Shanghai Deepens Theme Education, People's Daily Front Page Publication: From "Doing One Thing Well" to "Solving One Type of Thing" for low-income households | Hospitals | Shanghai

Shanghai Xuhui District Central Hospital, at the admission window, Lao He, a low-income household, handed over his social security card and said, "Low income inquiry, apply for hospitalization."

The window staff received the card, scanned the code, lightly clicked the mouse, checked the platform information, and then handed over the social security card. In just 30 seconds, Lao He completed the deposit free hospitalization procedure and said, "It's great, it's quite convenient!"

Previously hospitalized, in order to enjoy the policy of "no deposit for low-income households", Lao He had to go to the hospital to see the bed, then go to the community to obtain a certificate, and finally go back to the hospital to complete the procedures. According to the "one thing, one action" policy, this process will be repeated for one or two hours in the next hospitalization. "Now, it's done quickly, thanks to the good advice from Teacher Tao and his team!" said Lao He.

At the Community Affairs Acceptance Service Center in Tianping Road Street, Xuhui District, staff member Tao Xiongfeng is responsible for medical assistance review work. He and his colleague Wu Weijia found that there were many people like Lao He who were troubled by issuing certificates. In the past year, the Tianping Road Street community has issued 38 relevant certificates.

"Some elderly people are unable to 'run' and choose conservative treatment. What if it delays? How can we appeal?" The two party members saw and remembered the public's worries.

On April 6 this year, Shanghai held a mobilization meeting on the theme of studying and implementing Xi Jinping's thoughts on socialism with Chinese characteristics in the new era, resolutely implementing the important requirement of highlighting a "real" character, and requiring all party members and cadres to highlight the party spirit, highlight the deep understanding of learning, Highlight investigation and research, highlight problem solving, highlight the ability to improve, and promote the theme education to go deeper and more practical.

On April 12th, Wu Weijia and Tao Xiongfeng sent their repeatedly revised suggestions to the city people's suggestion collection email: "Difficult residents have to travel back and forth, which is time-consuming and labor-intensive, and does not comply with the convenient measures implemented in Shanghai in recent years, such as' allowing more data to run errands and fewer people to run errands'. They suggested 'accessible access' to medical insurance and civil affairs measures to benefit the people.".

Civil affairs, which are closely related to people's livelihoods and troublesome matters, must be seized. The situation was quickly reported, and within a week, the main responsible comrades of the Shanghai Municipal Party Committee came to the community to inquire and listen to specific suggestions for simplifying the process.

Suggest reflecting public opinion, and tackle the "hard bones" that make things difficult. The Shanghai Municipal Government Office, the Municipal Petition Office, and others held a joint meeting to bridge the "data silos", achieve business linkage, jointly solve problems, and discuss and build together.

A comrade from the Municipal Government Office first asked, "To run errands with data, one must first 'have a number' and then 'use a number'. Can the data collection of subsistence allowance personnel be accurate?"

"We have a 'data sea' and community assistance consultants, and we can try using 'big data' with 'iron feet'," said a comrade from the Municipal Civil Affairs Bureau.

Comrades from Xuhui District actively stated, "The suggestion comes from Xuhui and should be piloted. We will 'never give up'."

Everyone looks towards the comrades of the Municipal Health Commission. The last mile of reform is a heavy task with many challenges. "Changing work rules is stressful; cross departmental cooperation is helpful; thinking of solving problems for the people is motivating," responded a comrade from the Municipal Health Commission.

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The reform of eliminating the burden of proof has quietly begun, with the collaboration of upper and lower levels, left and right, systematic planning, and overall promotion. Open data interfaces, enrich usage scenarios, dynamically update data, strengthen window training... Multiple departments work together to reengineer processes, reverse project schedules, and connect more than 20 business processes one by one.

Make suggestions in April and turn them into reality in May. At present, all hospital windows in Shanghai have implemented the policy of allowing low-income families to apply for hospitalization without a deposit, and running back and forth three times has become one trip to the hospital, enjoying the benefits without application.

Doing practical things cannot be based on facts.

By analogy, solving problems thoroughly is essential. "If it's just 'treating the head with a headache, treating the foot with pain', similar problems will still occur repeatedly," said Qian Chenyi, Director of the People's Advice Collection Department of the Shanghai Petition Office, seizing this opportunity and seizing the key to strive to 'solve a type of problem'.

Over the past year, nearly 86000 certificates have been issued offline, including certificates from Shanghai's minimum living guarantee family members, extremely impoverished individuals, recipients of regular and quantitative living allowances, and members of expenditure oriented impoverished families. Nowadays, these certificates have been applied for online and displayed on mobile phones. As of July 11th, more than 13000 electronic certificates have been issued.

At the end of June, the conference room of the Community Affairs Acceptance Service Center in Tianping Road Street, along with relevant officials and two proposers from departments such as the Shanghai Petition Office, Health Commission, Civil Affairs Bureau, and Big Data Center, conducted a "review" of the reform.

"The process of residents enjoying policies is inconvenient, and their sense of gain will be compromised. We need to improve our work by treating both 'pain points' and eliminating' pain sensations'."

"What really stumps everyone is their ability. By putting in effort to shape their souls through learning, enhance their intelligence through learning, improve their conduct through learning, and promote their work through learning, both cadres and the masses benefit."

"Theme education emphasizes' reality 'and also sees' truth'. Only with true emotions can we discover real problems, understand real needs, be pragmatic and push forward, and strive for true results."

Finding the "key" to researching and solving problems in the Party's innovative theory, and collecting "golden ideas" from the masses at the grassroots level, everyone is more motivated: "What else do we want to do in the future? Our 'backing' is strong, and we can work together to do better."

The powerful "backing" is not only the increasingly sophisticated big data technology, but also the popular support won by doing practical things for the people.