The Governor of Yunnan Province speaks out to rectify the chaos in the tourism market. Tourism | Market | Governor

Release time:Apr 14, 2024 10:18 AM

Carry out the 100 day action plan to rectify the order of the tourism market

Resolutely rectify market chaos such as unreasonable low prices and forced shopping

Fundamentally standardize the operation and management of travel agencies and the practice of tour guides

Winning industry recognition and tourist reputation through excellent service

……

For a period of time, there have been some "black sheep" disrupting the Yunnan tourism market. Yesterday, Wang Yubo, the Governor of Yunnan Province, spoke out and put forward 8 requirements to protect Yunnan's golden tourism signboard.

The governor made 8 demands

According to a report by Yunnan Daily on July 26th, on July 25th, Wang Yubo, Deputy Secretary of the Yunnan Provincial Party Committee and Governor, emphasized at a conference on the rectification of the tourism market order and the improvement of service quality in the province that it is necessary to standardize management, optimize services, form a joint force, and fully protect the golden signboard of Yunnan tourism.

Wang Yubo emphasized that the tourism market in our province is currently in a strong recovery period, and more emphasis should be placed on quality, brand, and image. Various regions and departments

The Governor of Yunnan Province speaks out to rectify the chaos in the tourism market. Tourism | Market | Governor

We need to deepen the 100 day action plan to rectify the order of the tourism market, adhere to a problem oriented approach, enhance problem-solving thinking, dig deep into the root causes and crux, and come up with useful and effective countermeasures and fundamental solutions.

We must adhere to the separation of tourism and shopping, strengthen the supervision and inspection of tourism market prices through information technology and other means, and resolutely rectify market chaos such as unreasonable low prices and forced shopping.

We must adhere to strict law enforcement, highlight key issues, hot areas, and key areas, strengthen daily inspections, strictly handle cases in accordance with the law, and effectively maintain good market order.

We must adhere to a comprehensive approach of addressing both the root cause and the root cause, strictly investigating illegal and irregular behaviors, and comprehensively deepening reforms to fundamentally regulate the operation and management of travel agencies and the practice of tour guides.

We must adhere to safety first, strengthen the management of facilities and equipment, prevent natural disasters, and build a tourism safety prevention network.

We must adhere to the principle of putting service first, strengthen the customer-centered orientation, carry out special actions to create and improve tourism services, and win industry recognition and tourist reputation with good service.

We must adhere to taking the initiative to speak out, carry out comprehensive and systematic publicity and promotion, respond to social concerns in a timely manner, actively spread positive energy, and create a good atmosphere for the development of tourism in Yunnan.

We must adhere to joint efforts to strengthen the responsibilities of department heads, local management, and enterprise entities, and promote the normalization, long-term effectiveness, and institutionalization of market order rectification and service quality improvement.

There are always some "black sheep"

For a period of time, the tourism market in Yunnan has been plagued by chaos, with some "black sheep" causing trouble. The Yunnan authorities have also responded and reported accordingly. The following excerpts are:

On the evening of June 6, the official microblog of Kunming Municipal Bureau of Culture and Tourism released the "Report on the progress of the investigation on the video of" a tour guide in Yunnan insinuating that tourists do not consume "released on the Tiktok platform, saying that the report was true and that the tour guide certificate of the involved tour guide was to be revoked. For details: ☟☟☟☟☟☟

On July 12, the Culture and Tourism Bureau of Xishuangbanna Dai Autonomous Prefecture of Yunnan Province announced on its official official account, "Xishuangbanna is in charge of tourism, and will not participate in self payment and shopping, and the tour guides will turn their faces, and language violence". It pointed out that the Bureau is carrying out investigation, verification and disposal work, and once verified, it will seriously deal with it according to laws and regulations. For details: ☟☟☟☟☟☟

On July 16th, the Cultural and Tourism Bureau of Dali Prefecture, Yunnan Province, issued a situation report on the incident of "Yunnan tour guides promoting drug trafficking to tourists": the Kunming tour guide involved in making inappropriate remarks while explaining during the trip, and plans to impose administrative penalties on the tour guide by revoking his tour guide certificate. For details: ☟☟☟☟☟☟

On July 22nd, the Kunming Municipal Bureau of Culture and Tourism announced that "tour guides are allowed to disembark tourists without buying anything": the issues reported by netizens are true, and the tour guide has been investigated and plans to revoke his tour guide certificate. For details: ☟☟☟☟☟☟

Yunnan is undergoing rectification

To safeguard the golden signboard of Yunnan tourism, Yunnan Province has always maintained a high-pressure situation in the tourism market rectification, standardized the order of the tourism market, and continuously optimized the consumption environment of the tourism market.

At the beginning of this year, Yunnan Province launched 16 measures to strengthen the rectification of the tourism market order, consolidating the achievements of the province's tourism market order rectification from market supervision, violation investigation, industry integrity, and other aspects.

Recently, the Yunnan Provincial Department of Culture and Tourism issued a notice, deciding to include the top 15 travel agencies with the highest complaint volume in the province in June 2023 in the key regulatory list.

The 15 travel agencies under key supervision are:

Yunnan Meiyou International Travel Agency Co., Ltd

Yunnan Huashang International Travel Agency Co., Ltd

Yunnan Gentle Time International Travel Agency Co., Ltd

Yunnan Huanxing Travel Agency Co., Ltd

Yunnan Chaoyou International Travel Agency Co., Ltd

Yunnan Guolong International Travel Agency Co., Ltd

Kunming Pucheng International Travel Agency Co., Ltd

Kunming Hanlou International Travel Agency Co., Ltd

Renyou You You International Travel Agency Co., Ltd

Yunnan Xieyou International Travel Agency Co., Ltd

Yunnan Guozhong International Travel Agency Co., Ltd

Kunming Xutong Travel Agency Co., Ltd

Kunming Branch of China Youth Travel Service International Travel Agency Co., Ltd

Yunnan Modern International Travel Agency Co., Ltd

Yunnan Daohua International Travel Agency Co., Ltd

The notice requires that cultural and tourism departments in various regions must conduct interviews with travel agencies listed on the key supervision list and conduct key supervision on the "black list" that is included in the state's red and black list. At the same time, relevant information should be submitted in writing to the Comprehensive Law Enforcement Supervision Bureau of the Yunnan Provincial Department of Culture and Tourism.

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