The staff said it was not a fault in the strict sense. Wenjie M9's new car had a "failure" at the delivery site and was refused to return the car.
On May 9, Mr. Zhao, a car owner from Shijiazhuang, Hebei, reported to The Paper Quality Complaint Platform that after waiting for half a year, on May 8, he went to the Hongmeng Intelligent Authorized User Center Shijiazhuang International Automobile Trade Park to pick up a new car, the Wenjie M9, for inspection. While driving, I found that the adjustment buttons on the back seat were unresponsive. After repairs by on-site personnel, they did not return to normal. I was told that they might need to be dismantled and repaired. He said it was unacceptable to pick up a "broken car" before the new car left the delivery center, and hoped to return the car for a refund.
In response, the staff responsible for the delivery of the aforementioned vehicles responded to The Paper saying that they are communicating with the customer and actively handling the matter. The specific reason needs to be answered by the backend technical staff.
On May 9, Mr. Zhao introduced that in October 2023, he paid a deposit of 5,000 yuan in advance at Huawei Mall and blindly ordered a large SUV, the M9, jointly built by Huawei and Cyrus. On December 26 of the same year, which was the day the Wenjie M9 was launched, he converted the order to a large order at the suggestion of the salesperson, who said it could be shipped before the year. Mr. Zhao said that he paid a total of 10,000 yuan in intention deposit and deposit, and booked a Wenjie M9 extended-range version with a range of 1,402km.
Public information shows that Wenjie M9 is the third model under the AITO Wenjie brand jointly created by Huawei and Cyrus and will be officially launched on December 26, 2023. Huawei held a conference in Shenzhen to introduce the Wenjie M9 and Huawei's full winter scene. The first batch of Wenjie M9 will be delivered on January 26, 2024, and mass delivery will begin on February 26. The model is divided into 4 versions and 5 exterior colors, priced from 469,800 yuan to 569,800 yuan.
Mr. Zhao said that the sales staff once told him that he could pick up the car in February this year, but he has not received any news. During this period, they proposed to the vehicle delivery center staff that they did not want to buy a car, but were told that they could not unsubscribe. It was not until May 7 this year that he received a notification from the salesperson, "You can pick up the car tomorrow." On that day, he paid the full price of the vehicle. On May 8, he and his family went to the Hongmeng Intelligent Travel Authorized User Center Shijiazhuang International Automobile Trade Park to pick up the car.
The invoice information shows that the vehicle type is a plug-in hybrid multi-purpose passenger vehicle, the brand model is Sailis SKE6520SSHEVAS, and the total price and tax is 524,800 yuan. The invoicing date is May 7, 2024.
At the delivery center, after he paid the extended warranty fee and applied for a temporary license plate, Mr. Zhao said he and his family went to inspect the car and prepared to pick up the car. But when inspecting the car, they found that the adjustment buttons on the back seat were unresponsive. After inspection by on-site staff, it has not returned to normal. "Their staff said that they had to wait for the manufacturer to repair the car and could not pick up the car. The technician also said that the car body might have to be disassembled for repair." Mr. Zhao said that this situation was so bad that he went directly to the delivery center before the car left the delivery center. repair centre. He hopes to return the car for a refund.
In response to the above situation, on May 10, The Paper called the staff responsible for vehicle delivery at the Hongmeng Intelligent Authorized User Center Shijiazhuang International Automobile Trade Park. The response stated that they have been actively following up on the matter and communicating with customers on relevant solutions. , hoping to satisfy customers.
"In fact, it is not a fault in the strict sense." The aforementioned staff member explained that many functions of electric vehicles are controlled by chips, and such problems can be solved through technological upgrades. Regarding the situation Mr. Zhao encountered, whether the vehicle has been repaired and the specific reasons need to be answered by the back-end technicians.
