"Taibao Service" builds a strong disaster protection network and resolutely wins the "active battle" of flood control and drought relief
Recently, flood and drought disasters have occurred in many parts of my country. There has been continuous rain in the south and persistent high temperatures in the north. All regions will enter the main flood season.
China Taiping Insurance Group sounded the "assembly call" for flood control and drought relief at the first opportunity, deployed in advance, and coordinated the headquarters and branches, placing the current flood control and drought relief work in the first place, coordinating resources, setting up service points, simplifying procedures, and opening green channels... Claims compensation personnel in many places continue to work on the front lines of their posts, using the "Taiping Insurance Service" of "responsibility, wisdom, and warmth" to build a solid disaster protection network, do their utmost to protect the lives and property of the people, and resolutely win the "active battle" of flood control and drought relief.
Technology empowers rapid claims settlement in response to floods
Affected by the heavy rainfall in recent days, Jiaoling, Pingyuan and other places in Meizhou, Guangdong Province suffered from severe waterlogging, posing a serious threat to the safety of life and property of local residents. As soon as the disaster occurred, China Pacific Property Insurance Guangdong Meizhou Branch immediately deployed the city's claims resources, formed a 10-member agricultural insurance claims team, equipped with 5 claims vehicles, 4 drones, and 4 professional photography equipment, and rushed to the severely affected areas to carry out rescue and relief operations.
In order to carry out disaster reduction emergency work with high quality and efficiency, the agricultural insurance specialist of China Taiping Property Insurance Meizhou Branch actively contacted various townships and village committees, collected farmers' damage information on a village basis, made quick compensation work, and went all out to help farmers overcome difficulties. In accordance with the guiding ideology of "fast and accurate" disaster response, we give full play to our professional advantages, rely on drones, "E-agricultural insurance", remote sensing and other scientific and technological means, break through traffic barriers, and enable claims services with scientific and technological means. Countless "Taibao Blue" went deep into the fields to investigate the disaster situation on the spot.
In Xinpu Town, Jiaoling County, which was severely affected by the flood, the Jianli Family Farm in Jiaoling County contracted 260 mu of rice, all of which were damaged in the flood. In order to help the farm overcome the difficulties as soon as possible, China Pacific Property Insurance Meizhou Branch actively communicated with the farm manager to understand the disaster situation and recovery needs, and immediately made an advance payment of 75,000 yuan to support its post-disaster production recovery. As of June 18, 5 advance compensations have been completed.
While quickly settling insurance claims, China Taiping Property & Casualty Insurance Meizhou Branch actively organized charity actions, quickly allocated relief supplies, and sent food, drinking water and other daily necessities to the disaster-stricken areas. At the same time, it worked with the local village committee to provide guidance and assistance to the affected farmers in resuming production, supporting the affected people and enterprises with practical actions.
"If you were not here, I would not know what to do. China Taiping's service is really amazing!" The customer said excitedly while holding the hand of Lin Jun, a surveyor of China Taiping Property Insurance Zhejiang Qingyuan Branch.
Affected by severe convective weather, Lishui City has experienced continuous large-scale heavy rains and torrential rains. The flood control and geological disaster emergency response has been upgraded to Level II. All districts and counties have successively issued heavy rain and geological disaster warnings. The flood control situation is severe. Among them, the water levels of various river sections in Qingyuan County have risen sharply, and many places have been severely affected.
On the morning of June 15, Lin Jun saw a car trapped in knee-deep water while on patrol. The car owner was anxiously looking around. Lin Jun did not hesitate at all. He immediately approached and comforted the customer. He asked in detail about the condition of the car and the safety of the owner, explained to the customer how to deal with the flooded vehicle and the precautions, assisted the customer in reporting the case, informed him of the vehicle loss and on-site investigation results in detail, and took the initiative to help the customer contact the towing company to avoid further losses.
After handling the situation, Lin Jun saw that there were still vehicles coming on this road section, so he immediately reported the situation to the traffic police department, and before the traffic police arrived, he stayed at the intersection to help remind vehicles not to enter.
