The Fourth Hospital has launched these measures... [Tracking] Immediately investigate and self investigate! Measures taken by People's Hospital | Citizens | after exposure of bag picking machine or storage induction risk
On July 24th, the Liberation Daily's Shangguan News published an article titled "Even though it was free to collect plastic bags, scanning the QR code almost turned into buying insurance: Is there really a loophole in hospital self-service bag retrieval machines?" It focused on several hospitals, including the Fourth People's Hospital of Shanghai and the Traditional Chinese Medicine Hospital of Fengxian District, setting up self-service bag retrieval machines in pharmacies that may mislead patients into purchasing insurance, causing dissatisfaction among some citizens. After the publication of the report, the Municipal Health Commission attached great importance and required all medical institutions to immediately carry out self inspection and investigation of relevant self-service terminals. If there are any non-standard situations, they should be rectified immediately. At the same time, relevant hospitals and enterprises involved were also interviewed, requesting immediate rectification.
How is the rectification situation? On July 31st, the reporter returned to the Fourth People's Hospital of Shanghai. On site, several self-service bag retrieval machines from the outpatient and emergency pharmacies have been moved out. Regarding this, staff from the Fourth People's Hospital of Shanghai explained that after the "plastic prohibition order" was issued, pharmacies no longer provide plastic bags to patients, but many citizens still have usage demands. It was only in July last year that the hospital introduced self-service bag picking machines, and at that time, it was explicitly required that advertising companies do not allow any commercial sales or induced consumption behavior. We checked the machine placement in the early stage and did not find any settings to induce the purchase of insurance. However, due to the lack of real-time monitoring of device interface adjustments, we were unable to timely detect the adjustment of the bag retrieval interface by the advertising company, which did result in some negligence. Upon learning that there may be a risk of personal information leakage from the self-service bag retrieval machine, the hospital immediately held a meeting and after comprehensive consideration, ultimately decided to terminate the contract with the relevant advertising company.
Given the genuine demand for bags among the citizens, the Fourth People's Hospital has urgently purchased a batch of biodegradable and environmentally friendly bags as an emergency measure while withdrawing bag retrieval machines. "If there are patients on site who have indeed forgotten to bring their own bags and the drugs they are prepared with have special characteristics such as fragility, we will consider providing protection for these special groups. The hospital calls on citizens to understand and cooperate with the" plastic restriction "work, actively respond to the national call for" low-carbon and environmental protection ", and try to bring their own storage bags when seeking medical treatment.".
As a people's hospital, the voice and warmth of the people are the primary standards for testing the effectiveness of medical services. The hospital stated that the Fourth People's Hospital will face up to the problem, draw analogies, and carefully listen to and discuss the voices of citizens and patients. "Next, we will continue to conduct in-depth research, combine patient needs, and explore scientific, reasonable, and sustainable solutions."