After scanning the code, it almost turned into buying insurance: Is there really a loophole in the hospital's self-service bag retrieval machine?, Clearly, it is free to get plastic bags in Shanghai | Alipay | Insurance
Recently, Mr. Zhang left a message to Jiefang Daily Shangguan News to share his experience of picking up plastic bags on the self-service bag dispenser of Shanghai Fourth People's Hospital: open Alipay to scan the code according to the prompt, but the interface that popped up afterwards was very confusing, and it turned into "buying insurance" when he was not careful.
"The first month is free, and then the insurance premium will be automatically deducted. If it's an elderly person, isn't it easy to fall for it?" Mr. Zhang called on hospitals to ensure a good entry point and prevent companies from luring citizens to purchase insurance and other non-standard behaviors.
Free bagging as bait?
On the morning of July 18th, next to the emergency pharmacy of the Fourth People's Hospital of Shanghai, the reporter saw a so-called "self-service bag retrieval machine". On a blue, white and yellow machine, the prompt of "Alipay scanning code, the first free" is particularly obvious, and the screen also shows the whole process of scanning code and taking medicine. The reporter opened Alipay to scan the code according to the prompt, and the page immediately jumped to the bag taking interface. The advertisement of "free bag taking, guarantee of return" covered the whole screen, and the reminder of "free for the first 30 days" was included in the rights and interests that can be enjoyed. At the bottom of the screen, the settings of the two buttons are extremely confusing: compared to the blue button labeled "Abandoning Protection and Directly Collecting Bags" at the bottom, the yellow button pointed to by the finger icon above is more prominent, and together with the words "Free Bag Collection Experience Guarantee", it becomes the visual center of the entire screen. Clicking on it will enter the insurance interface of "Good Medical Insurance · Hospitalization Medical". As Alipay is associated with personal information, the reporter only needs to click on the next step, and finally received an environmental bag. It is worth noting that after successfully entering the password for insurance, the interface will redirect to the continuation of protection services. Subsequent insurance requires an additional monthly payment of 19.92 yuan, with two blue and white buttons. If you don't look carefully, you can easily click the blue button to enable "automatic deduction".
At 10 o'clock in the morning, citizens were queuing up at the outpatient pharmacy of the Fourth People's Hospital to collect their medication.
The bag retrieval machine in the emergency pharmacy of the Fourth People's Hospital.
On the day of the reporter's visit, the two self-service bag retrieval machines in the outpatient pharmacy of this hospital were not put into use. A doctor said that the relevant machines had been out of use for nearly two weeks due to lack of bags. Previously, the usage rate was very high. Many citizens roast about "too many advertisements". As for the insurance inside, she was not clear. Later, the reporter went to Fengxian District Hospital of Traditional Chinese Medicine and found that the insurance type put in the machine with the same appearance had become good medical insurance and outpatient insurance. Within an hour of squatting, the reporter witnessed several citizens' experiences of accidentally purchasing insurance. After a young couple and a middle-aged woman took the medicine, they used Alipay to scan the code and pick up the bag. In a hurry, they chose to click on "Free Collection Experience Guarantee". After purchasing the insurance according to the guidance, they got the free environmental protection bag. The whole process took less than one minute, and the citizens were completely unaware that they had purchased the insurance. There were also three young citizens who chose "Free Collection of Experience Guarantee" after scanning the code with Alipay, found that they could only take the bag with other additional conditions, and turned to leave directly.
On the left is the scanning result of the bag retrieval machine at the Fourth People's Hospital, and on the right is the scanning result of Fengxian Traditional Chinese Medicine Hospital.
On the left is the insurance details of the bag retrieval machine at the Fourth People's Hospital, and on the right is the insurance details of Fengxian Traditional Chinese Medicine Hospital.
In the outpatient department, there is also a volunteer who claims to be arranged by the advertising agency in the hospital for bag retrieval, responsible for guiding citizens to operate the machine for bag retrieval. The reporter was watching, and the staff guided the citizens to scan the code. When the citizens who used Alipay to scan the code and click to enter the insurance page, the staff would say: "It doesn't matter, free insurance, free two months." Under the guidance of such words, a citizen completed the insurance and obtained a free environmental protection bag according to the guidance without carefully reading the content on the page. In fact, upon careful reading of the insurance page, it can be found that Good Medical Insurance Outpatient Insurance uses "free for the first two months" as its selling point to guide insurance coverage. After the insurance expires, a monthly premium of 27 yuan needs to be paid, with a coverage period and payment period of 1 year.
Is it reasonable to carry private goods with you?
The reporter found through investigation that this bag picking machine delivery agency claims to be a technology company. According to its website, the company was founded in 2019 and is committed to providing a new delivery method for environmentally friendly bags in hospital settings through the deployment of self-service bag retrieval devices, allowing users to use environmentally friendly bags at any time and solving hospital management issues. During the investigation by the reporter, it was indeed found that the frequency of using "self-service bag retrieval machines" for scanning codes is very high, with young and elderly people. There are also occasional situations where several citizens surround the machines and compete to retrieve bags.
According to the volunteers of Fengxian District Hospital of Traditional Chinese Medicine, the insurance products launched in the hospital are for outpatient insurance between the ages of 1 and 50. Elderly people over 50 years old will scan Alipay's code and no page will appear to guide the insurance. But at the Fourth People's Hospital of Shanghai, due to different types of insurance, the age of insurance coverage has changed to 28 days to 65 years old. Elderly people can easily mistake bags for free during operation and fall into the predetermined routine of the machine. Many citizens express disgust towards this behavior of "carrying private goods". When the reporter visited, a citizen who accompanied his mother to see a doctor introduced that the interface of the self-service bag retrieval machine was very complex. After a thorough operation, he realized that he needed to buy insurance. "Isn't this a trap?"
Above are the insurance terms of Fengxian Traditional Chinese Medicine Hospital, and below are the insurance terms of the bag picking machine at the Fourth People's Hospital.
The reporter noticed that in addition to the recommended Alipay code scanning method, WeChat code scanning can also successfully pick up the bag, but first pay attention to the official account.
It is undeniable that in places with high foot traffic and a high demand for shopping bags in hospitals, setting up "self-service bag retrieval machines" is a good thing that is both environmentally friendly and convenient for patients. However, the promotion method adopted by equipment placement agencies to provide convenient services is truly surprising. We hereby remind the general public to be vigilant when encountering similar machines in hospitals or other places, carefully read and distinguish the relevant content, and remember not to be "insured" for the sake of speed or convenience. If you find that you are "insured", you can directly find volunteers on the spot to ask for surrender, or you can call the insurance company's phone or follow the "Alipay - My - Ant Insurance - My - Select Insurance - More - Cancel Insurance" operation on the "Ant Insurance" page of Alipay.
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