Staff: To avoid wasting water, additional fees will be charged for the second bath. A hotel in Yunnan costs 2480 yuan per night. | Reporter | Hotel
Recently, in Dali, Yunnan, a blogger posted a video claiming that taking a bath in a hotel room for over 2000 yuan per night would incur additional charges for the second time. The news has attracted attention.
"Taking two baths in one's own room will also be charged separately," said the blogger in a post, puzzled. The order posted by this blogger shows that she spent a total of 4963 yuan to book a room. According to the relevant video, there is a sign next to the bubble pool, which reads "Please cherish water resources and charge for the second time". Many people question why there is a separate charge for taking a bath since the room fee is so high?
On the 13th, the journalist contacted the blogger and she stated that she had booked the Santorini Yunshang Tianlai Hotel in Dali.
The reporter dialed the hotel's phone number as a customer. The front desk staff stated that the first soaking in the hotel room is free and included in the room rate, but additional fees will be charged for the second and third times, with an additional fee of 50 yuan each time. This is because the soaking in the pool requires a large amount of water and takes half an hour to fill, and some guests may soak several times, which is a waste of water.
On a certain booking platform, the reporter found that the hotel has a large bed room with a soaking pool, priced around 1500 to 6000 yuan, but there is no relevant prompt or explanation for the secondary fee for soaking. Multiple social media platforms have shown that the hotel has been checked in by many people and is a well-known local internet celebrity hotel.
Subsequently, the reporter contacted another staff member of the hotel, who stated that they knew the blogger had posted relevant videos online. It is understood that the blogger had booked a room type of around 2480 yuan for two nights. At present, the blogger's order has been cancelled and a check-out and refund process has been processed. Due to a period of stay, according to regulations, 50% of the room fee for one night has been deducted.
The staff also claimed that the hotel has rooms with built-in bathtubs and soaking pools, which can take multiple free baths. The soaking pool can accommodate two people taking baths at the same time, but some customers repeatedly take baths, resulting in huge water consumption in the soaking pool and requiring staff drainage. In order to save water resources and avoid situations where a single room takes multiple baths, which may affect the water supply of other rooms, the hotel has set up this sign to provide reminders.
There are many tourists during the summer vacation, and the water consumption is very high. The brand has been placed for less than a month. "Although we have this brand, customers have requested to soak it twice or three times, and we will also satisfy them, but we have never charged any fees. If customers provide suggestions and suggestions for improvement, we will humbly accept them and make adjustments."
Subsequently, the reporter consulted the Dali Tourism Market Supervision and Comprehensive Dispatch Command Center. The staff replied that the issue of hotel prices is a market behavior. If tourists encounter consumption disputes, they can call 12315 to report.
