Three years ago, I spent 28000 yuan to book a hotel and got lost? Caesar International Travel has been blacklisted as a "deadbeat"

Release time:Apr 16, 2024 20:16 PM

Consumers spend 28000 yuan on

Beijing Caesar International Travel Agency Co., Ltd

Signed

Overseas Hotel Booking Agency Agreement

Unable to fulfill the contract due to epidemic reasons

Later, consumers prepared to travel

Caesar's National Travel Service requested

Replace with other more expensive lines

Otherwise, the refund will not be available for a long time

Three years ago, I spent 28000 yuan to book a hotel and got lost? Caesar International Travel has been blacklisted as a "deadbeat"

Reporter from China Consumer Daily

Investigation found that

Caesar International Travel has been listed as a dishonest enterprise

Unable to travel due to the epidemic

Caesar International Travel expressed the possibility of an extension

But the result turned out to be contradictory

Only offer higher priced lines

On May 31, 2020, Mr. Feng, a Beijing consumer, signed a hotel reservation agency agreement with Caesar International Travel Service. Caesar International Travel Service booked a 4-night Maldives Intercontinental Hotel for a total price of 28000 yuan, with a stay period from July 1, 2020 to September 30, 2021. The contract stipulates that Caesar International Travel must be notified 30 days in advance before the trip.

Due to the epidemic, Mr. Feng was unable to travel and saw that the agreed deadline was about to expire. Mr. Feng asked the staff of Caesar International Travel Service whether to arrange an extension or a refund. The staff replied that they could arrange the trip after the epidemic ended. If a refund was to be issued, they had to wait patiently.

At the beginning of this year, the epidemic had just passed

Mr. Feng contacted Caesar International Travel Service

Request to arrange travel

The other party's response is

Unable to arrange travel routes to Maldives, can only adjust to Egypt route, and the travel cost is much higher than the Maldives price, which needs to make up for the price difference.

Mr. Feng expressed that he cannot accept the solution proposed by Caesar International Travel and requested a refund. The customer service representative of Caesar International Travel stated that a refund can be made, but there is a need to wait in line. What Mr. Feng didn't expect was that this wait lasted for over half a year. Despite multiple inquiries, the response I received continued to wait.

Received a complaint from Mr. Feng, and the reporter called Caesar International Travel Service twice to investigate and verify the issues raised by Mr. Feng. The other party still did not respond until the deadline.

Caesar International Travel still has

Maldives tourism business

But he refused to fulfill the previous contract

Want to travel

Can only be repurchased

The reporter learned that Caesar International Travel is still in operation, and its official website is still promoting various tourism projects.

The reporter inquired through the official website of Caesar International Travel Service if there were any Maldives tours and if it was possible to book hotels in Maldives. The online customer service representative, "Kai Xiaohong," stated that "everything is fine.".

Since Caesar's National Travel

Still operating the Maldives route

So Mr. Feng proposed that

Let the other party fulfill their previous obligations

Maldives Intercontinental Hotel Reservation Agreement

The response received is

↓↓↓↓

You can now book an Intercontinental Hotel in Maldives, but you will need to pay a new fee.

Caesar International Travel constantly complains

Currently, the Supreme People's Court

Publicly declared as a dishonest enterprise

The reporter learned on the online complaint platform that

Having the same experience as Mr. Feng

There are still many consumers

According to reporters, Caesar International Travel was founded in 1993 and has established branches in 7 overseas core cities. It has branches in nearly 50 cities in China and went public in 2015.

Caesar International Travel announced on its official website that it has successfully entered the ranks of "5A level travel agencies", "Top 10 National Travel Agency Groups", and "National Tourism Standardization Demonstration Enterprises" with its perfect service system, rigorous corporate style, and fashionable brand image. It has been ranked among the top 100 travel agencies in China for many consecutive years and has been repeatedly recognized by public media and industry associations as a "Service Satisfaction and Integrity Demonstration Unit" and "Most Popular Outbound Tourism Product Supplier for Chinese Families".

The reporter learned that according to the Beijing Municipal Bureau of Culture and Tourism's report on complaints about the quality of tourism services at the city level in the fourth quarter of 2021, Caesar International Travel Service received the highest number of complaints.

The reporter learned through Credit China inquiry that Caesar International Travel is still in the stage of existence, but has entered the list of dishonest enterprises, with a total of 34 serious records of dishonesty.

Mr. Feng told reporters that Caesar International Travel is registered in Chaoyang District, Beijing. When he filed a lawsuit in Chaoyang District Court, he was informed that Caesar International Travel's business address had been changed to Dongcheng District, Beijing, but the specific address was not clear.

Mr. Feng stated that he will continue to seek legal means to protect his rights and prepare to sue Caesar International Travel.

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