 Response: Women Buying Second Class High Speed Rail Seats Feeling Cold and Causing Controversy
On September 12th, the incident of a woman buying a second-class seat on a high-speed rail, feeling cold and making a scene, and asking for a blanket attracted the attention of netizens.
It is reported that the incident occurred on September 11th, and the woman involved was a passenger on train G2217. She complained about the low temperature of the air conditioning in the second-class carriage and demanded that the air conditioning be turned off, and requested the train conductor to provide a blanket.
In the video, the woman made a big fuss, claiming to be a cancer patient and not in good health.
Passengers on the same train said that the woman asked the cabin crew for a blanket, while the staff said that only business seats have blankets. The woman reluctantly shouted for a complaint, but in the end, the flight attendant reluctantly brought her a blanket.
According to eyewitness Mr. Zhang, "As soon as she got in the car, she said that the air conditioning in the other car was too cold, so she asked them to turn off the air conditioning. They said the temperature could be slightly increased, but she didn't want to, so she shouted for a blanket there."
After the train conductor came to communicate, he said that second class seats do not provide blankets, only business seats do. "She just scolded there, saying that this car is not good and the service attitude is not good. Finally, the train conductor asked the steward to go to the business seat and bring blankets over."
![12306 Response: Women Buying Second Class High Speed Rail Seats Feeling Cold and Causing Controversy](https://a5qu.com/upload/images/d8e67550e6183a524e0b2b08989be816.png)
After the video was released, it sparked heated discussions among netizens. A netizen expressed understanding and said, "The temperature on the high-speed rail is indeed very low, it is really cold." "She is a passenger and also a cancer patient, shouldn't she meet her needs?"
Some netizens also suggested that "can high-speed rail provide paid blanket rental services?" If the temperature is indeed low, the high-speed rail should set an appropriate temperature range. If passengers feel cold and need blankets and cannot adjust, they should actively provide solutions.
But some netizens also believe that "special needs should be well negotiated with others" and "whoever causes trouble has reason".
On the afternoon of September 12th, Jiupai News called 12306 customer service, and the staff said that currently, blankets are not available for first-class and second-class seats on the high-speed rail, and only business seats can be used.
The staff also stated that if the passenger falls ill or has other special circumstances, they can explain to the staff and seek solutions. "Based on the on-site situation, explain to the staff and see if there are any other ways to assist the passengers."