They speed up in the wind and rain to fight against "Bebejia"
On September 16, Typhoon Bebejia made landfall in Shanghai, bringing heavy rain and strong winds to the central city of Shanghai. It is reported that when Typhoon Bebejia made landfall in Lingang New City, Pudong, Shanghai, the maximum wind force near the center was 14, making it the strongest typhoon to land in Shanghai since 1949.
In the wind and rain, countless Taibao Blues braved the wind and went against the current, stayed on the front line, and went all out to protect the lives and property of the people with Taibao services that are responsible, wise, and warm.
At about 1 a.m. on September 16, Shi Shangyu, a surveyor of China Taiping Property & Casualty Insurance Co., Ltd. Shanghai Branch, received the first "Bebejia" typhoon case assigned by 95500. He immediately contacted the customer to understand the case and calm the customer's anxiety. The case involved a vehicle that was damaged by a fallen tree due to the typhoon. The surveyor arrived at the scene in just 20 minutes, quickly conducted on-site inspections and completed vehicle rescue. The entire process took 47 minutes from receiving the report to on-site inspections and completing vehicle rescues. Customers praised Taiping's professional and efficient service in the late night of strong winds and heavy rains.
Early in the morning of September 16, a car damage case caused by the falling off of the exterior wall insulation layer occurred in Phase 5 of Longze Garden, No. 398, Mengshan North Road, Jinshan District, Shanghai. After receiving the report, Jiang Xin and Chen Hui, the survey and claims service personnel of China Pacific Property Insurance Shanghai Branch, rushed to the scene as soon as possible. During the on-site investigation, as the wind increased, the insulation layer continued to fall. The reporter, Ms. Li, was faced with the dilemma of having nowhere to park her vehicle and no one to take care of her children at home. The claims service personnel promptly calmed her down and safely escorted Ms. Li and her children all the way to the maintenance workshop of Cadillac 4S store on Tingwei Highway. At this point, Ms. Li's hanging heart was finally put down. In the wind and rain, the claims personnel did not stop and sent Ms. Li and her son back to their residential community safely.
At the same time, China Pacific Property & Casualty Insurance Co., Ltd. Shanghai Branch received a report from a security escort company located on Jungong Road in Yangpu District that eight escort vehicles of the company were damaged. Sun Yongjie and Bao Yuanjie, claim surveyors of China Pacific Property & Casualty Insurance Co., Ltd. Shanghai Branch, rushed to the scene and learned that due to the typhoon weather, the awning of the factory building next door collapsed, causing varying degrees of damage to the company's vehicles, but fortunately no casualties.
After arriving at the scene, Sun Yongjie and Bao Yuanjie immediately started to investigate and rescue. They removed the awnings from the vehicles, carefully checked the condition of each damaged vehicle, assessed the extent of the loss, and informed the customer that a green channel for claims for major disasters had been opened. The professional and efficient service of the two surveyors gradually calmed the customer's anxiety. The customer said gratefully: "Thank you for your timely help in the wind and rain!"
At 12:00 noon on September 16, a steel processing company in Shanghai had its front door glass shattered due to a typhoon. The claims staff of China Pacific Property Insurance Shanghai Branch immediately activated the green quick compensation channel. The claims staff conducted online remote surveys, guided the customer to take photos of the loss, and quickly confirmed the compensation amount with the customer, completing the payment within 1 hour.
At around 12 noon on the same day, China Pacific Insurance Zhejiang Branch quickly completed the first agricultural insurance compensation payment in Jiaxing City due to Typhoon "Bebejia". Affected by Typhoon "Bebejia", strong winds and rainstorms occurred in various parts of Jiaxing City. At 10:35 on September 16, China Pacific Insurance Zhejiang Branch received a report from farmer Mr. Chen, saying that his 5 mu greenhouse facilities and greenhouse grapes in Dali Village, Zhongdai Street, Pinghu City suffered varying degrees of damage. After learning about the situation, China Pacific Insurance Zhejiang Branch immediately linked up with the Pinghu Municipal Agriculture and Rural Bureau to drive to the scene, condolences to the affected farmers, and quickly started the quick compensation process, surveying, assessing losses, and collecting claims documents. China Pacific Insurance staff were busy in the fields in the rain, and helped customers apply for online claims services as soon as possible. After the three-level linkage of the province, city, and county, Mr. Chen received the compensation paid by China Pacific Insurance Zhejiang Branch in just 2 hours. "Taibao's claims processing speed is really fast. I was surprised and very satisfied to get the compensation in such a short time. Thank you for giving us more confidence in doing agriculture!" When seeing the notification that the compensation had arrived, Mr. Chen gave thumbs up repeatedly.
At 12:00 noon on September 16, Typhoon Bebejia, which landed in Shanghai, has moved into Jiangsu. China Pacific Property & Casualty Insurance Jiangsu Branch has used risk maps to investigate more than 300 flood-prone points for auto insurance, and inspected 68 disaster-prepared parking lots and 39 security sites; China Pacific Property & Casualty Insurance Jiangsu Branch has formed a 30-person disaster reserve team with the backbone forces of the entire jurisdiction; and has prepared 152 rescue vehicles in conjunction with 10 third-party cooperation units, and actively visited front-end cooperation units to ensure rapid intervention in the disaster.
China Pacific Insurance will continue to follow up on the progress of the disaster, strengthen risk reduction management, adhere to the principle of "paying all that should be paid, paying as quickly as possible, and making reasonable advance payments", take multiple measures to provide all-round Pacific Insurance services, build a solid line of defense for disaster prevention and reduction, and do its utmost to protect the safety of people's lives and property.
