The bounce rate is as high as 89%! Can the process of renewing special maintenance funds be optimized?
According to the relevant provisions of the "Shanghai Residential Property Management Regulations", communities whose balance of special maintenance funds is less than 30% of the initial amount must be raised again. The relevant processes can be summarized as follows: Before the 5th of the first month of each quarter, the housing administrative departments in each district download the list of early warning communities - notify the relevant township people's governments or sub-district offices - and guide the community owners' committee to start and do a good job in raising special maintenance funds again. ——The owners committee notifies the bank with the special maintenance fund account in writing to issue a payment notice to the owners who need to pay the special maintenance funds. ——The relevant bank sends a payment notice by registered mail to the owner who should raise funds again. ——The owner receives the notice from the bank. The corresponding payment will be completed within 90 days from the date of the re-raising payment notice.
In actual operation, banks face great difficulties in sending notifications by registered mail. According to bank statistics, the bounce rate of registered letters is as high as 89%. On the one hand, it causes a huge waste of postage and manpower. On the other hand, it is difficult to achieve the goal of raising maintenance funds again. The main reasons are as follows: First, registered mail requires the recipient to sign for it or go to the post office to collect it with the post office notification form and ID card. However, the current early warning list downloaded by the housing administration department only has the owner's house address and no owner's name, so it is difficult for most owners to receive relevant letters; secondly, the relevant early warning communities are mostly old communities, and most of the houses are rental houses. The rate is not high; thirdly, even if most elderly owners receive payment notices, or because they do not understand the relevant situation and other reasons, they actually pay very little.
To sum up, if you follow the existing process, it will be very difficult to raise the corresponding maintenance fund funds. Therefore, the author recommends:
1. Share data to ensure that notices are delivered to the owners themselves. The housing management department must accurately obtain the name, contact information and other contact information of the property owner through the database connected to the real estate transaction center. Notifications and relevant explanations will be sent online and offline via application, mobile phone text messages, etc. to ensure that the owners themselves receive the relevant information in a timely manner. For older owners, the community can assist in delivering paper notices and provide explanations.
2. Expand online payment channels and improve payment convenience. At present, the method in which owners take paper payment slips to the counter of a designated bank outlet to make payment is not only time-consuming and labor-intensive, but also indirectly causes some owners to be less motivated to pay. Although you can also pay through the "Shanghai Property" WeChat ID, due to the complicated operation and low awareness, there are only a few actual users. It is recommended to add Alipay and WeChat payment QR codes on the payment slip to improve payment convenience.
3. Strengthen publicity and guidance and cultivate owners’ awareness of responsibility. Re-raising is a difficult point in the management of maintenance funds, and it is necessary to cultivate the owners' awareness of their own responsibilities for the maintenance of the entire house and the entire community. This is a long-term process that not only requires government departments to improve relevant policies and regulations and straighten out systems and mechanisms, but also needs to increase publicity and positive guidance to owners through the community and the media to jointly create a better external environment for the use and collection of community maintenance funds. condition.
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