Is it really convenient for citizens to resolve conflicts and disputes? , Shanghai’s first dispute resolution “one thing” platform will be upgraded
Nowadays, whether you are working, studying, shopping, or consulting, you can easily get various services as long as you pick up your mobile phone. But if you encounter medical disputes, labor disputes, or conflicts and disputes such as wage arrears and non-refund of prepaid cards, how can you quickly obtain services to resolve conflicts and disputes?
Shanghai's first diversified conflict and dispute resolution service "One Thing" platform has been officially launched on December 15, 2022, and has been stationed on the "One-online Service" PC terminal and the "Suibibi" mobile terminal. Citizens only need to fill in dispute information to directly Apply. Recently, the Municipal Justice Bureau has further optimized the platform application process, streamlined dispute types, expanded dispute resolution channels, and added system functions. Is this platform easy to use now? Will citizens take the initiative to use it?
"The 'Dispute Resolution' platform, as a 'handheld supermarket' for citizens when faced with conflicts and disputes, adopts a model similar to the well-known 'front store and back factory', that is, the front-end receives applications and the back-end handles cases, thus constructing It has established a city-wide dispute resolution network," said Peng Sen, deputy director of the Municipal Justice Bureau's Rule of Law Promotion Division. Behind him is the large screen of the command center on the 27th floor of the Municipal Justice Bureau, where information on conflicts and disputes is gathered.
Peng Sen demonstrated the application steps. Enter "dispute resolution a matter" in the search bar accompanying the application to enter the platform, select the corresponding theme module, and the system will guide the parties to fill in relevant information online, select a dispute resolution agency, etc. Confirm the relevant notification, sign and confirm, then you can submit the application, and then you can check the relevant progress at any time.
Originally, the conflict and dispute resolution channels involved nearly 10,000 dispute resolution agencies from more than a dozen departments. The application conditions and scopes were different, making it difficult for parties to accurately find and select the appropriate agency. The application entrances for each department and dispute resolution agency were also inconsistent. , not only is it inconvenient to apply, but it is also prone to "multiple applications", resulting in a waste of administrative and social resources. To this end, the Municipal Justice Bureau took the lead in building the "One Matter" platform for resolving disputes, aiming to build a unified application portal for conflicts and disputes across the city to facilitate citizens and market entities to resolve disputes.
After the platform went online in December last year, it connected with the first batch of 6,700 dispute resolution agencies managed by five units including the Municipal Justice Bureau, Municipal Federation of Industry and Commerce, Municipal Women's Federation, Municipal Agriculture and Rural Affairs Committee, and Shanghai Banking and Insurance Regulatory Bureau, providing services including marriage and family, Dispute resolution services for more than 430 types of disputes, including neighborhood disputes, labor disputes, consumer disputes, contract disputes, etc. The service targets include citizens, various companies, enterprises, social organizations, etc., achieving full coverage of service targets.
This year, the Municipal Justice Bureau further optimized the application interface, case collection, data statistics and other functions, adjusted the order of information filling according to the proportion of dispute types, and optimized and streamlined the range of dispute types accepted by village mediation organizations from 58 categories and 467 types to 16 categories and 97 types. , reduce the number of items to fill in, simplify the application process, further improve the accuracy of dispute resolution agency matching, and reduce the burden on applicants. From January to August this year, the dispute resolution "One Thing" platform has received nearly 17,000 dispute applications from citizens, and has accepted a total of about 14,000 disputes, with a successful resolution rate of 95%.
It is reported that version 2.0 of the dispute resolution "One Thing" platform, which is planned to be launched within the year, will not only have a smarter and more user-friendly application page, but will also have access to more dispute resolution channels and dispute resolution agencies, involving administrative mediation, industry-specific professional mediation, civil and commercial matters. Arbitration, administrative reconsideration, etc., and more functions such as online electronic signatures, video dispute resolution, city regulations and dispute resolution agency inquiries, etc. will also be implemented one by one.
In March this year, the Huangpu District People's Mediation Committee for Medical-Patient Disputes received a dispute resolution application from the dispute resolution platform "One Thing", which involved a medical dispute between the party Xiao Xu and a medical institution.
People's mediator Feng Jianying contacted Xiao Xu to learn more about the dispute. Xiao Xu reported that he underwent double eyelid repair surgery at a medical institution, but the postoperative results were not satisfactory and were even uglier than before the repair. Unable to accept the result, he negotiated with the doctor. Xiao Xu said that the doctor had a tough attitude, refused to communicate, and called security guards to drive him out of the hospital. Xiao Xu really couldn't swallow this sigh of relief, so he submitted a dispute resolution application on the "One Thing" platform for dispute resolution on his mobile phone, and said that he had now come to the hospital to negotiate again.
