Railway department optimizes and improves 12306 passenger information service function WeChat | Information | Passengers
Xinhua News Agency, Beijing, August 22 (Xinhua) - According to China National Railway Group Co., Ltd., starting from the 22nd, the railway department will further optimize and improve the 12306 passenger information service function, providing travel information services covering ticket purchase, boarding, refund and rescheduling, suspension notices, and delay reminders, better meeting the needs of passenger information services and improving the travel experience.
According to the person in charge of the Passenger Transport Department of China Railway Group, China Railway Group focuses on providing practical services for the people, effectively solving the most concerned, direct, and practical problems of the passengers. After in-depth investigation and research, it actively promotes the development and upgrading of the railway 12306 system.
The optimized information service functions include: on the basis of pushing ticket purchase, refund, rescheduling, train suspension and recovery information to passengers, adding information such as adding temporary passenger trains in the same direction, delay reminders, and changes in ticket checking locations; On the basis of only pushing service information to ticket buyers, add pushing service information to passengers; According to the needs of passengers, messages are pushed through WeChat, Alipay and 12306 mobile phone APP, and service information will be pushed through SMS for passengers who have not opened WeChat and Alipay message notification.
The railway department reminds passengers to submit their accurate mobile phone number when purchasing tickets, and to maintain smooth communication in order to receive railway travel service information in a timely manner and arrange their itinerary reasonably.