Do the masses report problems but encounter excuses and perfunctory responses? The disciplinary commission of this district in Shanghai has taken action. Unit | Department | Shanghai
"A certain department failed to fulfill its leading role in handling a wage dispute involving migrant workers at a construction site, and multiple departments and units passed the buck to each other, resulting in the complainant being dissatisfied with the resolution of the problem." "A state-owned enterprise in a certain district disposed of a noise disturbance work order from a commercial tenant, but the handling personnel did not go to the front line to investigate and verify, resulting in multiple complaints from the complainant..." Recently, the Jing'an District Commission for Discipline Inspection and Supervision, in conjunction with the District Urban Transport Center, conducted supervision and research on key indicators for handling work orders on the "12345" Citizen Service Hotline, providing strong support for actively responding to public demands and concerns, and creating a clean and upright regional atmosphere and a good political ecology. ".
The "12345" Citizen Service Hotline is a convenient channel for the public to reflect their demands and listen to their voices. It is also a sensor for the government to perceive social conditions and public opinion. The Jing'an District Commission for Discipline Inspection and Supervision regards the supervision and promotion of the handling of "hotline work orders" as a powerful tool to practice the people's stance and optimize the business environment. They explore the establishment of a "12345" citizen service hotline joint supervision mechanism, conduct on-site investigations in 7 units with relevant departments, and extend to 20 government departments. Through methods such as reviewing materials, discussing and exchanging information, on-site inspections, and case analysis, they have a detailed understanding of the process of the "hotline work order" handling mechanism. They conduct sampling analysis of some typical cases, listen to opinions, and focus on identifying formalistic and bureaucratic issues reflected behind inaction, slow action, and disorderly behavior. They seriously point out the promotion of rectification and create a strong atmosphere to promote the quality and efficiency of "hotline work order" handling in the entire district.
In response to the 8 issues found in the survey, including buck passing, floating work style, lax review, and perfunctory handling, the Jing'an District Commission for Discipline Inspection and Supervision urges relevant departments and units to strengthen their main responsibilities, refine and improve the handling mechanism, and implement responsibilities at all levels throughout the entire process and every link of work order processing, ensuring that there are people to grasp, manage, and take responsibility. We will firmly grasp the key and difficult issues exposed in the handling of "hotline work orders", promote relevant units to research and develop specific and effective solutions, achieve one-on-one solutions and work one-on-one, increase efforts to rectify the problem of invading and disturbing the people, and effectively reduce and solve duplicate work orders. Establish a regular and long-term mechanism, vigorously solve the problem of false work orders, promote the establishment of a pre judgment and evolutionary solution mechanism for complex and difficult work orders, and never let simple problems become complex or complex problems become repetitive.
In addition, the Discipline Inspection Commission and Supervision Commission of Jing'an District actively, proactively, and accurately supervise, promote the district's urban transportation center to carry out regular business training, strengthen work guidance, provide full process explanations and practical operations, and improve the quality and efficiency of handling. Intensify the assessment of the handling of "hotline work orders", incorporate the assessment results into the scope of political ecological assessment. For citizens who repeatedly complain but have not been resolved, and whose "four rates" continue to rank lower, the district discipline inspection commission and supervision commission, together with the district urban transportation center, will carry out joint supervision to promote the rectification of problems within a specified period of time. For those who pass the buck, have a floating style, perfunctory responsibilities, and fail to fulfill their duties, which affect the quality and efficiency of the handling, the district discipline inspection and supervision commission shall strictly hold them accountable in accordance with regulations and discipline.
"The '12345' Citizen Service Hotline reflects the hearts and feelings of the people, reflects the ideological style and feelings of government officials for the people, and directly relates to the regional political ecology and development environment. The relevant person in charge of the Jing'an District Commission for Discipline Inspection and Supervision stated that improving the quality and efficiency of handling 'hotline work orders' will be the' perspective mirror 'to promote the transformation of cadres' work style, closely monitoring the linkage between the upper and lower levels of handling' hotline work orders', strengthening political supervision, promoting the standardization and standardization of hotline handling, and effectively ensuring that the reasonable demands of the people are efficiently and quickly resolved.".