The access control of buildings in a community in Hongkou often fails, causing residents to worry. New equipment requires facial information, and old equipment fails repeatedly.

Recently, Mr. Wang, a citizen, left a message to Jiefang Daily and Minsheng Express to report that the access control systems of many buildings in the Expo Garden Community, Lane 58, Sida Road, Hongkou District, where he is located, have not been repaired due to aging equipment, and people can enter and exit at will. At the same time, some buildings are also piloting facial recognition access control systems, which have been met with collective resistance from the owners. The old system frequently fails and the new system is not popular. What should I do if the community replaces the access control system? The reporter visited.

The access control system failed repeatedly and some door lock devices were removed.

On April 16, the reporter entered the community from the southwest gate of the Expo Garden and saw that the door of the building was fixed open with bricks. The access control system mentioned by residents is actually a "building intercom system" device installed on one side. The operation panel has a camera, key area and card swiping area. After entering the household number, the visitor can connect with the household head for a video conversation, and the household head can open the door. However, there is no manufacturer’s branding on the panel.

The first phase of the community was built in 2004 and has a total of 14 gate buildings. The reporter checked the gates No. 7, 8, 9, 13 and so on, and found that the gates were all open. After pressing the digital panel, I found that most of them can still display numbers and dialing sounds. The intercom system of certain door openings will display abnormalities, and the door suction device has also been removed.

The access control of gates No. 10 and 13 can be used normally. An aunt told reporters that the access control at the gate of Building 10 often breaks down. It was just repaired a month ago and is not easy to use. It should be replaced with a new one. Some owners also mentioned that the door cannot be opened remotely and the express delivery cannot be delivered to the door, which is very inconvenient. Over time, the door was set to an open state.

"It has been undergoing maintenance, but it may break down again in two or three months. There is nothing we can do." The staff of Shanghai Huaxin Property explained that the access control system has been in use for 20 years and uses analog signal technology to control the switch. After the system ages, The signal often failed to reach downstairs. The property management company found the original installation unit for maintenance and was told that the manufacturer had also stopped production. The parts found everywhere cannot be adapted, and either cannot be connected to the resident's indoor telephone system, or noises such as howling occur.

△After the intercom system ages, the signal is often unable to be transmitted downstairs. Over time, the door was set to an open state.

It is worth noting that the second phase of the community built in 2010 uses the "Bosch" brand digital intercom system. Among them, door buildings No. 26 and 27 have additional facial recognition access control equipment installed. The new and old equipment are in Parallel usage status. Overall, the number of access control failures in Phase II is not high, but signs of aging are also present. For example, in Building 27, after opening the door, if the door is not fastened to the door frame, it cannot be closed and locked.

The equipment has reached the end of its service life, and whether it should stay or go is still controversial.

The reporter contacted the relevant person in charge of the maintenance unit Shanghai Fanmao Information Co., Ltd. Mr. Zhou. The other party stated that the intercom system in the first phase of the community was produced by Xiamen Yingrui Electronics Co., Ltd., and its company was responsible for installation and maintenance. Two years ago, the Xiamen manufacturer informed that this product would be discontinued. Now that we need to purchase parts and components in the future, the time for the start of production is highly uncertain, and it will take 1 to 2 months at the earliest to arrive. "Currently, I am relying on old friendships to help repair faulty equipment in the community."

Since faults occur frequently and the manufacturer no longer produces them, why not consider replacing them with a new access control system?

Manager Zhao of Huaxin Property said that two years ago, the street where the community is located introduced a smart access control brand called "Qinlin Technology" on a pilot basis, and installed it for free in the No. 10 door building. However, after three months of installation, the majority of the residents in the building failed. It was dismantled due to conflict and replaced with old equipment. Although the installation of the new device is relatively simple and can provide functions such as guest dialing, password/card swiping to open the door, and calling the property management, after downloading the App, you need to submit your ID number, specific household number, or biometric information to the platform for identity verification. Many residents are worried about privacy. Give way. In addition, complex operations on smartphones have also dissuaded many elderly residents. Therefore, only a few buildings with more young people retain smart access control.

△The community has introduced a smart access control brand with face recognition function.

On the other hand, building intercom systems using analog signal technology are also disappearing from history. Mr. Zhou, who is in charge of maintenance mentioned above, mentioned that the Bosch brand used in the second phase of the community may also face difficulty in purchasing parts in the future.

Mr. Zhou also said that due to the low adaptability of spare parts between different brands of intercom systems, whether the traditional wired method or the Internet method is used, it usually involves the overall transformation of the circuits of the entire building, including the reconstruction of the circuits in weak current rooms. , corridor threading, exposed pipe trough installation and other aspects. In addition, the owner needs to invest several hundred yuan to purchase the intercom display equipment at the home, and the walls also need to be modified. Judging from its past installation experience, many communities have given up on replacement due to cumbersome renovation projects and high resistance to advancement, and only retain the function of swiping cards in and out.

△The display screen of the indoor telephone provided by the residents is also blurred due to aging.

In this regard, some residents suggested that neighborhood committees, property owners committees, and the property management troika should promptly conduct consultations on whether to retain or modify the access control functions of residential buildings, and explain the pros and cons of different options for the owners' reference. Then combined with the real needs and pain points of the owners, appropriate access control technology is introduced and management methods are optimized.

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