On the afternoon of the same day, while on patrol, Lin Jun discovered that due to the collapse of a canal, the water flow had washed many piled timbers to a distance of about 50 meters, and also damaged vehicles parked at the door of a nearby factory. Lin Jun saw the claims adjuster of a peer company was worried on the spot, so he went up to ask and learned that he needed to take photos of the damaged vehicle, but the on-site environment was somewhat dangerous and could not be done alone. Lin Jun immediately stepped forward and assisted in completing the inspection of the vehicle with his own professional ability.
The above case is a microcosm of CPIC's services. After the flood in southern China, CPIC paid close attention to it. Branches at all levels quickly activated the emergency response mechanism, set up multiple special task forces such as damage assessment and rescue, coordinated various rescue efforts, and invested in rescue work in accordance with the principle of "fast, simple and warm", ensuring the timeliness and effectiveness of disaster prevention and rescue services.
Grain in Ear arrives, and midsummer begins. However, since June, many parts of Henan Province have continued to experience high temperatures and little rainfall, with most areas experiencing moisture shortages in unsown arable land and drought conditions for already sown crops. China Taiping Property & Casualty Insurance Henan Branch has actively deployed measures to protect summer sowing and autumn crops, assisted government departments in monitoring disaster dynamics, and helped farmers to carry out farm work according to the farming season, effectively promoting the "three summer" work and gaining high recognition from local governments and farmers.
On June 14, China Taiping Property & Casualty Insurance Co., Ltd.'s Henan Zhoukou Branch went to Huangqiao Township, Xihua County to carry out drought relief activities, and delivered high-pressure water hoses, sprinklers, water pumps and other drought relief materials. It led a team of agricultural experts to check the moisture conditions of corn, and after learning about the damage to the township's irrigation wells, it immediately opened a green channel for claims and dispatched technical personnel to arrive at the scene within 2 hours, achieving "quick repair and quick compensation" and successfully repairing 56 wells, solving the problem of farmland water use during the drought.
It is reported that the 18 prefecture-level institutions of China Taiping Property & Casualty Insurance Co., Ltd. Henan Branch immediately mobilized agricultural insurance personnel to form a disaster response vanguard team, quickly connected with the local government, and actively participated in local drought relief work through multiple measures such as water pipes, water pumps and other material support, digging ditches and water diversion, and well maintenance. At the same time, with the help of the Smart Eye Zhiyuan AI remote sensing platform, a remote sensing monitoring risk reduction service model was established, and through monitoring the progress of summer sowing, targeted "agricultural technical guidance" and targeted drought relief services were carried out in combination with remote sensing monitoring data.
Up to now, China Taiping Property & Casualty Insurance Co., Ltd. Henan Branch has invested 370,000 yuan in special funds for drought relief, purchased high-pressure water hoses, water pumps, sprinklers, straw hats and other irrigation equipment and drought relief materials for 29 townships in the province; assisted in the repair and maintenance of 1,756 irrigation wells to ensure the continuous and stable supply of water for agricultural irrigation; established "Taiping Disaster Response Pioneer Teams" in 16 cities and prefectures affected by drought to provide agricultural technical guidance to affected farmers and resume agricultural production as soon as possible. Among them, the "Taiping Disaster Response Pioneer Teams" in Zhoukou and Puyang actively participated in the local ditch digging and drainage work, helping to irrigate 28,002 acres of cultivated land smoothly, and the drought relief work has achieved phased results.
The goal of flood control and drought relief is always to protect the lives and property of the people. China Taiping will adhere to the principle of "people first, life first", take the initiative to fulfill its responsibilities as a pioneer, actively participate in disaster relief, do its best to prevent and reduce disasters and compensate for losses after disasters, and take more powerful measures and provide better services to effectively carry out flood control and drought relief and insurance services, build a strong disaster protection network, and contribute to protecting the property safety of the people and helping to resume work and production after disasters.
