What services can disabled people enjoy when traveling by train? Can I bring my guide dog into the station and take the bus?
Recently, autumn has been refreshing and the weather is pleasant, so many people choose to travel during off-peak hours. The Liberation Daily·Shangguan News interactive message board received a message from readers asking: "Are there any discounts for disabled people traveling by train? Are there services for disabled people at the train station?" In this regard, the reporter consulted the Shanghai Railway Station to sort out the disabilities for readers. Various services that passengers can enjoy when traveling by train.
Answer: Currently, there are no discounted fares for ordinary adult disabled passengers; only disabled military personnel have discounted fares. Personnel holding the Disabled Military Personnel Certificate of the People's Republic of China, the Disabled People's Police Certificate of the People's Republic of China, or the Disabled Personnel Certificate of the National Comprehensive Fire Rescue Team can purchase preferential tickets and enjoy a 50% discount on passenger tickets and additional tickets.
However, each passenger train will reserve a certain number of special tickets for disabled passengers, which will be sold exclusively to disabled passengers who meet the ticket purchase conditions from the date of pre-sale to 24 hours before departure at the departure station. In addition to offline windows, Passengers can also book tickets for disabled people through the China Railway 12306 website and Railway 12306 app.
To purchase a special fare ticket for disabled passengers, you must meet the following conditions: 1. Hold a Disability Certificate of the People's Republic of China, which states three types of disability: vision, physical or intellectual disability, and the disability level is first or second level. 2. Holders of the Disabled Military Personnel Certificate of the People's Republic of China, the Disabled People's Police Certificate, and the National Comprehensive Fire Rescue Team Disabled Personnel Certificate, and the disability level is stated as one to six.
Passengers who purchase tickets online must first undergo real-name authentication: log in to their account, click "Frequently Used Contacts", select "Add", and then select disabled military personnel in the passenger type column. After saving the information, you can enjoy half price when purchasing tickets. discount. It should be noted that only military personnel, police officers or firefighters can use their disability certificates to purchase tickets online. Those who have a disability certificate but do not meet the above conditions can only purchase tickets at normal prices, but can make reservations for key passenger services.
Q: What convenient services can disabled people enjoy when taking the train?
Answer: Passengers with disabilities can enjoy priority and dedicated channel conveniences when purchasing tickets and entering the station. Some major stations have service desks to provide the elderly, young, sick, disabled, and pregnant passengers with services such as priority ticket purchase, priority entry, priority boarding, and priority baggage check-in. Some stations also provide wheelchair services for disabled passengers with limited mobility.
Wheelchair passengers, stretcher passengers and blind passengers can make reservations for key passenger services through the 12306 website, railway 12306 app or 12306 customer service phone before traveling. You can make an appointment online 2-72 hours before boarding, fill in and check the relevant inbound service requirements, outbound service requirements and illness description. The staff will contact you no later than 2 hours before boarding. Please inquire for details Ride station.
Q: I am blind, can I bring my guide dog into the station and take the bus?
Answer: Passengers with visual disabilities can bring guide dogs into the station and take the bus. 1. When entering the station or taking the bus, please take the initiative to present the following documents: the valid ID used when purchasing the ticket, the disability certificate, the guide dog work certificate, and the animal health and immunity certificate. 2. Before entering the station or train, please fasten a leash and wear a guide saddle for your guide dog.
If you have one of the following circumstances, you need to travel with an adult who is capable of taking care of a guide dog: 1. Taking the same train for more than 12 hours; 2. When purchasing a connecting ticket, each connecting time is within 2 hours, and The whole journey takes more than 12 hours.
Passengers or accompanying adults are responsible for taking care of the guide dogs and taking care of their eating, drinking and excretion at the station and during the ride. Please do not affect the sanitation of the station and train environment. Guide dogs should be kept near passenger seats or under berths as long as they do not block passages, doors, etc. They should not be allowed to occupy seats or run around at will.
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