Reporter's note: What was the experience of staying in the Asian Games Village for a day?
On the early morning of the 29th, Hangzhou in early autumn welcomed bursts of drizzle. Carrying simple luggage, the reporter departed from the office and took a 40 minute subway ride to Hangzhou Asian Games Village to participate in a drill organized by the Asian Games Village Operations Management Center and conduct interviews.
Welcome slogan for Hangzhou Asian Games Athlete Village
Like most people, journalists who have never entered the gate of the Asian Games Village are curious about many questions: how are you living in the village? What dishes can you eat every day? What unique services can you experience?
Welcome Center for Asian Games Village Delegation
Arriving at the welcome center of the delegation, after a careful security check process, the staff responsible for receiving the media did not forget to remind the reporter, "It's raining heavily today. Did you bring your umbrella with you? Be careful of the slippery road! If you need any help, feel free to call me anytime."
The media participating in the drill entered the media center of the Asian Games athlete village through the media security channel.
At the registration center of the athlete village, various exercise activities are being carried out in an orderly manner. The staff told reporters that the exercise includes five categories and 28 business areas, including venue operations, specialized business operations, logistics services, and emergency response. How to resolve congestion, how to resolve disputes, how to reissue lost documents, and how to deal with language barriers... All possible issues that may arise during the competition have been taken into consideration in the drill plans obtained by the reporters, and they have been trained one by one to cope with them.
Asian Games Athlete Village Registration Center
Being meticulous and thoughtful is the first impression that journalists have of the services provided by the Asian Games Village.
As soon as you enter the village, there is a luggage shuttle car specially equipped behind the personnel shuttle car, allowing new guests to no longer have to struggle with carrying large and small bags; Swipe the room card and arrive at your residence, equipped with various daily necessities such as a TV, hair dryer, washing machine, etc; Going out and strolling in the village, banks, fitness centers, commercial centers, and licensed merchandise stores can be seen everywhere; If there are customers who want to eat cold drinks, they don't need to go into the supermarket - the village is equipped with ice cream trucks that can walk everywhere.
Within the Asian Games Village, shuttle buses operate in an orderly manner.
Entering the restaurant, the 8400 square meter athlete cafeteria with nearly 4200 seats will be open from 5am to 1am during the competition, providing uninterrupted catering services for over 10000 athletes. In the previous promotion activities, six dishes including Dongpo Braised Pork, Sister Song's Fish Soup, and Stir fried Shrimp have been unveiled. In fact, the story of "eating" in the Asian Games Village goes far beyond that.
Athlete Restaurant in Hangzhou Asian Games Athlete Village
"Food should not only be delicious, but also safe." Hu Chuangang, Deputy Director of the Catering Service Center of the Asian Games Village Operation Management Center, introduced that the athlete's menu fully considers the requirements of food safety, prevention and control of foodborne stimulants, food nutrition, dietary culture, and specialty catering. The menu has been reviewed by multiple experts and has been submitted to the Asian Olympic Council for review and confirmation.
At noon, the cafeteria gradually became lively. In this exercise, the Asian Games Village conducted a dining pressure test, and more than 3700 people ate at the same time during the peak noon on the 29th. Hu Chuangang said that the catering department prepares dishes according to the highest number of personnel, prepares them in batches and at different times, and can make up for any missing dishes in a timely manner. "On the one hand, diners can choose between different stalls, and at the same time, the staff will remind diners of the queue situation at each stall, and provide synchronous guidance to facilitate diners' selection."
The participants in the drill dined at the athlete's restaurant.
Efficient and orderly service is a major "secret" for the Asian Games Village to provide good services.
In the Asian Games Village, the two most commonly heard words are "welcome", and the most common actions are smiling and bowing. Volunteers at various positions patiently answer everyone's questions and provide assistance at any time. Even in the late night, the phone number for volunteer services can still be dialed, and some emergency appeals can still be quickly responded to.
Welcome slogans in different languages within the Asian Games Village
On August 30th, the comprehensive exercise came to an end. A media colleague who interviewed together exclaimed, "It's obvious that the Asian Games Village is ready."
