The Ministry of Education has taken action! Platform for "Difficulty in Refunding Fees" and Other Issues | Report | Ministry of Education
Since the "double reduction", the Ministry of Education has established a mechanism for verification and disposal of complaints, reports and reports on off campus training, and distributed the reporting clues obtained from the State Council's "Internet plus Supervision" platform, the Ministry of Education's official website, and the WeChat official account reporting platform of "China Education Supervision" to all regions through the national off campus education training supervision and service comprehensive platform for verification and disposal. The first 10 batches of complaints and reports have been verified and disposed of, achieving dynamic zeroing.
At present, there are a total of 101 complaints and reports on extracurricular training issues in the 11th and 12th batches, including 45 in the 11th batch and 56 in the 12th batch, a decrease of 95.8% and 94.8% respectively compared to the peak of 1068. The 11th and 12th batches of problem clues have all been verified and processed by local authorities. The complaints and reports mainly focus on the "difficulty in refunding fees" and "hidden mutation training" of training institutions. In the past, the most concentrated "difficulty in refunding fees" problem clues reported by the public were 10 in two batches, accounting for only 9.9%.
It is reported that various regions have strengthened their responsibilities layer by layer, verified problem clues one by one, actively communicated and provided feedback to the complainant, mainly through refund, legal channels, and replacement services, and taken multiple measures to solve the problem of "difficulty in refund" for the public; For issues such as "invisible mutation training," "non-standard fees," and "illegal advertising," various regions will conduct serious investigations and punishments in accordance with the law and regulations, and will be ordered to rectify or shut down.
Next, the Ministry of Education will strengthen the training of law enforcement personnel responsible for verifying and handling complaints and reports, as well as daily inspections and law enforcement in various provinces. Based on the problems encountered in work, typical cases will be used as entry points to deeply interpret relevant policy points and difficulties, comprehensively improving the ability of grassroots education administrative department personnel to verify and handle problem clues and law enforcement; Strengthen targeted guidance on key and difficult issues such as "difficulty in refunding fees" and "hidden variation governance" to help local governments better resolve governance difficulties. At the same time, we will accelerate the process of introducing the Interim Measures for Administrative Penalties for Off campus Training, further improve the institutional system for governance of off campus training, standardize administrative penalties for off campus training, and comprehensively improve the level of legalization of administrative penalties for off campus training.