On the contrary, it has attracted home appliance repair "Li Gui", this is the only one! " Shanghai Elderly Trust Official Recommendation, Street Designated Services | Home Appliance Repair | Shanghai
"Just adding refrigerant to the air conditioner and repairing the water leakage problem would cost over 2000 yuan?" Looking at the receipt from the "Pudong New Area Home Appliance Repair Center" in her father's hand, Ms. Wu suddenly felt inappropriate: based on past summer experience, this is not a complicated operation, and there should not be such high fees!
Why did Uncle Wu encounter the "Repair Assassin"? The origin is all on a small flyer, which promotes "There is only one designated home appliance repair center in the street.". In recent days, the weather has been hot, and household appliances such as washing machines and air conditioners are experiencing peak usage. This seemingly official and legitimate maintenance channel has attracted many citizens. At the 12345 Shanghai Citizen Service Hotline, complaints about the high fees charged by such repair centers have also emerged one after another.
Nearly three times higher than the price of after-sales maintenance
At the end of July, when he found this small card in his mailbox, Uncle Wu was worried about the leaking air conditioning at home and the poor cooling effect. "Air conditioning maintenance" and "liquid filling" are advertised on the small flyer in hand. Upon closer inspection, this card comes from the "Pujiang Street Community Maintenance Service Center". Under the head, it clearly states that this is a professional team with ten years of maintenance experience, designated by the street as the only one. Not only is the repair hotline and address clearly displayed on it, but it also emphasizes in bold font that "doorstep fees are waived" - "legitimate and affordable!" With this judgment in mind, Uncle Wu dialed the phone number on the card.
About 30 minutes later, the repairman came to his door and checked the air conditioning at home. He showed Uncle Wu a "Shanghai Home Appliance Refrigeration Equipment Maintenance Quotation". "At that time, the master told me that two horsepower of air conditioning needed to add 30 pressures of Freon, each pressure unit was priced at 60 yuan, a total of 1800 yuan," Uncle Wu recalled. Due to a lack of understanding of liquid filling and maintenance fees, the air conditioner at home has also been in service for many years and has long passed the manufacturer's warranty period. It seems that there is no better choice than to have the repairman in front of you complete the operation. However, what Mr. Wu never expected was that when the final settlement of the cost was made, the maintenance personnel requested to charge "medicine fees", summer on-site labor fees, and so on. "In addition to the miscellaneous maintenance costs, it turned out to be 2800 yuan."
The Shanghai Household Appliance Refrigeration Equipment Maintenance Quotation presented by the maintenance technician.
The money was paid, but Uncle Wu remained restless. After learning about this matter, in order to clarify the charging standards, Ms. Wu, the daughter, directly dialed the after-sales service hotline of "Gree" Electric Appliances. After confirmation by the manufacturer's maintenance technician, in order to achieve the ideal cooling effect, a maximum of 10 pressure Freons need to be added to a two horsepower air conditioner. The fee is charged according to the number of air conditioners, and usually does not exceed 500 yuan per unit, depending on the specific category of liquid medicine. On this basis, plus the maintenance cost of air conditioning water pipe leakage, it will never exceed 1000 yuan. "Under the guise of the street, specifically deceiving the elderly into falling for it!" Ms. Wu was not without anger about this.
Mr. Wu's experience is actually far from an isolated case. In recent days, many elderly citizens have called these "street designated" home appliance repair centers for repair. For these repair companies, the word "official" has truly become a magic weapon to attract business. For example, due to the burnt smell of the air conditioning at home, Aunt Wang, who lives on Radio Road in Baoshan District, called the repair hotline based on the small flyer in her mailbox that reads "community designated repair points". After the staff came to repair the car, they only performed simple operations such as disassembly and assembly, and even charged more than 1000 yuan directly; Meanwhile, Cai Laobo, a resident of Jiangzhen Community in Pudong New Area, was charged a unit price of 80 yuan per unit for air conditioning fluorine addition and maintenance. In addition, dismantling the parts ultimately cost 1200 yuan. In fact, there are also elderly residents who refuse to pay fees because they have discovered the irrationality of the fees. However, according to Tang Laobo, who lives in Hongkou District, "If you don't pay, this group of people will just rely on not leaving. Their behavior is really unreasonable!"
Residents receive some home appliance maintenance flyers that promote discounted prices and legitimate channels.
Has the street really been designated?
During the interview process, elderly residents took out many vouchers for these absurd on-site repair experiences.
Firstly, there are small white background flyers with extremely similar sizes and shapes. Despite coming from different districts, counties, and streets, these small cards all emphasize the official attribute of "street designation". On this basis, service projects are densely listed to increase professional attributes, and they are endowed with convenient attributes through words such as "no doorstep fees" and "50% discount for maintenance for elderly people over 60 years old". In this way, the elderly can be fully captured as the target audience. However, out of trust in the government, most elderly residents have not inquired or confirmed the charging standards with the other party over the phone.
