The child is quietly drawing in the seat, and the writer complains that they feel offended and are reminded by the train attendant to "take care of the child". The train attendant | Question | Writer

Recently, there have been frequent incidents of "bear kids" on high-speed rail, which have received high public attention. On July 22nd, writer Su Xiaolao posted on social media that she was reminded by the train attendant to take care of her child while riding the high-speed train from Guangzhou to Zhuhai. However, at that time, the child was quietly drawing in her seat. Su Xiaolao expressed that he felt offended and called on the public to have tolerance towards families with infants and young children. This matter has sparked heated discussions among netizens.

According to Upstream News, on July 25th, Su Xiaolao told reporters that he filed a complaint on 12306. The railway department stated that the misunderstanding was caused by inadequate safety promotion among train attendants.

Being reminded twice in the high-speed train to "take care of the children"

Writers believe that they are being treated differently

On July 25th, Su Xiaolao told reporters that while she was still standing outside the carriage, the flight attendant reminded her to take care of her child, not to run around, and not to disturb others.

Su Xiaolao believes that it is an offense for the crew to remind him individually before he has done anything or even entered the carriage. Subsequently, his child just sat quietly in his seat to draw, and the flight attendant came over to remind him again, "Then all families with children in this carriage were individually reminded."

Su Xiaolao said that the entire train carriage was very noisy at that time, and the sound of the broadcast could not even be heard. Someone is making a phone call, someone is leaving their phone open, someone is chatting, but the flight attendant reminds all families who take children on trips, which is a form of discrimination and discrimination.

Su Xiaolao also said that many netizens have left messages saying that some car broadcasts will also broadcast. If infants and young children cry, please go to the car connection to comfort them. "As railway staff, we are very aware that the car connection is relatively dangerous. There are people coming and going to take hot water, and the shaking is the biggest and the noise is the loudest. Driving children to such places can easily lead to falls and dangerous situations." Su Xiaolao questioned why the railway company specifically reminds families with children to do so?

Writer's call for more tolerance towards families of infants and young children traveling

Su Xiaolao urged that there may indeed be news of parents indulging "bear children", but extreme examples should not be used to remind all children to wear colored glasses, even if they have not done anything.

Su Xiaolao takes the recent media reports of "high-speed rail seat QR code can complain about children making noise" and "three and a half year old cute children sitting on the high-speed rail for 10 hours without crying or making noise" as examples, hoping to actively guide these phenomena through media calls. She suggested that government functional departments and public transportation managers play a role in posting posters and slogans promoting care for minors, providing more warm and effective public support for families taking children on trips. She also urged the public to be more tolerant of families with infants and young children traveling, and not to demand civilized etiquette from adults.

Su Xiaolao also called on parents and friends to take care of their children, master more parenting skills, prepare more toys and books when traveling, and not be overly anxious. Children may exhibit different behaviors when taking transportation due to their age and personality.

Different opinions among netizens

Under Su Xiaolao's post, netizens commented one after another. Some netizens expressed support, believing that the behavior of the flight attendant was inappropriate. "Did he remind those noisy adults?" "Children actually understand, and they will also feel offended, and I believe that this kind of offending will harm them more than adults." Many parents also shared their experience of being reminded to take care of their children: when children sit quietly, they are repeatedly reminded not to disturb others, hoping to be more tolerant of their children. ".

Some netizens also believe that this kind of reminder from the flight attendant is only a basic obligation and not a problem. It is because the author is too sensitive, "When someone is doing their own work, your child should not be too quiet, and there is no need to be too sensitive." "What's wrong with someone's reminder? Don't be too sensitive."

Su Xiaolao also told reporters that he has been subjected to online bullying by some netizens due to this matter.

Some netizens also pointed out that what is repulsive are parents who allow their children to act recklessly and do nothing, "what they dislike is not children, but adults who do not act."

Railway department: Misunderstanding caused by incorrect speaking style of train attendants

After Su Xiaolao complained to 12306, railway staff specifically called for communication, and she also released relevant phone recordings.

The reporter noticed that during the communication, the staff said, "We have also conducted a video investigation, and it should be due to differences and opinions between both parties." The other party stated that the misunderstanding was caused by inadequate safety promotion and incorrect speaking methods of the flight attendants.

The staff expressed apologies for the passengers feeling a bad riding experience, stating that the train team will further hold an analysis meeting to discuss this issue, but also emphasized that "the broadcast issue mentioned was not found on our train.".

The staff explained that for families taking children on train trips, the train attendants will provide safety reminders to remind them to walk and run less in the carriage as much as possible to avoid scratches and injuries.

The reporter contacted 12306 Guangzhou Railway Service Center, and the staff said that there is no regulation that flight attendants must remind parents with children to take good care of their children. Currently, there is no corresponding convenient policy for passengers taking railway transportation with children. "A good riding environment is maintained jointly by passengers and the railway, and it is also recommended that passengers take good care of their children."

Regarding the issue of train broadcasting mentioned by Su Xiaolao, the staff stated, "Currently, there is no broadcast asking parents to go to the connection point of the carriage to persuade crying children. If there is indeed a noisy situation, the train attendants will remind them."

Lawyer: Railway practices

There is no problem with legality

According to Fu Jian, the director of Henan Zejin Law Firm, the first thing to be certain is that the railway's approach is not a problem in terms of legality. Recently, there have been many disputes caused by children's noise in high-speed railway carriages, and public opinion has put great pressure on the railway. In order to maintain the order inside the carriages, railway staff have chosen to persuade parents with children to "take care of their own children" without malice, and it does not involve insult, defamation, or provocation, which is a normal performance of duty.

However, if the tone and manner of speech used by train attendants are inappropriate, causing passengers to feel uncomfortable or even discriminated against, the railway still needs to strengthen the training of train attendants.

Fu Jian believes that as a practitioner in the service industry, train attendants should flexibly and reasonably manage their carriages, respect the rights and dignity of each passenger, and use a respectful tone when reminding passengers, without provoking or arousing their emotions.

Regarding the complaint raised by Su Xiaolao, Fu Jian stated that passengers have the right to file a complaint about the boarding service they deem uncomfortable and demand a reasonable explanation. However, whether the service is indeed illegal requires investigation by the railway. If the attendant did not use inappropriate language to persuade, it is considered normal performance of duty and will not be punished.

Source | Upstream News Client Reporter Tang Hao