The Secretary of the Municipal Party Committee emphasized that everyone is the image of Mount Lu. The scenic area of Mount Lu has a situation of merchants splashing water on the steps to attract visitors. The steps | scenic area | merchants | services | tourism | Mount Lu | tourists
On July 15th, there was a dispute between a merchant staff member and a tourist at the Sandaiquan Scenic Area in Lushan. During the dispute, the merchant poured water onto the steps in one direction to drive away the tourists.
According to the official WeChat official account of Lushan Culture and Tourism Holding Group, it was reported on the evening of the 15th that the incident occurred on the path from the business area of a stack of tea rooms in the Sandi Spring Scenic Area to the warehouse area of operators. On the day of the incident, the merchant was replenishing the warehouse goods, and the picking master was traveling back and forth on the steps of the incident. In order to avoid collisions and injuries between goods, carrying poles, etc. and tourists, the merchant communicated with tourists sitting on the steps, requesting avoidance. However, due to disagreements between the two parties, a dispute arose, and both parties were emotionally agitated. The merchant poured water on the steps while the tourist spilled bottled water in their hands.
The notice pointed out that due to the lack of patience and meticulous communication and explanation with tourists by the staff of the merchant involved, as well as a lack of service awareness, after research and decision by Lushan Culture and Tourism Holdings Group, the merchant was immediately criticized and educated, and required to publicly apologize. At the same time, a service quality deposit of 5000 yuan was deducted. If similar situations occur again, the operating lease contract will be terminated according to the contract agreement. At the same time, Lushan Cultural and Tourism Holding Group also apologizes to the tourists involved and welcomes the majority of tourists to strengthen supervision of the scenic area's tourism services. We will strengthen management, improve services, and provide a safer and more comfortable travel experience for tourists.
On July 15-16, the Secretary of the Party Committee and Mayor of Lushan City in Jiangxi Province led teams to the front line of Lushan Scenic Area to carry out volunteer services, emphasizing the concept of "everyone is the image of Lushan, and everything is the image of Lushan".
According to the news of "Lushan Release in China" on the WeChat official account of Jiangxi Lushan City Financial Media Center, Shao Jiusi, member of the Standing Committee of Jiujiang Municipal Party Committee, secretary of the Party Committee of Lushan Administration Bureau and secretary of Lushan Municipal Party Committee, Wang Bin, director of Lushan Administration Bureau and mayor of Lushan City, led the team to the front line to carry out volunteer services respectively from July 15 to 16.
During the event, everyone wore volunteer vests and went deep into the front line of the scenic area to carry out volunteer service activities. Shao Jiusi emphasized that volunteer service work is a display of the image of Mount Lu, and should adhere to the concept of "integrating the mountain and the mountain", "everyone is the image of Mount Lu, and everything is the image of Mount Lu", and "every question and smile affects the tourist experience". According to the service requirements of "everyone is a waiter, propagandist, inspector, safety officer, cleaner, and ambulance", the focus is on improving the level of tourism service. On the one hand, we should do a good job in providing tourism consultation and explanation services for tourists visiting the mountain; On the other hand, we will carry out inspections on the work style and tourism service quality of frontline units, sightseeing bus companies, tour guides, and merchants in scenic areas, promote the improvement of service quality in scenic areas, and effectively provide high-quality services for tourists visiting the mountains and showcase the beautiful image of Mount Lu.
Wang Bin requested that the standard for 5A level tourist attractions be strictly followed, and the level of supporting services such as tour guide service desks, medical rooms, guard rooms, and tourist toilets in scenic spots, cableways, and other places should be improved. High standard signage and guidance systems should be created to make the travel experience easy, convenient, and efficient for tourists, truly enjoying beautiful scenery, high-quality services, and a pleasant mood.
It is reported that the first-line tourism volunteer service activity will continue until August 31st, and members of the four teams in Lushan City will arrange a leader to lead a team to participate in volunteer service every day, with about 120 people. The service content mainly includes the safety situation of Lushan tourism, the rectification of the tourism market, environmental governance, comprehensive social security management, and social stability work. Widely understand the social situation and public opinion, listen to the opinions of various units and tourists, and promptly handle and handle various unexpected events.
