Some are free, and multiple prisons have opened video conferences: different fees | fees | videos

Release time:Apr 14, 2024 16:55 PM

Recently, it was rumored online that there is a prison in Hebei Province that charges 50 yuan per 20 minute online visit to relatives, which has attracted the attention and questioning of netizens. A staff member of Baoding Prison stated that face-to-face meetings are free of charge, and remote video meetings are convenient services provided by third-party companies, and the fees are also collected by the third-party companies.

How to determine the relevant fee standards? On the morning of August 9th, a staff member of the Prison Management Bureau of Hebei Province told Pengpai News that the bureau is currently verifying this matter. For detailed information, please contact the bureau's office for a unified response. Pengpai News has made multiple phone calls to the office of the bureau, but as of the time of publication, no one has answered.

Pengpai News has noticed that as a convenient measure, in addition to Hebei, other provinces have also opened "visible family phone calls" in prisons, but the charging standards are different. Some prisons claim that the prison does not charge, and the resulting fees are collected by development service companies; Some provincial prisons use official mini programs, and staff claim they are free.

A mini program claims to be able to schedule video conferencing services for more than ten prisons in Hebei province

20 minutes per session, 50 yuan

Pengpai News noticed that the online "Hebei Prison Video Meeting Platform" is a WeChat mini program called "Family Meeting", with Hebei Lichi Information Technology Co., Ltd. as the main company.

Screenshot of WeChat mini program for "Family Meeting"

After using Pengpai News, it was found that within this mini program, you can choose to make appointments for family meeting services in 15 prisons in Baoding, Jizhong, Dingzhou, and other places. The fee standard is consistent with the online content: a successful meeting will cost 50 yuan, 20 minutes per meeting, and once a month.

On the morning of August 9th, Pengpai News called the customer service hotline of Lichi Information. Regarding the charging standards and other issues, the customer service personnel stated that they were not clear and needed the company's responsible person to respond and explain. At around 14:00, Pengpai News called the customer service hotline again, and the staff stated that they had sent the journalist's phone number to the "General Manager". As of the time of publication, Pengpai News had not received a response. On the same day, the phone calls made by Pengpai News to the official website of Lichi Information were all unanswered.

According to official website information, the company was established on September 20, 2016 and is a new technology company focused on the research and development, production, and sales of prison comprehensive systems. The official website also introduced that its independently developed prison remote video conferencing platform was deployed and put into operation in the prison system of Hebei Province in November 2020. As of the end of July 2021, a total of 60000 criminal interviews have been completed. "Received unanimous praise from criminals and their families."

In the "Proposal for Prison Remote Video Meeting System Solution" published by the company, it is mentioned that the company has communicated and reported with multiple prisons and management departments. While providing system convenience, it has also solved the uncontrollable security risks during the call process and has been applied in multiple prisons, ensuring the safety and reliability of the call process. It can enable relatives to meet with inmates through video without leaving their homes.

According to the Tianyancha App, Lichi Information won the bid for the Hebei Province Women's Prison Meeting Management Platform project in 2023. The winning bid amount is over 320000 yuan, and the supply period is 20 calendar days.

An interview with Pengpai News found that there are also other service providers conducting this business in Hebei Province.

Some are free, and multiple prisons have opened video conferences: different fees | fees | videos

On August 9th, Pengpai News called Shijiazhuang Prison on the grounds of visiting. The staff of the prison reception room stated that both online and offline visits are now available. If you visit online, you need to download an app first. As for how to download, how to price the app, and how to make an appointment, you need to call a customer service hotline called "Shuotong" company for consultation.

The staff also introduced that the above app was an online meeting method opened during the pandemic two years ago.

The customer service representative of "Shuotong" company introduced that this video interview software is only targeted at Shijiazhuang Prison. To make an appointment for a visit, you need to first add the customer service representative's WeChat account. The customer service representative will inform you on WeChat how to download the app and how to operate it. The video will be charged by the software. As for how to charge and recharge, the other party stated that they need to add WeChat and inform us.

The customer service personnel of the company, after applying through the reporter's WeChat account, stated that they need to provide information such as the name of the visited criminal, the number of the inmate serving the sentence, as well as the name and phone number of the visitor, before making an appointment.

According to a recent report by Zhengguan News, a staff member of Baoding Prison stated that face-to-face meetings are free of charge, while remote video meetings are convenient services provided by a third-party company found by the Hebei Provincial Prison Management Bureau, and the fees are also charged by the third-party company. The staff member explained, "It's normal to make money because you use someone else's device to access the internet, which also saves you time and travel expenses."

Multiple prisons have opened video conferences

The fees vary, some are free

Pengpai News has noticed that prisons in other regions also have similar services, but the fee standards are different.

Lanzhou Prison in Gansu Province introduced the precautions for the visual family phone meeting on the official WeChat official account in 2022. It is mentioned that the prison does not charge any fees, and the resulting fees are collected by the development service company, while the cost of calls is borne by the family members.

The staff of the meeting rooms of the third and fourth prisons in Zhejiang Province told Pengpai News that they can make a video appointment on the WeChat mini program "Zhejiang Prison Convenience Service+", and this service is free. Pengpai News saw that on WeChat, the "Zhejiang Prison Convenience Service+" mini program has been labeled as "government".

On July 14, 2023, Meizhou Prison in Guangdong Province published an article on its WeChat official account, introducing the relevant content of "visible family phone". According to its requirements, an app called "Yidao" needs to be used for operation. After downloading Pengpai News, it was learned that the fee for this software is cheaper than that of the WeChat mini program "Family Meeting" mentioned above. The charging standard for the "Yidao" app is 3 yuan per call within 8 minutes, and 1 yuan per minute for more than 8 minutes. Meizhou Prison requires a single video call time of no more than 25 minutes.

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