Will it cost 100 yuan to change the name? Jixiang Airlines responded that the passenger entered a wrong word
Mr. Gao, a citizen, called the news hotline of Xinmin Evening News 962555 to report that on August 21st, during the process of ordering "Lucky Air" tickets for two elderly people at home, he mistakenly wrote "Qin" in one of the passengers' names as "Ping". "In the Chinese 9-key system, P and Q are adjacent, making it easy to enter incorrectly." "I called, but I didn't know that changing a character would cost 100 yuan." Mr. Gao said that he paid the 100 yuan afterwards and the name change was successful. However, he found it difficult to accept the name change fee of "just coming" and hoped that the airline company could provide a reasonable explanation.
Image explanation: Regulations on changing passenger names on Lucky Air. Interviewee provided with pictures
The customer service representative of "Jixiang Airlines" replied that there are four situations where Chinese names can be changed for free: front and back nasal sounds, rolled tongue and flat tongue, different pronunciations with the same character, and traditional and simplified Chinese. For specific information, please refer to the "Regulations on Passenger Name Change" on the official website and app.
![Will it cost 100 yuan to change the name? Jixiang Airlines responded that the passenger entered a wrong word](https://a5qu.com/upload/images/18e4d879073db5655490d3e916444a93.jpeg)
Regarding the collection of name change fees, Qin Yubin, senior partner of Shanghai Shanfa Law Firm, believes that the rights and obligations are relatively equal. When a consumer purchases a plane ticket and enters the wrong passenger's name, the airline should provide corresponding services. It is unreasonable to charge 100 yuan when there is no way to prove that a name change requires 100 yuan, and the rights and obligations are clearly unequal, which is a "domineering clause".