Baiyun Airport responded that two passengers used the same boarding pass for check-in paper | seat | passenger
On June 12th, a netizen posted and @ China Southern Airlines and Baiyun Airport, claiming that while checking in, he found his seat occupied by someone else, who was holding his paper boarding pass and stamping it through security checks. Netizens emphasize that their identity documents have not been lost and cannot understand why such a security vulnerability occurred.
On the evening of the 12th, the upstream news reporter contacted Mr. Tan, a netizen who posted. Mr. Tan stated that he was on CZ3539 flight from Guangzhou to Shanghai and checked in using an electronic boarding pass. After boarding the plane, it was found that the passenger sitting in his seat was holding a paper boarding pass with his name, seat number, and other information printed on it, and stamped with a seal for passing through the security check at Baiyun Airport.
Mr. Tan's information and seat number are printed on the paper boarding pass. Image source/provided by respondents
Mr. Tan said that the post attracted attention and he received an apology phone call from China Southern Airlines. China Southern Airlines stated that due to the similarity between the pinyin of another passenger's name and Mr. Tan's name, with six overlapping letters, the counter staff mistakenly printed Mr. Tan's boarding pass to another passenger while printing it, and the counter staff was a new employee who also punished her.
Mr. Tan stated that the problem with typing the wrong boarding pass is an error in inputting the first letter of the name. But how did the wrong boarding pass through airport security and stamp it? "The passenger who took the wrong seat didn't even notice the wrong boarding pass before I checked in. Not only did he not notice, but the counter and security check also didn't notice. This probability is too low."
Mr. Tan posted and attracted attention. Image source/network
Mr. Tan believes that there has been a large passenger flow at the airport recently, and hopes that Baiyun Airport and the airline can be more rigorous in terms of security checks. "We need to match our ID card, boarding pass, and airport data when checking in. This indicates that the boarding pass may not be very useful during security checks, and security personnel may stamp it without carefully examining the boarding pass, which is irresponsible to passengers."
On June 13th, a staff member of Guangzhou Baiyun International Airport replied to Upstream News reporters, "I have communicated with Mr. Tan himself yesterday to handle this matter, and the airport and China Southern Airlines have also communicated about this matter. China Southern Airlines will provide the final response." Baiyun Airport staff members stated that in general, during check-in security checks, both ID cards and boarding passes need to be verified.
The reporter called the staff of Southern Airlines but has not received a valid response yet.
