The involved travel agency and tour guide were fined, and Hangzhou tourists refused to make mandatory purchases and were driven off the bus
On September 1st, the incident of tourists complaining that they refused to make mandatory purchases and were driven off the bus by tour guides has attracted the attention of netizens.
On September 2nd, the Hangzhou Municipal Bureau of Culture, Radio, Television and Tourism issued a notice stating that after preliminary investigation, tourist Su participated in the "Three Rivers Su+Continued Stay" tourism route, and the travel agency was Nanjing Longyue Travel Agency Co., Ltd. The destination agency for this route is Hangzhou Jinyou International Travel Agency Co., Ltd., and the tour guide is Yang. On August 31st at 10:00, due to issues such as itinerary errors, self funded projects, and poor attitude of the tour guide, there was a conflict between the tour guide and tourists. Tourist Su immediately reported to the police and persuaded them to continue their travel itinerary. According to the Tourism Law, our bureau has filed an investigation into the behavior of Hangzhou Jinyou Travel Agency and tour guide Yang, who "changed the travel itinerary without authorization and harmed the rights and interests of tourists.". We plan to impose a fine of 50000 yuan on Hangzhou Jinyou Travel Agency and impose a 30 day suspension for rectification. Tour guide Yang will also be fined 20000 yuan and his tour guide certificate will be temporarily detained for 30 days.