"Home delivery" comes first, tracking | Yunda Express: adjust delivery voice notification to consumers | Express | Voice
On June 14th, the Liberation Daily Shangguan News published an article titled "618 is approaching, be careful of this delivery phone number! Are consumers really" voluntarily "giving up delivery to their doorstep?" pointing out that Yunda Express's practice of using "consumers hanging up the delivery notification phone number" as "confirming delivery to a temporary storage point" is inappropriate. After the report was published, Yunda Express stated that after verification, it had requested the technical department to make improvements. In the new phone delivery notice, Yunda will follow the order of "if you need to deliver to your doorstep, please press 1, if you want to place it at the collection point, please press 2, and if you want to place it at the express cabinet, please press 3", listen to consumer requests and deliver according to the schedule.
Yunda officials also stated that if consumers do not receive delivery notification calls or do not make a selection, the system defaults to "door-to-door delivery".
The reporter also noticed that many readers have provided suggestions and opinions on whether express delivery should be delivered to their doorstep through backend messages. Some readers point out that according to different habits, some people prefer "door-to-door delivery", while others prefer "placing at a collection point or express cabinet". Both options are fine, but the choice lies with consumers. Express companies should provide services according to consumer preferences.
From the feedback of readers, the current focus of express delivery not delivering goods to their doorstep is that some express delivery companies and couriers leave their packages at collection points, express cabinets, and even sign for them without consent. This not only causes trouble for consumers to pick up packages, but also increases the risk of lost packages and leads to lost package disputes. In view of this, it is recommended that express delivery companies enhance their service awareness and provide services in a down-to-earth manner according to consumer choices.