The "Fengqiao Experience" in the mediation of the revitalization of the land of Qilu | Center | Experience

Modernization of social governance is an important aspect of Chinese path to modernization, and grass-roots harmony and stability is the basis of social harmony and stability. On the new journey, to promote Chinese path to modernization and achieve stability, we must correctly handle contradictions among the people and ensure national security and social stability.

Recently, reporters from the People's Forum Network followed the interview team of the "Fengqiao Experience" theme promotion activity in the new era to Qingyun County, Dezhou City, Shandong Province, to experience the effectiveness of conflict and dispute mediation for the people on site.

"Fan Buzhe": Make every effort to be a "worry relieving person" for the people

In Xuyuanzi Township, Qingyun County, Fan Shuming, who used to be a high school teacher, has always had a dream of legal work. Through self-study, he successively obtained a diploma in legal affairs and a practicing certificate for grassroots legal service workers. After retirement, he officially became a full-time people's mediator of the Xuyuanzi Township People's Mediation Committee.

It is understood that the "Fan Buzhe" Conflict Mediation Studio was established in 2022, actively adhering to the mediation policy of "controlling emotions, being tough with both hands, and leaving room for room". It flexibly adopts a combination of "legal reasoning and emotion" to carry out mediation work, creating an atmosphere of handling affairs in accordance with the law, seeking legal solutions in case of problems, using legal methods to solve problems, and relying on legal means to resolve conflicts. It has become a typical example of the "one-stop" conflict and dispute mediation brand in Qingyun County.

The consensus among the people of Xuyuanzi Township is that "if there are contradictions, find Lao Fan". In their hearts, as long as Lao Fan comes, things can definitely be explained.

The one-stop resolution of conflicts and disputes cannot be achieved without people like Lao Fan who are "worry solvers". Under the influence of Lao Fan, with the support of over a thousand civilian mediation forces such as retired teachers and grid workers, grassroots characteristic mediation studios such as Walking Street Lao Zhang Mediation Room and Protecting Rights Baolian Studio have been established in the local area, comprehensively building a "buffer zone" for social conflict and dispute mediation, and building the "first line of defense" for social stability from the source.

"When solving a contradiction for the people, the parties involved are happy, and the mediator is also very happy." Fan Shuming told People's Forum Network reporters with satisfaction, "Through these years of mediation experience, I deeply understand the importance of mediation work. In the future, I hope to expand the scale and channels of mediation, improve the level and depth of mediation, and strive to promote it throughout the county, integrating the new era of 'Fengqiao experience' into my blood."

"Fan Buzhe" Conflict Mediation Studio People's Forum Online Song by Tong Yu

"Enterprise Direct Bus": Playing a Good Combination Fist to Assist Enterprises in Relieving Difficulties

Helping enterprises overcome difficulties is of utmost importance in optimizing the business environment. In March of this year, Qingyun County Economic Development Zone aimed to improve the quality of service for enterprises, mediate conflicts and disputes related to enterprises, and create a good business environment. Relying on the Party and Mass Service Center, it established a "one-stop" conflict and dispute mediation center, focusing on building the "Enterprise Direct Bus" conflict mediation brand, and introducing a commercial mediation center to help optimize the business environment in the entire county and further improve it.

Entering the central hall, the service window provides clear guidance at a glance. The "one-stop" indiscriminate acceptance window of the Conflict and Dispute Mediation Center, in conjunction with the "full agency service center" window, receives fixed business personnel and adopts a hierarchical processing process of "asking, recording, transferring, supervising, and closing" to carry out business work, forming a "hierarchical drainage" enterprise mediation model, orderly promoting the efficient development of conflict mediation work, and actively helping enterprises solve difficulties.

It is reported that the Conflict and Dispute Mediation Center integrates the resources of the Grid Office and the Petition Office, integrating the work of grid personnel, citizen hotline appeals, and handling petition matters into the "one game" of conflict and dispute mediation work; Integrate the resources of the Judicial Bureau, courts, and law societies of the Economic Development Zone, jointly visit functional departments such as the waiting area, integrate the county commercial mediation center into it, carry out integrated office work, jointly carry out daily business handling, and undertake key enterprise related mediation work such as senior and special level.

The People's Forum Network reporter learned that since the beginning of this year, the "one-stop" conflict and dispute mediation center in Qingyun County Economic Development Zone has handled 106 enterprise related service matters, resolved 27 enterprise related conflicts and disputes, with a resolution rate of over 99%, ensuring precise assistance to enterprises and warming them up, and continuously optimizing the business environment.

Photo by Qu Tongyu from the "Enterprise Direct Train" Brand People's Forum Network of the "One Stop" Conflict Dispute Mediation Center in Qingyun Economic Development Zone, Shandong Province

"Let Three Feet": Resolving Contradictions and Heading towards the "End Station"

Shouzheng is the unchanging background of the "Fengqiao Experience" in the new era, and innovation is the distinctive feature of the "Fengqiao Experience" in the new era. In recent years, Qingyun County has been focusing on building a one-stop brand for resolving conflicts and disputes by combining the local reality with the story of "a thousand miles of family letters are only a wall, and it's okay to let them run three feet".

Entering the "one-stop" Conflict and Dispute Mediation Center in Qingyun County, there are 7 types of service windows clearly divided, including comprehensive consultation, petition appeals, legal aid, litigation services, domain disputes, livelihood services, and business environment. There are 10 functional mediation rooms available, including the appeal handling room, specialized mediation committee studio, and psychological counseling room.

Photo by Qu Tongyu from the "Let Three Feet" Brand People's Forum of Qingyun County's "One Stop" Conflict Dispute Mediation Center

It is understood that the "one-stop" conflict and dispute mediation center forms the "strongest brain" for resolving conflicts and disputes by gathering social forces such as mediators, lawyers, and "two representatives and one committee member". Conflict resolution has changed from "petition charging" to "collective efforts", promoting the "one-stop acceptance, package mediation, and full chain resolution" of public demands, highlighting the "one-stop" conflict mediation concept of "small incision, large mediation, and long-term management", and maximizing the resolution of conflicts and disputes at the grassroots level and in the embryonic stage.

Liu Yanpeng, Director of Qingyun County Comprehensive Governance Center, told the People's Forum Network that the Conflict and Dispute Mediation Center has not only become the starting point of conflict mediation, but also the endpoint of most conflicts and disputes. As of now, the "one-stop" dispute resolution centers at all levels in Qingyun County have accepted 680 cases of disputes and resolved 677 cases, with a resolution rate of over 99.2%, effectively assisting grassroots governance.

If the grassroots level is strong, the country will be strong, and if the grassroots level is safe, the world will be safe. The "one-stop" diversified resolution system for conflicts and disputes in Qingyun County is gradually becoming the main window, platform, and channel for the public to reflect their demands and resolve disputes. We believe that the "Fengqiao experience" of the new era will surely "flourish" in Qingyun's grassroots governance practice.