Railway department: The number of multi-functional waiting seats at stations shall not exceed 20% of all waiting seats. Operations | Seats | Stations
Railway departments rectify and standardize the operation and service of multifunctional waiting seats
Recently, the railway department has issued a notice of criticism on the operation and service issues of multifunctional waiting seats at Tai'an Station, and has requested train stations in various regions to draw lessons from each other, carefully investigate and rectify the problems, ensure that the multifunctional waiting seats are in good condition and operate in a standardized manner, and provide universal and differentiated high-quality services for passengers waiting to the greatest extent possible.
The railway department requires a reasonable layout to facilitate passenger travel. For stations equipped with multifunctional waiting seats, it is necessary to ensure that the total number of passenger waiting seats in the waiting area does not decrease. The number of multifunctional waiting seats shall not exceed 20% of all waiting seats, and shall be distributed and balanced in each waiting area, without affecting passenger waiting and passage. The second is to strengthen inspection and maintenance, and improve the passenger experience. Regularly carry out electricity safety inspection, hygiene and disinfection and sterilization and other work to ensure that the multi-function waiting seat is in good working condition. Set up "Free Seating, QR Code Massage" signs in prominent positions in the multifunctional waiting seat area, and publish the service supervision hotline. The third is to comprehensively investigate and rectify, and operate in accordance with the law and regulations. Before the end of August, organize a comprehensive investigation and rectification, and rectify the number, specifications, layout, condition, and hygiene of multifunctional waiting seats that do not meet the requirements within a specified period of time. For stations with high passenger flow and insufficient waiting area, further reduce the proportion and quantity of multifunctional waiting seats.
The railway department expresses gratitude to all sectors of society for their support and supervision of railway work, and will continue to improve service quality and enhance passenger travel experience.