Spend a penny to help you change your hairstyle online? Mr. Wu, a man from Hangzhou, was stunned after being detained for 98 yuan | Platform | Hairstyle
Recently, Mr. Wu, a reader, sent a request to the "Journalist's Help" for help:
Being attracted by advertisements on video platforms,
Click on it and your mobile account will be inexplicably charged.
Although the money is not much,
But I still want to clarify this matter,
To prevent more people from being deceived
![Spend a penny to help you change your hairstyle online? Mr. Wu, a man from Hangzhou, was stunned after being detained for 98 yuan | Platform | Hairstyle](https://a5qu.com/upload/images/039de7b95036e3e14eea39140cd8bd6c.jpg)
A penny for a day of trial?
Hangzhou netizens were fined 98 yuan
The matter will go back to July 1st, when he spent his leisure time watching videos as usual.
A small advertisement suddenly popped up on the video platform, a mini program called "Hundred Variations Camera", which can upload photos to achieve online hairstyle changes and provide hairstyle reference opinions. This mini program also has a very attractive advertising slogan: try it out for one penny for a day.
Mr. Wu thought it was quite interesting, "I just wanted to spend a penny and give it a try. I didn't expect much good results, I just found it fun."
Unexpectedly, the direction of the matter exceeded his expectations.
![Spend a penny to help you change your hairstyle online? Mr. Wu, a man from Hangzhou, was stunned after being detained for 98 yuan | Platform | Hairstyle](https://a5qu.com/upload/images/27cdb3a08c5f8a49ad83a8020aa52d0d.jpg)
At that time, he entered the program download through the video platform and saw several options. The first one was to try it out for one penny for a day.
"I was about to click on it, but I found that the prerequisite for spending one cent on a one day trial is to check a membership option, so I checked it and then clicked on a one cent trial for a day," Mr. Wu said.
The situation went smoothly, and the bank deducted a penny. Mr. Wu started using the software to change his hairstyle.
It was originally just a daily activity, but at 4am on July 2nd, Mr. Wu's phone suddenly popped up with a deduction notice.
"Suddenly deducted 98 yuan." Mr. Wu was puzzled as he had not purchased any products and why the money was suddenly deducted.
Mr. Wu studied the bill and found that the deduction unit for the 98 yuan bill and the deduction unit for 1 cent were the same, both of which were deducted by Hainan Shuxun Information Technology Co., Ltd.
![Spend a penny to help you change your hairstyle online? Mr. Wu, a man from Hangzhou, was stunned after being detained for 98 yuan | Platform | Hairstyle](https://a5qu.com/upload/images/4834c341525b82f8b1d8b013436e27eb.jpg)
This made Mr. Wu realize that he might have been deducted by the mini program merchant for no reason.
"Because I paid with Alipay, I made a complaint about this order. Alipay told me that the merchant would deduct 98 yuan for automatic renewal every 12 months. I said I didn't know. Alipay refunded me after 10 o'clock on July 2."
Mr. Wu stated that although he received a refund, he did not receive any explanation and contacted the video platform, but did not receive a response. "The money is not much, but if I don't notice it, I will be deducted 98 yuan every year, and I haven't seen any 98 yuan fees in any of the software items. I ordered a trial, but why did the software automatically renew for me? I'm not sure how I got deducted without reason," Mr. Wu said, feeling very unfair and having nowhere to complain.
Being renewed without knowledge
How do consumers respond?
So, is the platform legally responsible for invisible consumption and renewal without knowledge? How should consumers respond?
![Spend a penny to help you change your hairstyle online? Mr. Wu, a man from Hangzhou, was stunned after being detained for 98 yuan | Platform | Hairstyle](https://a5qu.com/upload/images/6f0fb63744d1ea55f480050e20fcb485.jpg)
The Chao News reporter contacted Chen Songtao, the director of Zhejiang Fengguo Law Firm, and he said that if a merchant deducts money without clear notification, it violates the consumer's right to know. However, on the platform's side, unless the advertisement is illegal, the platform should bear responsibility if it knows it, and in other cases, the platform does not need to bear responsibility.
Generally, there will be a deduction agreement before Alipay deduction. After consumers check it, they agree to authorize deduction, and then Alipay will operate deduction. "But some software may give consumers a title to choose from. If consumers agree without clicking on the full text, it is equivalent to agreeing to the agreement. If they do not cancel actively, they will start deducting money."
If consumers encounter situations where money is deducted for no reason, they can file a complaint. "Pay attention to every check on the software, and some agreements may not be fully displayed. If it is deducted on the platform, you can file a complaint on the platform to retrieve the money."