Will rectification be carried out, and can only purchase a bottle of water by scanning the code for "joining"? Watsons involvement store: It is a company that provides discounts | members | discounts
Recently, Ms. He from Fujian reported to the Pengpai Quality View Complaint Platform that on June 29th, she went to Watsons in Shiyang International City, Changle District, Fuzhou to buy two bottles of water, but was asked by the salesperson to register as a member and follow the store's guide enterprise WeChat first, otherwise payment cannot be made. She cannot understand this. After refusing the request from the store staff, Ms. He repeatedly complained to Watsons, but did not receive an effective response.
Regarding this dispute, Pengpai News called Watsons. The official customer service replied, "We have actively contacted the merchant for rectification and will continue to monitor in the future.".
On July 7th, a reporter from Pengpai News called Watsons, and the relevant person in charge stated that in response to this complaint, the staff has contacted the relevant employees and will strengthen training and supervision.
Consumer complaints:
According to Ms. He, around 8 pm on June 29th, she went to Fuzhou Changle Shiyang International City to prepare to watch a movie. Before filming, she went to Watsons to buy two bottles of water. When making payment, the salesperson requests to present their membership card. Thinking that there was no need to accumulate points for just two bottles of water, she casually said that there was no membership card. Unexpectedly, the salesperson said that without a membership card, payment cannot be made and requested Ms. He to apply for a membership card before payment can be made.
As the movie was about to start, Ms. He found the membership card she had previously processed in her card bag and presented her membership code to the salesperson to scan and make payment. As a result, the salesperson pulled out the QR code again and said that having a membership card is not enough. You must pay attention to the store's enterprise WeChat before you can make the payment. "It doesn't make sense for members to pay attention to corporate WeChat." So, Ms. He didn't scan the QR code as requested by the salesperson and went straight to the cinema.
The consumer claimed that they confirmed with the salesperson three times whether they could not pay without scanning the QR code to follow.
Afterwards, Ms. He made multiple complaints to Watsons and other parties, but did not receive an effective response.
Ms. He said that she often goes shopping at Watsons, and "every time she goes to Watsons to check out, she is recommended by the salesperson to scan the QR code to follow her. Usually, even if she refuses, the salesperson will not refuse to pay. This time, I confirmed three times that if she doesn't scan the QR code to follow her, she can't pay. The other party is very certain that she can't, so I chose to file a complaint.".
Ms. He believes that this compulsory requirement for consumers to register members and pay attention to the official account violates relevant regulations, and has brought consumers a very bad shopping experience. "I just want to buy two bottles of water!" She hopes Watsons can respond to her complaint and cancel the above behavior.
Afterwards, consumers repeatedly complained to Watsons, but did not receive an effective response.
Corporate response:
On July 3rd, regarding the issue raised by Ms. He, Paper called the official customer service of Watsons. After verifying the situation, on July 4th, the person in charge of the Watsons company in question returned a telegram to The Paper, stating that they had criticized the education staff and would actively rectify and strengthen supervision in the future.
"The salesperson recommended customers to scan the QR code to follow and register for membership because there were promotions and discounts, and the message conveyed was only to recommend to customers, not to force binding. However, in the specific implementation process, due to the misunderstanding of the salesperson, Ms. He had a very bad shopping experience, and we are very sorry." The person in charge said.
The person in charge introduced that under normal circumstances, the store staff only recommend customers to register as members to earn points and discounts. The situation Ms. He encountered this time is that she cannot settle the account without "joining". The store staff's personal understanding was incorrect, and they have criticized and educated the relevant staff. "In the future, we will also strengthen the training and supervision of employees.".
In fact, this is not the first time Watsons has been sued for forcing consumers to scan codes to register as members. On the Internet complaint platform, Rapids News found 12447 complaints about Watsons, including 18 compulsory registered members and 4 scanning concerns. On another complaint platform, using the keyword "Watsons mandatory membership registration and QR code follow", a search found 9 related complaints.
In addition to the Watsons involved, Pengpai News recently visited Watsons in Jing'an District, Shanghai and found that they were not required to show their membership card or scan the QR code to follow. Pengpai News noticed that although there are posters of merchants and registered members posted in the store, the salesperson did not mention or request to join or scan the code to follow Enterprise WeChat during payment.
