Xiudong: It is sold normally, but consumers claim that tickets to the Manghe Music Festival may have been "skipped" by the platform | App | Music Festival
Recently, Mr. Ding, a consumer, reported to the Pengpai Quality View Complaint Platform that he bought two tickets for the Changzhou Manghe Music Festival on September 10th on the Xiudong App. After issuing the tickets, he found that the ticket date was September 9th, and the guests on these two days were completely different. He believed that the date error was caused by ticket skipping in the Xiudong App system, and requested a refund or change of date, but was refused.
Regarding this, the customer service staff of Xiudong App stated that there have been instances of ticket skipping in previous performances, but now the system bug has been fixed. Tickets for Manghe Music Festival performances are sold normally, and tickets for the day they are purchased will be issued. According to the platform's ticket purchase rules, tickets are real name electronic tickets and cannot be returned or exchanged once sold.
Mr. Ding's ticket purchase order
Consumer complaints:
Mr. Ding introduced that the 2023 Changzhou Super MAX New Longmanghe Music Festival is expected to be held in Changzhou, Jiangsu on September 9th and 10th. On July 12th, he purchased two single day regular Pro tickets for Zone A at 12:00 on September 10th through the Xiudong App, each priced at 680 yuan, totaling 1360 yuan.
However, after paying for the ticket, he found that the face date displayed was September 9th, not the September 10th he had purchased. "A few days ago, I was chatting with friends to buy tickets for the 10th, so it's impossible to buy tickets for the 9th." Mr. Ding said that the guests on the 9th and 10th were completely different, and he wanted to see rappers such as TT and GALI, while the 9th was a singer who leans towards pop music.
After discovering that the date was incorrect, Mr. Ding searched online and found that the Xiudong App had experienced ticket skipping during the Zebra Music Festival in June due to a system bug, meaning that the date the consumer placed the order was different from the final ticket issuance date. As a result, he suspected that he had also experienced ticket skipping.
![Xiudong: It is sold normally, but consumers claim that tickets to the Manghe Music Festival may have been "skipped" by the platform | App | Music Festival](https://a5qu.com/upload/images/46922e694f6c22905d19bdf807abe908.jpg)
Mr. Ding reported to the customer service of Xiudong App that the system had "skipped tickets" and requested the platform to provide a full refund or exchange. "However, the customer service said that this event was sold normally and there was no ticket skipping. I also contacted the organizer of Manghe Music to provide feedback. The organizer said that if it was a ticket purchasing app issue, we still need to communicate with the customer service of the App platform."
During the communication process, Mr. Ding observed that all the performance tickets for the 9th session had been sold out, but there were still remaining tickets on the 10th. He believes that in this situation, refunding the ticket will not have a significant impact on the platform, and hopes that the ticket can be refunded or exchanged for a ticket on the 10th.
Corporate response:
In response to the above situation, on July 18th, a reporter from Pengpai News called the official customer service of Xiudong App. The other party claimed that the ticketing system sells tickets normally, and tickets for the same day will be issued. The staff member stated that there have been instances of ticket skipping in other performances before, but now the system bug has been fixed and tickets for the Manghe Music Festival are being sold normally.
According to a previous report by Pengpai News, in June this year, there were instances of ticket skipping between the Zebra Music Festival and the Xi'an Play World TIME Music Festival on the Xiudong App. The Xiudong App admitted to ticket skipping at the Zebra Music Festival and processed refunds for consumers. On social media platforms, some netizens have also reported that there was a similar phenomenon of "ticket skipping" at the Guiyang Cloud Music Festival in July this year, but ticket refunds were difficult.
According to the ticket purchase instructions for the "2023 Changzhou Super MAX New Longmanghe Music Festival" on the Xiudong App, the ticket is a real name electronic ticket, and entry must be made with a real name system on the ID card. Once purchased, returns and exchanges are not supported.