Do you want to add WeChat? Consumers question: Why is it so troublesome to issue an invoice? , in addition to following public accounts
"You have to add a WeChat account to stay in a hotel. Why is it so troublesome to issue an invoice?" Looking at the nearly 10 corporate WeChat IDs in the address book on his mobile phone, Mr. Li felt helpless.
Mr. Li often comes to Shanghai for business trips. It is common for him to stay in hotels and issue invoices. For this purpose, he has specially opened a membership of Huazhu Club, which allows him to stay at its hotels such as Hanting at a discount, and he can also enter his company name, tax number and other information for convenience. Invoice. However, since this year, the original operation method has changed. After staying in many hotels, he discovered that in order to issue an electronic invoice, he needed to add the hotel's corporate WeChat account first. HH?
When he first added the store's WeChat account, Mr. Li didn't pay much attention. Last year, Shanghai began to implement a fully digital electronic invoice pilot. Accommodations, restaurants and other places are encouraged to use electronic invoices, which makes it convenient for people who often travel for business. “Sometimes you have to wait for the hotel to print out the invoice when you check out, and you have to wait for a long time when there are many people. ".
However, as the number of stays increased, Mr. Li discovered something was wrong. Previously, Mr. Li entered the information into the Huazhuhui App in advance, and directly informed the front desk to issue a paper invoice based on the reserved information when checking out. However, starting from this year, several hotels did not provide paper invoices. "I need to add a hotel first." Then I sent the invoice information to my work WeChat account and they sent it to me after it was opened.” In this way, Mr. Li added the WeChat accounts of several stores one after another. "Since I had to wait for the other party to send me the e-ticket, I couldn't delete it right away, and it was easy to forget later. After I accumulated a lot, my circle of friends was occupied by their promotional advertisements, which was very annoying. Since we are from the same company , why can’t we provide a more convenient way?”
△Mr. Li has added multiple store WeChat accounts.
Mr. Li consulted the store staff, who said it was a system problem and the hotel could not improve it for the time being. After that, the reporter also contacted the Hanting Youjia Hotel where Mr. Li had stayed through the official customer service of Huazhu Club. The store manager said that according to the pilot requirements, the special value-added tax invoices have been fully electronic, and the ordinary invoices are using up the existing ones. Paper tickets will also be changed to electronic invoices later. The reason why WeChat is required to be added is from the perspective of customer convenience. "There are more people checking out in the morning and I am worried that customers will be waiting anxiously. The hotel front desk will ask customers to add the store WeChat. Customers After sending the invoicing information, we will send the invoice directly to the customer, which saves time. "
Regular customers like Mr. Li have already saved relevant invoicing information in the App, so why are they repeatedly asked to add the store’s WeChat account? The other party explained: "Some customers have the names and tax numbers of several companies on the App, and sometimes they are not clear and the staff will issue the wrong invoices. If you add WeChat to send specific invoicing information, this problem will not occur."
Mr. Liu from Hangzhou had the same experience when he checked into a pudding hotel in Baoshan District. "The hotel didn't issue me a paper invoice, but asked me to scan the QR code and follow their official account before issuing an electronic invoice. This is too strange." Mr. Liu was a little dissatisfied and simply called the complaint number in front of the front desk. The staff then rushed to help him issue an invoice. "The intention of promoting electronic invoices is good, but why do merchants force consumers to scan codes during the implementation process?" In this regard, Mr. Liu speculated that the reason why the hotel operates in this way is actually to use the invoicing process to attract customers. Various preferential information attracts consumers to visit the store again. "It can be said that it is a way of promotion for them, but for consumers, spending money adds trouble."
The reporter also randomly visited 6 chain hotels in Minhang District and Pudong New Area. Among them, 3 hotels in Minhang District placed QR codes at the front desk. Customers can scan the code to submit invoicing information, while 2 hotels in Pudong New Area required QR codes. Customers first add WeChat to send invoicing information, and then electronic invoices are sent to customers. The reasons are the same as those provided by previous stores, which are to help customers save time, ensure the accuracy of invoicing information, etc.
△A QR code for corporate WeChat is placed at the front desk of a Hanting Hotel in Pudong, saying that you can scan the code and add WeChat for invoicing.
However, the "providing convenience to consumers" mentioned by the staff may also have to be questioned. Ms. Fan, a citizen, dined at a restaurant on Xianxia Road and spent a total of 116 yuan. After the meal, she asked for an invoice. The hotel cashier told her to add the store's WeChat ID, and an electronic invoice would be sent via WeChat afterwards. As a result, I have not received the invoice after waiting for 2 days. After urging to no avail, I could only complain to the relevant departments.
When the reporter called the Shanghai tax hotline of the State Administration of Taxation, he learned that after the pilot program for electronic invoices, merchants can still issue paper invoices. This means that consumers can choose to issue paper invoices or electronic invoices. However, during the visit, the reporter found that most hotels did not proactively provide the opportunity to choose, and even set a "threshold" in the process of issuing electronic invoices. According to the "Consumer Rights and Interests Protection Law of the People's Republic of China", operators should provide consumers with invoices and other relevant consumption vouchers. In other words, it is the legal obligation of operators to provide purchase and consumption certificates such as invoices. If the invoicing conditions are set through format clauses, it is obviously not fair and reasonable for consumers.
In recent years, relevant departments have investigated and dealt with many cases of catering businesses forcing consumers to scan QR codes to order food and illegally collecting consumers' personal information. Businesses should also take this as a lesson. There is nothing wrong with promoting your own brand, but you cannot turn it into a compulsory behavior and limit consumers' right to choose. Otherwise, the so-called services may become "blocking". To truly serve consumers, the service model should be smooth and guaranteed without scanning codes, fully guarantee consumers' multiple choices, and enhance consumers' consumption experience and sense of gain.
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