The hospital responded that "the person who uses the expert account for consultation is not the expert": the expert temporarily attends the surgical outpatient department | Little M | Expert account
Hanging up an expert account, but not being a specialist for consultation, this situation occurred at Changsha Taihe Hospital. On the evening of June 15th, the main person in charge of Changsha Taihe Hospital issued a statement to Upstream News reporters regarding the issue of Dr. Wang's appointment, stating that Taihe Hospital and Professor Wang have accepted criticism and actively rectified the problems reported by patients, and sincerely apologize to the parties involved.
According to an upstream news report on June 15, "Hunan First Hospital was designated to sell expert number, and the hospital said it was under investigation", on June 15, the WeChat official account "Chu who wears clothes" sent an article saying that the author of the article accompanied a friend to Changsha Taihe Hospital to see low back pain on May 17, and spent 35 yuan to hang up the expert number of the hospital's spinal surgery Wang Moujun, but was a young doctor. After inquiry, the hospital staff said that Wang Moujun went to the emergency department for surgery temporarily. The author suspects that the hospital is deceiving patients under the guise of an expert. On the same day, the main person in charge of Taihe Hospital told upstream news reporters that the hospital is investigating and will take further action once the cause is identified.
According to the "Explanation", after verification, the incident was as follows: Mr. Chu's friend, Xiao M, came to our spinal surgery department for treatment at around 3:22 pm on May 17th and was given the outpatient number of Director Wang Jun. Director Wang Jun did not receive him in the outpatient department due to his involvement in major and difficult surgeries. Xiao M had already gone to the operating room and was received by Director Wang's full-time assistant, Guo. Xiao M expressed disagreement and, after coordination by the outpatient department, the number was revoked and changed to Dr. Chen's number.
The above explanation is supported by the surgical records of Wang Moujun and the registration and withdrawal records of Xiao M on May 17th.
According to the "Explanation", the doctor who received the consultation at that time, Guo, was the attending orthopedic doctor of the hospital, with more than 10 years of practice and rich clinical experience in orthopedics. Guo, who received the consultation, did not explain the situation to the patient in a timely manner, and his approach was indeed inappropriate. The hospital has already harshly criticized the party involved, and the hospital will take the next steps to deal with the party involved.
The explanation mentions that Dr. Wang urgently participated in a major difficult surgery and did not inform the guidance to stop the procedure in a timely manner. The guide did not stop the consultation in a timely manner without knowledge, which resulted in Professor Wang Jun not being able to receive Xiao M's treatment. The approach was indeed inappropriate, reflecting inadequate outpatient management. After understanding the situation on the same day, the hospital immediately explained and processed the refund and number change.
At the end of the explanation, it was mentioned that Taihe Hospital and Professor Wang Moujun accepted criticism, actively rectified the situation, and sincerely apologized to the parties involved.
Mr. Chu stated that he has received a written apology from the hospital. "I hope we won't have similar problems again in the future."