The digital social work system is the first to be put into use in a street in Pudong, integrating "government, industry, academia, research and utilization" resources to digitize | digital | social work
The reporter learned from Pudong New Area that the iFLYTEK · Spark Digital Social Work System has recently been officially released and will be the first to be used in Tangqiao Street to assist in the digital transformation of the community and empower community cadres.
The so-called "digital social worker" refers to using a large model of 1+N human-machine interaction to help simplify the workflow of grassroots social workers in street and urban transportation centers, transaction acceptance centers, and neighborhood committees. After the intervention of digital social workers, simple and high-frequency questions can be answered by AI voice robots, and residents can directly express their demands to obtain the necessary information and services. Complex problems are judged by AI and transferred to the corresponding human service group based on the problem category. And operators can also assist with AI assistants and knowledge base systems to complete services more accurately and efficiently. In addition, "digital social workers" can provide real-time dialogue transcription, call intention prediction, business point reminders and recommendations, script reminders and recommendations, automatic induction of call reasons and other services for windows and agents, improving the efficiency and quality of agent services.
Fei Weizhao, Secretary of the Party Working Committee of Tangqiao Street, introduced that this time, Shanghai Digital Industry Development Co., Ltd. and iFlytek jointly launched a digital system, aiming to integrate resources from all parties involved in "politics, industry, academia, research and application", fully leverage the advantages of Shanghai Digital Industry Development Co., Ltd. in technology innovation, intellectual property, standard research and development, and fully utilize iFlytek's core technological achievements in big data processing and artificial intelligence, and jointly explore digital transformation to empower urban governance.
In order to further consolidate the effectiveness of digital means, after the release of the digital social work system, Tangqiao Street further signed a strategic cooperation framework agreement with Shanghai Digital Industry Development Co., Ltd. and iFLYTEK. The three parties clearly stated that they will jointly build an artificial intelligence community governance research base to deeply study the innovative application of artificial intelligence in community governance.
Yang Shanshan, Director of Data Operations at Shanghai Digital Industry Development Co., Ltd., stated that as an important part of digital transformation, the digital construction of streets can not only reduce the burden on grassroots and improve energy efficiency, but also provide strong support for the development of the digital economy. "Focusing on the core business demands of grassroots governance in the new area for a long time, Shanghai Digital Industry Development Co., Ltd. is very willing to assume the responsibility of state-owned assets and enterprises, and work together with all parties to create a good situation where information technology and grassroots governance mutually nourish and empower each other."