How to turn Shanghai's neighborhood into a "nursing home without walls"?, A Mini Program Community | Elderly Care | Block
A few days ago, after entering the official official account of Bansongyuan Street and clicking on the column of "Smart Elderly Care", Uncle Zhang, 68 years old, walked into the "Bansongyuan Cooperative Elderly Care Community". He found the "food" section on the home page and delivered the meal to the door. Soon, a lunch provided by the community elders' canteen was delivered to the door, steaming hot. The sun outside is scorching, but this operation can be done with just a few fingers in the air conditioning room at home without leaving the house. Uncle Zhang feels that life is much more convenient.
Since 2020, Bansongyuan Road Street has launched the "Cloud Elderly Care Cooperative" information platform, which closely addresses the urgent needs of elderly people in the community. The platform aims to achieve the development of the "Five sided" elderly care service system in Huangpu District, with the goal of "care by the bed, food benefits by the table, assistance by the side, distribution points around, and response at hand". This year, efforts will also be made to upgrade and develop the "Cloud Elderly Care Cooperative" 2.0 version. Currently, four major sections of "medical, food, assistance, and revitalization" have been established, and a digital intelligent governance model will be used to create "nursing homes without walls" through online and offline linkage. Elderly people like Uncle Zhang who live on the streets of Bansongyuan Road can easily see that more and more digital benefits are bringing them tangible convenience in life.
Cloud services continue to extend
The reporter learned from Bansongyuan Road Street that since its development and launch in 2020, the cloud based elderly care platform has continuously expanded its content and enriched its scenarios around the four major sectors of "medical and food assistance". Over the past three years, functions such as remote medical care, medication delivery to home, ordering and delivery, accessory rental, online classrooms, and health monitoring have become increasingly rich.
For example, not long ago, the "medical" section of the cloud based elderly care platform was once again launched, adding the function of face-to-face diagnosis and treatment with doctors for the elderly online. In the offline response center of the "Xiling Lehuiyuan" cloud based elderly care cooperative on the street, resident Mr. Sun became the first citizen to experience the new way of elderly care. Through the exclusive appointment channel in the mini program, Mr. Sun quickly connected to his exclusive doctor on the computer, and the two of them discussed their medical conditions in detail face-to-face in the video. Afterwards, Mr. Sun's feedback was very positive: "It feels similar to going to the hospital for medical treatment, and it's more convenient, saving me the time to queue up and register at the hospital."
In the "Help" section, the mini program can also assist in establishing a daily monitoring mechanism for the health status of the elderly. Once there are abnormalities in daily data, an early warning mechanism will be activated immediately to ensure that the elderly receive timely response in case of emergencies. At the same time, the "Xing" section has also connected the curriculum resources of street senior universities, providing multi-dimensional digital education for the elderly and helping them bridge the digital divide.
The user-friendly features have attracted more elderly people to join cloud based elderly care. From a data perspective, the popularity of "cloud based elderly care cooperatives" among street elders is very high. Sha Guoxin, Director of the Community Service Office of Bansongyuan Road Street, told reporters that currently, the number of registered users of the platform has reached 28000. According to the latest population data statistics, the permanent population of people aged 65 and above in Bansongyuan Road Street is about 27000. "Through word of mouth, many elderly people from other streets have seen the convenience brought by this mini program and have come to register."
Integrating multiple social forces
For the dense, early developed, and basically established Bansongyuan Road street, the demand for meal assistance was once only met by one community cafeteria, which could not be fully met in terms of quantity and distance. This once became a problem that troubled the community elders and the street.
From the perspective of community form, Bansongyuan Road Street has the characteristics of high population density, multiple types of communities, early establishment of facilities, and abundant supporting service resources, which makes the community elderly care services face scattered service points. Based on this form, opening up online service spaces, empowering with digital technology, and involving multiple sectors of society has become a new approach to optimizing community elderly care services.
Therefore, Bansongyuan Road Street has taken the opportunity to build a "cloud based elderly care cooperative" service platform, opened up the idea and possibility of social participation in community meal assistance for the elderly, and actively offered "olive branches" to many reputable catering units. After more than two years of practice, we have achieved a new business model of harmonious cooperation from community canteens working alone to "community canteens, community units, time-honored brands, and small restaurants", providing diversified choices for elderly meal assistance.
The reporter learned that currently, on the distribution map of cloud based elderly care platforms, there are 10 community meal assistance points, which are located within 10 minutes of each residential area for the elderly to reach, making the coverage of meal assistance services more extensive and refined. At the same time, by using the cloud based elderly care platform to go to the community cafeteria for consumption, you can also enjoy certain meal assistance discounts, which is convenient and more favorable.
In addition, with the upgrade of cloud based elderly care services to 2.0, the "Community Canteen Empowerment Plan" is also in the process of implementation. It will promote the cooperation between cloud based elderly care platforms and delivery professional enterprises to establish a "Songyuan Elderly Care Little Brother" service team, making "cloud based ordering and delivery" normalized and standardized. At the same time, it will also introduce time-honored brands such as Guangming Village to settle in community canteens, creating a more large-scale and diverse meal assistance alliance.
All kinds of details, use heart and emotion. Bansongyuan Road Street hopes to connect all aspects of elderly care through a cloud based elderly care platform mini program, and use digital means to build the community into a "walled nursing home". Based on data governance, it empowers services and creates a warm and comfortable care and health environment for the elderly.