It is recommended that the "Government-Citizen Interaction" column be added to the application to make it more convenient for the public, and the entrance to the channel for suggestions is a bit complicated.
Since the related functions of the "Suibibi" website and mini programs have been launched one after another, by "letting data travel more and people traveling less", citizens can truly benefit from it and obtain public services better and more conveniently. As an ordinary citizen, I have long followed the "Government-Citizen Interaction" column and often put forward my own ideas on various aspects such as urban construction and social governance through this section. From my personal experience, I think there is still room for optimization in some aspects of this sector.
I think that setting up the suggestion channel entrance is a bit cumbersome for users. Open the website of the "Suibibi" platform and click on the link in the "Government-Citizen Interaction" column. What comes into view are the "Municipal Party Committee Leaders Mailbox", "Municipal Government Leaders Mailbox", "Municipal Government Committees, Offices and Bureaus Online Leaders Mailbox", " There are multiple entrances to the district and street online leadership mailboxes, "People's Suggestions Collection Mailbox", "Municipal Party Committee and Municipal Government Online Letters and Calls Acceptance Center", and "Handling of Suggestions from National People's Congress Deputies and CPPCC Proposals".
This may cause the following problems. First of all, it is easy to cause trouble to citizens. As far as ordinary citizens are concerned, they do not have a particularly clear concept of the institutional structure of administrative agencies and their specific division of functions, and they cannot accurately distinguish the differences between various levels and departments. For example, when reporting noise problems or making suggestions, whether to report to the environmental protection department, the public security department or the urban management department, whether to report to the municipal or district-level department, most citizens may not know where to start when they first come into contact with this sector. The participation experience deteriorates and the enthusiasm for speaking out is frustrated. Secondly, it may also cause a waste of administrative resources. After "persuading" some citizens under the "difficult choice" situation, those citizens who really want to reflect and solve the "urgent and difficult problems" often hold the idea that the more the better, and put their opinions and suggestions into all mailboxes one by one. This will not only This aggravates the redundancy of the same matters within the system, causing each receiving department to duplicate work in the process of receiving, forwarding and processing relevant opinions and suggestions, affecting work efficiency and detrimental to the government's image.
![It is recommended that the "Government-Citizen Interaction" column be added to the application to make it more convenient for the public, and the entrance to the channel for suggestions is a bit complicated.](https://a5qu.com/upload/images/748509361e29b2ed4aaf6f47abc09f26.webp)
I specifically observed government service platforms in other provinces and cities. The relevant sections of the Beijing Municipal Government only have "12345 Online Complaints for Immediate Handling", "I Want Consultation" and "I Want Suggestions" in the main text. Citizens can fill in the matters to report after logging in with their real names, while the less frequently used " Discipline Inspection Report" and "Mayor's Mailbox" are placed at the bottom of the page. Zhejiang has windows classified by the nature of the problem such as "I want to complain/accuse", "I have comments/suggestions", "I need help", etc.
"Submit application" is the embodiment of the achievements of Shanghai's "one-stop service" construction, and its "Government-Citizen Interaction" section is the best channel for citizens and the government to communicate, interact and make suggestions. I believe that the relevant functional design should be "simple, efficient and friendly" ” is the basic principle. I suggest that the front-end function settings can be appropriately simplified to facilitate the public to report problems. For example, by referring to the advantages of other government affairs platforms, the main body of the government-citizen interaction page is divided into categories of reflected matters to facilitate citizens to express their demands.
I suggest that we choose the registration situation reasonably and establish a demonstration and guidance role. The proportion of existing replies and registrations can be appropriately increased, and the sense of responsibility and social supervision of relevant undertaking units can be strengthened. On the other hand, it is recommended to register problems according to their categories, especially issues that have been reported many times, consultations on procedural matters, etc., so as to play a demonstration role in reply registration and help other citizens understand more quickly how to deal with similar problems. To a certain extent, the waste of resources caused by repeated submission of the same issue is reduced.
![It is recommended that the "Government-Citizen Interaction" column be added to the application to make it more convenient for the public, and the entrance to the channel for suggestions is a bit complicated.](https://a5qu.com/upload/images/b7f405bda5d4634457cade8c7f74cf57.webp)