Building a strong safety net to protect Shanghai and fight typhoons | Bank of Shanghai: Financial services are "uninterrupted"
On the night of September 16, Mr. Wu, an employee of Shanghai Bank, could finally sleep peacefully. Since receiving the notification that Typhoon "Bebejia" would pass through Shanghai, he and his leaders and colleagues have been working on the front line to ensure the safe operation of the entire bank. On the 16th, they fought a tough battle with the strongest typhoon to hit Shanghai since 1949.
On September 16, the center of a typhoon passed through Shanghai. Based on the needs of flood and typhoon prevention, Shanghai Bank immediately assessed the necessity of branch operations and issued operational reminders, guiding citizens not to go out unless necessary and to handle financial services through online channels as the first choice.
Shanghai Bank uses mobile banking APP, online banking, 95594 customer service hotline and other channels to maintain 7×24 hours of uninterrupted and efficient operation, providing customers with various online services in a timely manner, always keeping services "online", responding to needs in the first time, and allowing citizens to enjoy financial convenience without leaving home.
According to the official release of the typhoon key areas, rail transit suspension and old branches, Shanghai Bank temporarily closed more than 30 branches on the 16th to ensure operational safety. In order to meet the financial needs of key areas, the bank concentrated its efforts to ensure the normal operation of 44 branches in Shanghai.
All staff at normal business outlets are on duty, preparing flood prevention sandbags, flashlights, rain boots and other supplies in advance, and arranging emergency contacts to carry out patrols during the typhoon to ensure that any dangerous situations are reported and countermeasures are taken as soon as possible.
While doing a good job in flood prevention for the vault, Shanghai Bank adjusted its operating routes in a timely manner, and the on-duty personnel arrived one day in advance to provide remote assistance and on-site support. All employees worked together to carry out cash distribution to business outlets and key livelihood enterprises to ensure that financial services were "uninterrupted."
Shanghai Bank plays a leading role among local financial state-owned enterprises, and immediately surveys the financial needs of disaster-stricken enterprises. It opens a "green channel" while ensuring legality and compliance, ensuring that post-typhoon reconstruction funds are in place as soon as possible, and helping the entire city resume normal work and life order as quickly as possible.
On the Shanghai Bank's "Upward Benefit Companion" online inclusive finance platform, small and micro enterprises can also directly apply for financial services online, and can check the progress of the application in real time online, and automatically approve and disburse loans online. Shanghai Bank will promptly meet the needs of small and micro enterprises with "inclusive, beneficial and fast" financial services, and provide financial impetus for the rapid recovery of small and micro enterprises and self-employed individuals.