"Shanghai Huibao" insured persons can call the customer service hotline to apply for insurance. The municipal medical insurance and other departments will respond to the issue of unfamiliar characters. Ladies | apply | customer service
When Ms. Mu's phone was dialed again, she was following the text message prompts and gradually completing the insurance process for "Shanghai Huibao" through her father's medical insurance account. "Finally, there's a way!" Her tone was filled with relief.
On June 5th, the Liberation Daily · Shangguan News published an article titled "Shanghai Citizens Want to Buy a" Shanghai Huibao ", Unexpectedly Faced with Difficulties? In the Digital Era, How Do Rare Names Get Rid of Difficulties", focusing on the online insurance difficulties faced by the rare name group due to the inability to input or recognize rare Chinese characters in the system. After the publication of the report, the municipal medical insurance department and the "Shanghai Huibao" co insurance body attached great importance and immediately contacted the citizens seeking help to assist in resolving the insurance issue.
According to staff analysis, there are two main obstacles for Ms. Mu's online insurance participation: on the one hand, due to the rare Chinese characters in her name that cannot be input through the input method, she can only obtain insurance information through manual customer service and complete the insurance qualification verification through the medical insurance center; On the other hand, there is no balance in Ms. Mu's personal medical insurance account, and there is no third-party online payment channels such as Alipay and WeChat to pay premiums due to the influence of obscure characters. Based on this situation, after assisting Ms. Mu in completing identity verification, the family members were ultimately selected as policyholders, enabling Ms. Mu's insurance needs to be met quickly and conveniently.
According to the reporter, at present, different information systems have differences in the Chinese character library. The rare characters contained in the library can be input and recognized. The insured can complete the insurance without obstacles after following the procedures through the application app or the "Shanghai Huibao" official account. When the unknown character cannot be typed out through the input method, or the situation cannot be identified after input, the insured can call the customer service consultation telephone 4008955550 of "Shanghai Huibao" to inform the staff of their names, ID numbers and contact information. As long as the citizens are participants of Shanghai basic medical insurance, in order to meet the insurance conditions of "Shanghai Huibao", the "Shanghai Huibao" co insurance body will assist in completing the insurance. If the balance of the personal medical insurance account meets the payment conditions, after generating an order and deducting premiums, the insured will receive a text message notification of "successful insurance application". Citizens with insufficient balance can also apply for insurance by Alipay, WeChat and other payment methods according to SMS prompts, or pay in cash directly at the counter of 8 insurance companies such as Pacific.
Next, the municipal medical insurance department will work with the "Shanghai Huibao" co insurance system to further improve the unified 12345 citizen hotline and the "Shanghai Huibao" customer service hotline 4008955550 response criteria. If citizens encounter obstacles in applying for "Shanghai Huibao" insurance, they can call the above service hotline at any time, and 24-hour consultation and assistance services will be provided. At the same time, the municipal medical insurance department will actively report the above issues to relevant departments, further optimize the Chinese character library, and enable more insured individuals with rare characters in their names to have a convenient online service experience in various public services, reducing unnecessary back and forth travel and trouble.
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