"Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee
Coca Cola comes with a packaging fee
Milk tea ingredients are packaged and charged packaging fees
Barbecue skewers are charged packaging fees for each strand
Checking the taste of the food also incurs packaging fees
……
When you order takeout
Have you ever cared about the packaging fee for takeout?
Recently, many neighbors have expressed that
I encountered a "packaging assassin" while ordering takeout
Journalist investigation found that
Under the superimposed effect of "charging packaging fees per piece"
Seemingly inconspicuous unit price of takeout packaging
Accumulated, it can even be
Accounting for half of the cost of ordering a takeout meal
"Packaging fee assassin"
Spicy and fragrant pot selection of flavors also incurs additional packaging fees
!["Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee](https://a5qu.com/upload/images/5bca3c9a6b56903bfd4721bd14255c23.jpg)
I charged 4 yuan for the packaging fee of 13 yuan milk tea
·Case One·
July 25th this year
Wang, a student studying in Beijing
I placed an order on the delivery platform
A spicy hot pot takeout with an original total price of 56.78 yuan
After using the coupon, the total price decreased to 19.88 yuan
But Wang accidentally discovered it in the receipt
This takeout not only charges a taste fee, but also
And at the same time, she also charged the hidden packaging fee in her taste fee
"I was charged 4.99 yuan for a spicy and fragrant pot base, but I didn't expect to have to pay an additional 2.99 yuan for packaging when choosing a flavor."
Wang said that
What I care about is not the additional expenses of 2.99 yuan
But rather the opacity behind consumption
After the incident
Wang actively contacted the food delivery platform hoping to negotiate a refund
!["Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee](https://a5qu.com/upload/images/7afb2fca9b4ad96e347b30001e4dc0c8.jpg)
But the platform side
"No right to interfere with merchants' collection of takeout packaging fees" as a reason
Rejected Wang's demands
·Case 2·
According to the Worker's Daily report
On March 29th, Ms. Zhang, a consumer in Shenyang, Liaoning, reported
She used the food delivery platform that day
I bought a cup of milk tea at the head store of a popular milk tea shop
Discovered that the packaging fee was charged by the merchant
A portion of milk tea priced at 13 or 14 yuan
The packaging fee is actually 4 yuan
And after it was delivered, the cup of milk tea outside
There's only one plastic bag
Regarding Ms. Zhang's suggestion
The issue of not charging so much packaging fee
The staff of the milk tea shop explained that
!["Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee](https://a5qu.com/upload/images/00d595f3587833ad07d80ab3430dd4f4.jpg)
We have 5 yuan store discount coupons
The platform also needs to extract a portion of the commission
If you don't charge the packaging fee, you'll lose money
·Case Three·
Is there a similar situation in Guangzhou?
Journalist investigation found that
There are also "packaging assassins" appearing in Guangzhou
A citizen told reporters
Some takeout orders snacks on top of the main course
An additional 1-2 yuan packaging fee for each snack ordered
It's a waste
Actually, you can put snacks directly in the main course
The reporter browsed two food delivery platforms and saw that
The packaging fee is mostly 1 yuan
The reporter placed an order for takeout at a fast food restaurant and found that:
Packing fee of staple food Steamed dumplings 1 yuan
!["Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee](https://a5qu.com/upload/images/b4e587d8807ca0ec9561bce226b611a5.jpg)
Marinated egg packaging fee of 1 yuan
Even the bottled small cola was charged a packaging fee of 1 yuan
When it was delivered
Steamed dumplings are packed in boxes
Braised eggs are packed in thin film bags
Cola has no packaging at all
Subsequently, the reporter consulted with the platform
The delivery platform replied that
The packaging fee for takeout is charged by the merchant
Pricing is also set by the merchant themselves
And the platform also stated that
Bottled cola, these pre packaged foods
The platform does not allow merchants to set packaging fees
For this reason, the reporter consulted the merchants
The merchant claimed that when the relevant products were launched
"It's all done with the help of platform staff."
!["Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee](https://a5qu.com/upload/images/44603349f8b4fec97b463c9317e478fe.jpg)
The platform and merchants each have their own opinions
Why do some merchants display bottled cola on their pages
Can packaging fees be set and approved?
Unreasonable packaging fees for consumer feedback
The platform stated that it will actively follow up
Like the one the reporter just placed
The platform says it's possible to refund 2 yuan for the packaging fee
In the afternoon of that day
The reporter opened the merchant page again and found that
Bottled cola shows "sold out" and cannot be purchased
There are many complaints about takeout packaging fees
Journalists on "Black Cat Complaints"
Using packaging fees from two major food delivery platforms as keywords
Search and see ↓
There are 79 complaint information related to "Meituan packaging fees"
137 complaints related to "Ele.me packaging fee"
!["Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee](https://a5qu.com/upload/images/e3bc9d6f9f5054b70c853b01ea2cdbe9.jpg)
Screenshot of consumer complaints about takeout packaging fees in black cat complaints
Coffee shops do not charge packaging fees
Why do online orders need to be charged?
Compared to food, additional packaging box costs need to be borne
What makes more consumers dissatisfied is
Beverages such as milk tea, coffee, etc
When ordering online
Additional packaging fees ranging from 1 to 2 yuan will also be charged
"Customers who eat offline at the store and want to pack and take it away need to pay for the packaging box, which is understandable. However, ordering a cup of coffee, the same paper cup, straw, and packaging bag, and taking it away from the store is not charged. How can online ordering be charged?"
Consumer Ms. Feng believes that
The merchant's operation in this way is unfair
Calculated based on a daily packaging fee of 3 yuan
The additional packaging fee she paid for a month
Basically above 50 yuan
This is it
The reporter also saw during the online beverage ordering process that
!["Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee](https://a5qu.com/upload/images/3a0ce5d15bd6e68f146bd793761895f8.jpg)
Almost all beverages require each serving
Charge packaging fees ranging from 1 to 2 yuan
If additional ingredients are needed
Additional packaging fees need to be paid
The reporter found that
Most beverages are ordered with "small ingredients"
All default packaging
Only some brands
Can provide consumers with
Autonomous selection of small material packaging or not
If you choose not to split the packaging, there is no need to pay the packaging fee again
Many milk tea shops are unable to independently choose whether to package small ingredients or not
Collecting unreasonable packaging fees
Suspected of disguised forced consumption
Consumer Protection Commission speaks out
Lawyer Zhang Laiqiang told that according to the Consumer Rights Protection Law, consumers have the right to fair transactions, which includes quality assurance, reasonable prices, and accurate measurement. The act of charging unreasonable packaging fees for takeout is already suspected of disguised forced consumption in law.
!["Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee](https://a5qu.com/upload/images/61e39c2cc719b3308e96e7b619b5f388.jpg)
June this year
Shanghai Consumer Rights Protection Committee
It has been publicly announced
"Special research results on takeaway packaging fees"
The result shows:
The lack of specific charging rules for takeout packaging has caused three pain points - expensive takeout packaging fees, merchants charging packaging fees per piece, and merchants charging packaging fees at different prices on different platforms.
The Shanghai Consumer Protection Commission analyzed and pointed out that
The reasons for the above three pain points are
Currently, there are only charging reasons for takeout packaging
No detailed rules for charging
The Shanghai Consumer Protection Commission calls for the development of more detailed rules for the collection of takeaway packaging, whether through legislation or platform guidance, to standardize key content such as the name, material, specifications, unit price, packaging methods for different categories of food, and packaging fee collection rules.