"I first stabilized his mood on the phone and told him that I would be there soon. I also contacted the doctor on the way and persuaded them to communicate patiently with Xiao Xu to avoid intensifying the conflict." Feng Jianying said that she After arriving, I communicated with Xiao Xu individually and learned that Xiao Xu asked the doctor to refund all treatment fees, bear all possible expenses for subsequent diagnosis and treatment, and compensate for mental damage.
The doctor expressed its willingness to negotiate with Xiao Xu to resolve the dispute, but his demands were unreasonable and difficult to satisfy. He was so agitated that he even dragged the medical staff, seriously affecting the order of diagnosis and treatment. In desperation, the doctor organized security to drive him away.
Feng Jianying organized both parties to conduct face-to-face mediation, explaining the arguments from both medical and legal perspectives, guiding Xiao Xu to make rational appeals, and at the same time informing the medical side that they should face up to their responsibilities and think from their perspective.
After several rounds of exchanges, both doctors and patients basically agreed with Feng Jianying's opinions, so she promptly proposed new compensation suggestions to Xiao Xu and explained the basis. In the end, both doctors and patients accepted this solution. The doctor agreed to repair the client's face free of charge and bear Xiao Xu's upfront medical expenses, transportation expenses, etc. Under the auspices of the people's mediator, the doctor and patient signed a mediation agreement. The doctor-patient dispute was successfully resolved on the day of application.
How to effectively "collect debt" if your credit card is overdue?
Lao Qiao applied for a credit card at the end of 2018 and used it frequently. Since 2021, the amount of his bills has doubled, and he has begun to become overdue. By January 2023, Lao Qiao had accumulated more than 100,000 yuan in credit card debt. At this time, he already felt that he was unable to repay the loan. Although the bank repeatedly urged him to pay, he still could not pay off the loan.
Li, the bank's attorney, started looking for a solution after taking over the credit card debt dispute. After many unsuccessful attempts to pursue the case, he decided to resolve the dispute through legal means. In the process of preparing for prosecution, Lawyer Li learned that the dispute resolution platform "One Thing" had been launched online. He believed that this platform might be an effective way to resolve this debt dispute. Therefore, a dispute resolution application is submitted with the application.
After the Minhang District Joint People's Mediation Committee received the dispute settlement application from the platform, people's mediator Wang Yan contacted Li to learn more about the case. Later, Wang Yan tried to contact Lao Qiao and asked him about his willingness to repay. At first, Lao Qiao was suspicious of Wang Yan's identity, thinking that she was also helping the bank recover debts, and refused to communicate. After many contacts, Lao Qiao let down his guard and confided: In the early days of applying for the card, he did have good financial ability and his repayments were always normal, but later he encountered difficulties in starting a business. Not only did the business fail, but he also owed a lot of money, which made it impossible to continue to maintain the previous relationship. Good repayment history.
"I told him that although I understood his situation, the "Credit Card Collection Contract" he voluntarily signed with the bank was legal and valid. Both parties should fully perform their obligations as agreed in the contract. His repeated late repayments constituted a breach of contract. The bank required him to repay the principal of the amount owed in full and charge interest, liquidated damages, and handling fees as stipulated in the payment contract, which complied with legal regulations." Wang Yan said, and she also introduced Lao Qiao to the relevant provisions of the criminal law.
After understanding the seriousness of the loan, Lao Qiao expressed his willingness to repay the loan, but admitted that his current financial capacity was limited and could not repay it in one go. He also said that he had left Shanghai and returned to his hometown, striving to reduce living expenses, work hard to save money, and repay the loan as soon as possible. Clear debt. Wang Yan told Lao Qiao that she would try her best to help both parties negotiate and resolve the dispute.
Since Lao Qiao lived in a different place and could not go to the scene for mediation, Wang Yan organized a video connection between the two parties to conduct online mediation. First, Wang Yan reported Lao Qiao's current situation to Li, and guided Lao Qiao to express his apology in a timely manner for his late repayment and avoidance of communication. At the same time, he expressed his willingness to repay, hoping that the bank would provide understanding and leniency.
Considering that Lao Qiao has realized his mistake and has a strong willingness to repay, and is unable to repay it in one lump sum due to financial constraints, Wang Yan suggested that the bank could adopt an installment method to agree on the repayment period and amount with Lao Qiao, and also warned Lao Qiao that Before Joe pays off his debt, he should strictly control his consumption to avoid further deterioration in his repayment ability and affect his repayment progress again. Due to Lao Qiao's sincere attitude and proactive cooperation in providing new contact information, Li also accepted Wang Yan's suggestion on behalf of the bank. Finally, under the auspices of Wang Yan, the dispute was resolved and a consensus was reached, and a people's mediation agreement was signed online.
