Has the newly relocated company been unable to pay social security for its employees? Jinshan Building a "Bottom Line" Window for Enterprises and the Masses | Reflection | Enterprise
"Thank you so much! I was really anxious and came to give it a try. Unexpectedly, you really helped me handle it!" The person who said this was Ms. He, a citizen who went to the reporting window of the Jinshan District Medical Insurance Center to seek help.
It is understood that in May this year, Ms. He was eager to transfer her personal medical insurance to other provinces and cities. Because according to the transfer and continuation procedures in Shanghai, medical insurance can only be transferred the following month after the transfer of pension insurance to another province or city. But at that time, Ms. He's original employer had just transferred her pension insurance, and if Ms. He wanted to continue paying in other provinces and cities, she had to complete the medical insurance transfer procedures in May, otherwise it would affect her subsequent normal use of medical insurance and social security.
After the staff at the reporting window of Jinshan District Medical Insurance Center confirmed the situation, they immediately contacted Jinshan District Social Security Center and Shanghai Medical Insurance Center to explain Ms. He's situation clearly and apply for special affairs. Finally, by conducting data exchange between departments in advance, the processing time was shortened. In late May, Ms. He's medical insurance was successfully transferred to another province and city, eliminating the need for Ms. He to run back and forth and ensuring the normal payment and use of her medical insurance account.
It is reported that in order to further optimize the business environment and effectively solve the pain points, difficulties, and bottlenecks encountered in the process of handling government service matters for enterprises and the public, the Jinshan District Government Service Office formulated and released the "Work Plan for Establishing an Online and Offline" Inability Handling Mechanism in Jinshan District "in April this year. The government service halls at all levels in the district have successively opened windows for reporting that "things cannot be done", and established a closed-loop mechanism for reporting, assisting, and rectifying, providing bottom-up services for enterprises and the public, and solving difficult and complex problems encountered in the process of handling affairs.
The establishment of a "failure to accomplish" handling mechanism not only solves the "troubles" of the enterprise masses, but also provides solutions and thoughtful services for the "difficult tasks" encountered by the enterprise masses. In early June this year, Ms. Cai approached the Jinshan District Human Resources and Social Security Bureau, hoping to help her company solve the problem of social security payment. It is understood that the company moved from Jiading to Jinshan in April this year, but has been unable to pay social security contributions, resulting in late fees being charged. Several employees of the company also need to pay social security on time to apply for Shanghai residence permit points. Ms. Cai, the person in charge of the company, is very anxious about this.
After receiving the news, the Jinshan District Human Resources and Social Security Bureau immediately activated the "unable to complete the task" handling mechanism, and contacted the Jinshan District Social Security Center to coordinate across departments for the company to find the reason for the inability to pay. After investigation, it was found that due to the fact that the company only applied for a business license and tax transfer when handling the relocation procedures, and did not transfer the social security payment, the social security deposit cannot be paid. The Human Resources and Social Security Bureau of Jinshan District immediately contacted Ms. Cai and informed her that she should go to the Huangpu District Social Security Center where her social security account was opened to handle the relocation of social security accounts. On the afternoon of the day when the procedures were completed, the company received the news that the social security deposit had been successfully deducted, and Ms. Cai's problem was successfully solved.
With the comprehensive implementation of the "failure to accomplish" handling mechanism in Jinshan, 39 functional departments and 37 government service halls in the region have established closed-loop handling mechanisms. Regardless of whether the enterprise or the public encounter problems on the online "One Stop Service" platform or at the window of the offline government service hall, they can report through the "Can't Do It" channel. In the past two months, Jinshan District has received 15 reports of problems through online and offline channels, including 9 offline windows and 6 online channels, all of which have been coordinated and resolved in a timely manner.
There are no small matters in people's livelihood, and each one reflects the original intention. It is reported that the reflection window of "unable to complete tasks" on the Jinshan District Enterprise Service Online will also be launched on the Jinshan District flagship store of "Suishenban Enterprise Cloud" in the near future, further opening up interaction channels between the government and enterprises, and making every effort to solve the "troublesome", "difficult", and "unable" problems of the enterprise masses.