Pudong, a company, has launched a self-developed big language model to help technology empower finance
With the gradual maturity of artificial intelligence technologies such as natural language processing, machine learning, deep learning, and computer vision, artificial intelligence technology has been widely applied in various industries.
Shanghai Bingjian Information Technology Co., Ltd., located in Pudong, China, is a national level specialized and innovative small giant enterprise established in 2015. It is a high-tech company that provides enterprise level services with general artificial intelligence technology. In August of this year, Bingjian Technology officially launched its independently developed big language model, Benli Daosheng, to customers in Southeast Asia. At present, local platform based customers such as e-commerce, logistics, and insurance have applied Benli Daosheng's technology to intelligent customer service business.
Intelligent interaction,
Realize comprehensive personalized customer service and marketing
For e-commerce platforms, there is a need for a large number of customer service representatives to answer various questions. The self-developed model can partially replace non sensitive content in customer service work, including pre-sales/in sales/after-sales consultation replies, order inquiry replies, logistics inquiries, return and exchange processing, complaint handling, work order label labeling, customer service work content review and analysis, etc. While alleviating the shortage and pressure of manual customer service, it provides real-time response and 24 * 7 support, allowing customers to receive personalized help and support at any time without any waiting in line.
![Pudong, a company, has launched a self-developed big language model to help technology empower finance](https://a5qu.com/upload/images/efa1915ed0b7f4e15fbe5ac63d8327d6.jpg)
Integrated customer inquiry solution,
Promoting intelligent collaboration of international logistics services
In the intelligent inquiry system of international logistics service providers, for non-standard inquiry content of new customers, such as destination port, date, cargo size, etc., this Lidaosheng model can help the company automatically retrieve backend data, plan the optimal route, generate standard quotations, and automatically send them to inquiry users based on customer level and type; For existing customers, the Benli Daosheng model can generate labels and customized response methods based on historical inquiry data and dialogue content, which will be reviewed by sales personnel and sent out to improve the inquiry conversion rate; Based on macro inquiry data, our Daosheng model can also statistically analyze route heat and required capacity, and predict the optimal route ratio.
Data analysis and continuous improvement,
Evaluate and optimize the work quality of customer service personnel
![Pudong, a company, has launched a self-developed big language model to help technology empower finance](https://a5qu.com/upload/images/efa1915ed0b7f4e15fbe5ac63d8327d6.jpg)
For an international insurance brokerage company, based on the Benli Daosheng model provided by Bingjian Technology, the work performance of its customer service personnel is rated, and the links where customer service personnel spend more time communicating with customers over the phone are identified to help the company establish an evaluation system for customer service personnel's work performance and optimize their workflow.
Thus, helping sales personnel answer standardized/procedural questions allows them more time and energy to solve high-value/complex problems; Secondly, reduce customer waiting time and generate customized reports for each customer to assist in improving conversion rates; Again, predict/optimize routes and container allocation to improve work efficiency; Finally, generate customized work summaries and suggestions for each sales and customer service representative to improve work efficiency and recognition.
Gu Lingyun, CEO of Bingjian Technology, said, "Pudong has both financial and technological elements, integrating financial technology and attracting many financial and technological talents to settle here. This is a major advantage of Pudong; and the entire environment has strong foresight and professional knowledge reserves for the financial industry. Whether it is a company or a country, the final core competitiveness will be reflected in the word 'technology'. For the development of Bingjian Technology, Gu Lingyun has always hoped to truly deepen technology to the 'bone marrow'.". Empowering finance through technology and assessing the risks of small and micro enterprises and individuals to solve financial difficulties.
Text: Lin Xiaojun