If a small flyer is a "knocking brick", then the receipt issued voluntarily at the end of the service gives this "high priced routine" the ultimate closed loop. For example, Uncle Wu's receipt comes from the "Pudong New Area Home Appliance Maintenance Service Center", while Aunt Wang's receipt has the title "Shanghai Home Appliance Maintenance Policy". The title is formal, the service is complete, and the price is clear, which makes it difficult for elderly residents to notice the tricks behind it.
Receipt from Pudong New Area Home Appliance Maintenance Service Center.
However, upon careful examination of these flyers and receipts, the reporter discovered many suspicious aspects. On the one hand, the community names on the flyers are actually full of errors and omissions, such as referring to "Pujiang Town" as "Pujiang Street", and there are also unclear street names such as "Baoshan Community" and "Hongkou Street". In addition, Mr. Wu lives in Pujiang Town and should belong to the same Minhang District as the home appliance maintenance center. However, the receipt he received was prominently marked as "Pudong New Area Home Appliance Maintenance Service Center", which was even more like a donkey's lips not a horse's mouth. It is worth noting that although the amount is indeed stated on the receipt, the specific charging items are mostly vague. Taking the receipt that Aunt Wang received as an example, it stated "an additional charge of 585 yuan", but there is no explanation as to why it was added.
The repair cost is not clear on this Shanghai home appliance repair policy.
So, what exactly is going on with these home appliance repair centers under the name of the street? Recently, the reporter also inquired with relevant staff from multiple districts, counties, and streets in Shanghai about this matter. According to feedback from relevant staff in Pujiang Town, Minhang District, there is no official designation for the home appliance maintenance center. Not only can this "Pujiang Street Community Maintenance Service Center" not be found within the scope of Pujiang Town, but the staff went to the site according to the address "918 Yongyue Road" and "1269 Lianhang Road" on the flyer, and all of them were empty. "The address is also fake.". Officials from the Baoshan Gucun Town Community Construction Management Office and the Pudong Jiangzhen Community Affairs Service Center also told reporters that they have not heard of the designated home appliance maintenance center in the street.
Repairing household appliances should choose brand after-sales service or call the service hotline
"It definitely doesn't exist to designate a home appliance repair center by the street." Regarding the recent situation where some elderly residents have encountered "home appliance repair assassins," said Ge Sen, Secretary General of the Shanghai Jiaodian Home Appliance Business Industry Association. In fact, with the continuous promotion of policies such as exchanging old appliances for new ones and promoting home appliances to rural areas since 2009, and considering the service life of home appliances, the current home appliance industry is in a stock market dominated by updates and replacements. These informal home appliance repair centers have also smelled opportunities from them: in recent years, these small flyers with the words "street designated" always appear frequently with the peak of home appliance use and maintenance.
According to Ge Sen's observation and analysis, although these types of home appliance repair centers may have certain repair capabilities, the prices charged are often much higher than those of official after-sales companies. "In addition to numerous additional fees, there is no unified charging standard, and consumers often cannot guarantee the quality of maintenance." Ge Sen reminds consumers to keep their eyes open when searching for home appliance repair channels to avoid falling into such "Li Gui" tricks.
So, for consumers who do have a demand for home appliance maintenance, what are the reliable repair channels? Regarding this, Ge Sen suggests that consumers should directly repair their purchased household appliances through the official after-sales service of the brand. They can find the corresponding brand's after-sales service hotline through the user manual of the household appliance. In addition, the Shanghai Municipal Commission of Commerce has also compiled and released the "National Unified Service Telephone List of Major Home Appliance Brands" on June 27, 2023, and released a "List of Recommended Enterprises in the Shanghai Home Appliance Repair Service Industry for 2023". Consumers can check through the Shanghai Municipal Commission of Commerce website or call the "962512" Shanghai Home Appliance Service Hotline. Ge Sen also added that if consumers have already been scammed into paying high repair costs, they can immediately file complaints and seek help through channels such as the Consumer Protection Commission.
The "National Unified Service Telephone List of Major Home Appliance Brands" released by the Municipal Commission of Commerce.
The list of recommended enterprises in the Shanghai home appliance maintenance service industry for 2023 announced by the Municipal Commission of Commerce. Refer to the table above for details https://sww.sh.gov.cn/zxxxgk/20230627/05fe269c9e2242fbaf9813709ce80971.html
"In fact, how to meet the home appliance maintenance needs of citizens and truly achieve peace of mind and peace of mind in maintenance services is also the direction that the Shanghai Jiaodian Home Appliance Business Industry Association has been constantly exploring and striving for. Among them, the community public welfare service activities aimed at" cracking down on counterfeits "in home appliance maintenance are what we do every year during the peak season of home appliance services. According to Ge Sen, on June 27th of this year, the Shanghai Jiaodian Home Appliance Business Industry Association, together with the 962512 Shanghai Home Appliance Service Hotline, the Shanghai Home Appliance Industry Association, and the Shanghai Electronic Product Maintenance Service Industry Association, jointly held the" 2023 Summer Home Appliance Service Peak Brand Home Appliance Maintenance Services in Communities "activity, working with major brand enterprises and comprehensive service enterprises to provide citizens with a better experience." "I hope that through this continuous promotion, consumers can obtain truly transparent prices and guaranteed quality home appliance repair services."
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