Don't believe the property maintenance "little card" in the community mailbox! Shanghai has opened special maintenance services covering the entire city

Release time:Apr 16, 2024 21:00 PM

"Community maintenance service station", "Street designated property maintenance center, only this one", "Professional service, clear quotation"... Have you ever seen small flyers and cards with similar words written on them in the mailbox of the community, on the car window, and in the crack of the door?

Are these so-called "official" repair channels really legitimate? Shanghai Property Management Affairs Center reminds you not to believe it! All small cards are unofficially authorized, and once citizens believe them, they are likely to encounter repair assassins.

Difficulty in managing small cards and easy resurgence

What is a maintenance assassin? Many citizens may have encountered such a troublesome situation: washing an air conditioner costs thousands of yuan, repeatedly malfunctioning after repairing the lighting fixtures, and having to clear the toilet for a few seconds for nearly a thousand yuan... The guerrilla forces for repairing roads with minor illnesses, repairing without sick leave, and starting from sitting on the ground have seriously damaged the rights and interests of consumers, leading to a large number of complaints.

Don't believe the property maintenance "little card" in the community mailbox! Shanghai has opened special maintenance services covering the entire city

Unfortunately, the management of small cards and flyers is difficult and prone to resurgence, making them more prevalent in non enclosed and old residential areas. The words "street designated" on the card have led many elderly residents to mistakenly believe that it is an official authorized point.

Can the property management in the community be taken over? The reporter learned from the Municipal Property Management Affairs Center that from the husband's housing community to ordinary commercial residential communities, the property maintenance force is generally insufficient, and there is no mandatory contract for the maintenance of self used parts in residents' homes. Therefore, most residents solve problems through market-oriented means.

In order to overcome the pain points of "assassins" in maintenance, Shanghai has opened the 962121 hotline special maintenance service since July 10 this year, introducing market-oriented professional maintenance companies and district housing emergency maintenance centers. At the same time, it promotes the transparency of maintenance fees and gradually achieves the goal of "good coins driving out bad coins" in the market.

Special maintenance services covering the entire city

962121 is a property service hotline in Shanghai. Initially established in 2009, it mainly handles the maintenance needs of residents for water, electricity, and shared areas in their homes. However, its service scope is no longer able to meet the diverse repair needs of residents. After this upgrade, 962121 has added special maintenance services, which can provide services such as sewage dredging, water and electricity maintenance, home appliance cleaning, door and window maintenance, installation and removal for residents' self use areas.

Xu Jianfu, director of Shanghai Property Management Affairs Center, said that the 962121 hotline special maintenance service was officially launched for two months. As of September 10, the hotline had accepted 1395 special maintenance requests from residents, including 879 phone calls and 516 official account. The completion rate of work orders was 87.4%.

The demand for home appliance cleaning is the highest, with a total of 698 items; The other maintenance items are 237 pieces of sewer dredging in sequence; 154 electric light circuits; 132 door and window repairs; 135 faucet water pipes; Install and remove 39 pieces.

"After more than two months of operation, the special maintenance service work has gradually entered the right track." Xu Jianfu said that through regular training, platform acceptance personnel and maintenance technicians in various districts have also begun to become familiar with this work mechanism.

Based on the opinions and suggestions put forward by residents, the special maintenance service platform is still being continuously optimized. At the beginning, some residents reported that the coverage of the service was not complete, and only residents from 9 districts including Pudong, Huangpu, Jing'an, Xuhui, Changning, Putuo, Hongkou, Yangpu, and Minhang could enjoy this service. After two months of communication and coordination, the scope of special maintenance services has now covered the entire city, with full service coverage in the central urban area and suburban service coverage mainly covering the main urban area.

"For areas that are not currently covered, if citizens need special maintenance service personnel to provide on-site services, they can also contact the service provider and pay additional service fees. The service provider can also provide on-site services," said Liang Biao, Deputy Director of the Municipal Property Management Affairs Center.

Service and fee standardization can be made public

After achieving full coverage, the 962121 hotline special maintenance service is undergoing quality and cost improvement, and the service and cost-effectiveness will be better than the property maintenance road guerrilla team.

This is because special maintenance services are regulated by the property service hotline platform, which regulates service standards, formulates management regulations for special maintenance service providers, clarifies qualification standards, entry requirements, and management norms, and strengthens the management of third-party special maintenance providers.

For example, maintenance technicians who make appointments through special repair services will dress uniformly and wear orange vests with markings. Simultaneously adopting a unified service process and service language.

It is understood that in addition to market-oriented professional companies, the members of this maintenance team also have nearly 400 maintenance workers from 19 emergency maintenance centers in the city, with rich maintenance experience. As of now, 17 emergency centers in the city have joined the special maintenance service platform.

Special maintenance services emphasize the principle of "unified standards and fees" for all services, and specify that if no services are provided or services exceed the scope of capabilities, no on-site fees will be charged. In order to further promote the transparency of market maintenance service fees, the service prices of 52 items of special maintenance services are publicly displayed on the official website of 962121, and the charging standards for labor and material fees in special maintenance services are publicly disclosed.

Residents can call the 962121 hotline or use the "Shanghai Property" WeChat official account or the "Shanghai Property" applet for self-help repair. Residents can call the 962121 property service hotline and select key 4 for special repair services. The work order will be delivered to a professional repair company in response.

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