"Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee

Release time:Apr 14, 2024 20:17 PM

Coca Cola comes with a packaging fee

Milk tea ingredients are packaged and charged packaging fees

Barbecue skewers are charged packaging fees for each strand

Checking the taste of the food also incurs packaging fees

……

When you order takeout

Have you ever cared about the packaging fee for takeout?

Recently, many neighbors have expressed that

I encountered a "packaging assassin" while ordering takeout

Journalist investigation found that

Under the superimposed effect of "charging packaging fees per piece"

Seemingly inconspicuous unit price of takeout packaging

Accumulated, it can even be

Accounting for half of the cost of ordering a takeout meal

"Packaging fee assassin"

Spicy and fragrant pot selection of flavors also incurs additional packaging fees


"Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee

I charged 4 yuan for the packaging fee of 13 yuan milk tea

·Case One·

July 25th this year

Wang, a student studying in Beijing

I placed an order on the delivery platform

A spicy hot pot takeout with an original total price of 56.78 yuan

After using the coupon, the total price decreased to 19.88 yuan

But Wang accidentally discovered it in the receipt

This takeout not only charges a taste fee, but also

And at the same time, she also charged the hidden packaging fee in her taste fee

"I was charged 4.99 yuan for a spicy and fragrant pot base, but I didn't expect to have to pay an additional 2.99 yuan for packaging when choosing a flavor."

Wang said that

What I care about is not the additional expenses of 2.99 yuan

But rather the opacity behind consumption

After the incident

Wang actively contacted the food delivery platform hoping to negotiate a refund


"Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee

But the platform side

"No right to interfere with merchants' collection of takeout packaging fees" as a reason

Rejected Wang's demands

·Case 2·

According to the Worker's Daily report

On March 29th, Ms. Zhang, a consumer in Shenyang, Liaoning, reported

She used the food delivery platform that day

I bought a cup of milk tea at the head store of a popular milk tea shop

Discovered that the packaging fee was charged by the merchant

A portion of milk tea priced at 13 or 14 yuan

The packaging fee is actually 4 yuan

And after it was delivered, the cup of milk tea outside

There's only one plastic bag

Regarding Ms. Zhang's suggestion

The issue of not charging so much packaging fee

The staff of the milk tea shop explained that


"Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee

We have 5 yuan store discount coupons

The platform also needs to extract a portion of the commission

If you don't charge the packaging fee, you'll lose money

·Case Three·

Is there a similar situation in Guangzhou?

Journalist investigation found that

There are also "packaging assassins" appearing in Guangzhou

A citizen told reporters

Some takeout orders snacks on top of the main course

An additional 1-2 yuan packaging fee for each snack ordered

It's a waste

Actually, you can put snacks directly in the main course

The reporter browsed two food delivery platforms and saw that

The packaging fee is mostly 1 yuan

The reporter placed an order for takeout at a fast food restaurant and found that:

Packing fee of staple food Steamed dumplings 1 yuan


"Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee

Marinated egg packaging fee of 1 yuan

Even the bottled small cola was charged a packaging fee of 1 yuan

When it was delivered

Steamed dumplings are packed in boxes

Braised eggs are packed in thin film bags

Cola has no packaging at all

Subsequently, the reporter consulted with the platform

The delivery platform replied that

The packaging fee for takeout is charged by the merchant

Pricing is also set by the merchant themselves

And the platform also stated that

Bottled cola, these pre packaged foods

The platform does not allow merchants to set packaging fees

For this reason, the reporter consulted the merchants

The merchant claimed that when the relevant products were launched

"It's all done with the help of platform staff."


"Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee

The platform and merchants each have their own opinions

Why do some merchants display bottled cola on their pages

Can packaging fees be set and approved?

Unreasonable packaging fees for consumer feedback

The platform stated that it will actively follow up

Like the one the reporter just placed

The platform says it's possible to refund 2 yuan for the packaging fee

In the afternoon of that day

The reporter opened the merchant page again and found that

Bottled cola shows "sold out" and cannot be purchased

There are many complaints about takeout packaging fees

Journalists on "Black Cat Complaints"

Using packaging fees from two major food delivery platforms as keywords

Search and see ↓

There are 79 complaint information related to "Meituan packaging fees"

137 complaints related to "Ele.me packaging fee"


"Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee

Screenshot of consumer complaints about takeout packaging fees in black cat complaints

Coffee shops do not charge packaging fees

Why do online orders need to be charged?

Compared to food, additional packaging box costs need to be borne

What makes more consumers dissatisfied is

Beverages such as milk tea, coffee, etc

When ordering online

Additional packaging fees ranging from 1 to 2 yuan will also be charged

"Customers who eat offline at the store and want to pack and take it away need to pay for the packaging box, which is understandable. However, ordering a cup of coffee, the same paper cup, straw, and packaging bag, and taking it away from the store is not charged. How can online ordering be charged?"

Consumer Ms. Feng believes that

The merchant's operation in this way is unfair

Calculated based on a daily packaging fee of 3 yuan

The additional packaging fee she paid for a month

Basically above 50 yuan

This is it

The reporter also saw during the online beverage ordering process that


"Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee

Almost all beverages require each serving

Charge packaging fees ranging from 1 to 2 yuan

If additional ingredients are needed

Additional packaging fees need to be paid

The reporter found that

Most beverages are ordered with "small ingredients"

All default packaging

Only some brands

Can provide consumers with

Autonomous selection of small material packaging or not

If you choose not to split the packaging, there is no need to pay the packaging fee again

Many milk tea shops are unable to independently choose whether to package small ingredients or not

Collecting unreasonable packaging fees

Suspected of disguised forced consumption

Consumer Protection Commission speaks out

Lawyer Zhang Laiqiang told that according to the Consumer Rights Protection Law, consumers have the right to fair transactions, which includes quality assurance, reasonable prices, and accurate measurement. The act of charging unreasonable packaging fees for takeout is already suspected of disguised forced consumption in law.


"Packaging fee assassin" reappears? The packaging fee for 13 yuan milk tea was charged 4 yuan! Packaging | Taste | Packaging fee

June this year

Shanghai Consumer Rights Protection Committee

It has been publicly announced

"Special research results on takeaway packaging fees"

The result shows:

The lack of specific charging rules for takeout packaging has caused three pain points - expensive takeout packaging fees, merchants charging packaging fees per piece, and merchants charging packaging fees at different prices on different platforms.

The Shanghai Consumer Protection Commission analyzed and pointed out that

The reasons for the above three pain points are

Currently, there are only charging reasons for takeout packaging

No detailed rules for charging

The Shanghai Consumer Protection Commission calls for the development of more detailed rules for the collection of takeaway packaging, whether through legislation or platform guidance, to standardize key content such as the name, material, specifications, unit price, packaging methods for different categories of food, and packaging fee collection rules.

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